I live in France and didn't notice that it was an England based site. I guess I should have looked more closely, but as it was in French, I thought it was a French site. I had to pay another 47 euros... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall the browsing experience, product range, and selection/ordering process through the site were positive and relatively seamless with good pricing and timely dispatch of the items. Unfortunately... See more
The returns website won’t accept my order number. Shocking I can’t return item now!
At first I had difficulty with the order delivery, due to customs clearance, but Lovehoney customer service was attentive to the issue, responded quickly and suggested a solution that works perfectly... See more
Company replied
Company details
Written by the company
Achetez sur Lovehoney aujourd’hui et profitez d’une livraison discrète et rapide, de retours gratuits et d’un an de garantie produit !
Contact info
3.7
Average
929 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Très bon service
March 5, 2022
Very happy with my purchase
At first I had difficulty with the order delivery, due to customs clearance, but Lovehoney customer service was attentive to the issue, responded quickly and suggested a solution that works perfectly for me.
I am happy to receive my order, I like the products, and my boyfriend was very pleased with the surprise!
February 22, 2022
Reply from Lovehoney
Hi there,
Thank you for leaving a review.
I am sorry to hear that your order has not reached you. I can see that this was delayed but still on its way to you.
I will email you to discuss this further and try to resolve this issue.
If you have any other questions, we are here 24hrs a day.
Kind Regards
Lovehoney Customer Care
Très jolis.vetements
February 19, 2022
I ordered a product on the 17/1/2022…
I ordered a product on the 17/1/2022 and have not had it delivered or an explination why it has not been delivered. Please could you send me my money back, very unhappy.
February 18, 2022
Reply from Lovehoney
Hi there,
Thanks so much for leaving us a review.
I’m so sorry that you haven't received your order.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
Excellent service
Excellent service. I was charged customs fees on something shipped UK to EU (it looked like it would ship from within the EU and I couldn’t have known). I sent customer care an email with the customs receipt asking for a refund of the fees, and they gave it to me. They were very nice about it.
January 18, 2022
Good products and fast delivery
January 23, 2022
Article parfait
January 4, 2022
Good quality products sizes are very…
Good quality products sizes are very good infact bigger than normal foreign sizes usually are. Delivery excellent will certainly use these people aain
December 22, 2021
Customs fees - No warning
At no time does the website warns you that you have to pay customs fees. Worse, I have sent an email to Lovehoney and never received any feedback.
Will never buy again.
December 13, 2021
Reply from Lovehoney
Hi there,
Thanks so much for leaving us a review.
I’m so sorry that you are having issues with your order.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
Quick delivery & super efficient…
Quick delivery & super efficient customer service.
Thank you!
November 23, 2021
Worth it
Great selection at good prices and very discreet packaging which is always a bonus!
November 2, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.