Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more
Company replied
Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more
Company replied
This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more
Company replied
Company details
Written by the company
If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.
Contact info
20 Wenlock Road, London, N1 7GU, London, United Kingdom
- info@lovejewelry.co.uk
- lovejewelry.co.uk
4.5
Excellent
839 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely present from partner and…
Lovely present from partner and certainly straight forward, looks really nice thankyou
March 16, 2026
Unprompted review
Reply from Love Jewelry
Hi Lisa, thank you for your lovely review! We’re so pleased to hear you’re happy with your gift and that you found everything straightforward. We truly appreciate your support, thank you! x
They advertise purchase now in time for…
They advertise purchase now in time for mothers day i purchased on the 05/03/26 Tracked it with royal mail 13th They havent received in their hub yet now today is the 17/03 still not out for delivery neither is it with royal mail ..Dont promise a delivery for special occassions unless you are 100% going to deliver on time not happy
And dont Blame royal mail
#246928 order no
March 5, 2026
Unprompted review
If you ever want a gift for somebody…
If you ever want a gift for somebody avoid this place. States 10 working day delivery but that’s not the case. Speak to them they just blame Royal Mail even tho the tracking showed they printed a label but didn’t actually dispatch it for days.
Choice another site plenty about that are miles better than this place
March 15, 2026
Unprompted review
Once arrived ( Royal Mail was slow )…
Once arrived ( Royal Mail was slow ) excellent item really pleased
March 14, 2026
Unprompted review
Reply from Love Jewelry
Hi Paula, thank you for your feedback! We’re so pleased to hear you’re happy with your item. We truly appreciate your patience and your support, thank you! x
I love it
I love it. It means my brother is with me always. I lost him last year. 😢
March 12, 2026
Unprompted review
Reply from Love Jewelry
Hi Carol, thank you for sharing this with us. We’re truly honoured to have created something so meaningful for you, and we’re so pleased it brings you comfort and keeps your brother close. Sending you our warmest thoughts. x
Price and quality of product good
Price and quality of product good.
Order well in advance as can take few weeks to arrive.
March 12, 2026
Unprompted review
Reply from Love Jewelry
Hi Vicky, thank you for your feedback! We’re glad you’re happy with the price and quality of your item. We truly appreciate your patience and support! x
Such a beautiful bracelet
Such a beautiful bracelet, and really quick delivery
March 13, 2026
Unprompted review
Reply from Love Jewelry
Hi Nikki, thank you for your lovely review! We’re so pleased you love the bracelet and that it arrived quickly. We truly appreciate your support! x
I still haven’t received my item 3…
I still haven’t received my item 3 weeks later.
Keep asking for a refund but company keep ignoring my request.
First reply, 5 to 10 days, second reply sorry for the inconvenience its a technical issue we are working on it, third reply the item is now dispatched with Royal Mail. No updates on Royal mail side
Ignoring my messages for a full refund.
I only wish I'd have read all the reviews before ordering from this company.
I believe that I will probably not even see this bracelet. No telephone number to contact, just email.
Scam
Absolute disgraceful service for a company that offers sentimental gifts, AVOID THIS COMPANY AT ALL COSTS.
February 17, 2026
Unprompted review
I ordered an item from love jewellery…
I ordered an item from love jewellery at the beginning of February for my cousin birthday on the 18th February its now 10th March and still haven't received anything 😡😡 after emailing them they said there was a problem with the order and its now being sorted that was a couple of weeks ago and have received item or heard from them i wouldn't recommend anyone order from this company
February 10, 2026
Unprompted review
Still haven’t received my item 3 weeks…
Still haven’t received my item 3 weeks later.
Keep asking for a refund but company keep ignoring my request.
Absolute disgraceful service for a company that offers sentimental gifts, AVOID THIS COMPANY AT ALL COSTS.
March 3, 2026
Unprompted review
Damaged product, missing item
1) Was informed 5-10 working days for delivery. Item arrived 23 days later.
2) Photo in bead has a scratch/hair covering my aunt's face. This was meant to be a memorial gift for my mum, but half the face featured is damaged and covered.
3) "Free gift" bracelet never arrived either.
It is all but a scam.
Please, please avoid - especially if you're wanting a thoughtful gift.
I made the mistake to order with this company - please DO NOT do the same.
March 5, 2026
Unprompted review
I'm well chuffed with my bracelet
I'm well chuffed with my bracelet, they did a great job! It would've been nice to receive some communication to say they'd received it, was being worked on etc. Otherwise I'm happy! My bracelet is like new! :)
March 5, 2026
Unprompted review
Reply from Love Jewelry
Hi Ann, thank you for your lovely feedback! We’re so pleased to hear you’re happy with your bracelet and that it’s like new again. We really appreciate your suggestion on communication and your kind words, thank you for your support! x
Poor service!
Ordered a photo necklace for a friend whose father had passed away - ordered 12 Feb and website claims max processing/delivery time of 10 days. It is now 5th March and she has still not received it. Have sent numerous emails and keep getting fobbed off , tracking shows it has been sent to Royal Mail on 1st but in RM tracking they are still waiting to receive the item?!
My friend had the funeral yesterday and I had hoped she would have the necklace by then - the sentiment of the gift is now lost and the company need to step up
AVOID AT ALL COSTS!
March 5, 2026
Unprompted review
I don’t recommend any one to buy here i…
I don’t recommend any one to buy here i purchased 15 days ago and just say we have some technical issues and bla bla bla we text you son
February 12, 2026
Unprompted review
Item not received
Ordered on the 11th Feb … still waiting for item to even be dispatched. Live chat useless
February 11, 2026
Unprompted review
No happy at all very long waiting…
No happy at all very long waiting delivery and poor quality can't even scc the pictures in a necklace never again
February 9, 2026
Unprompted review
Worth the Wait.
Beautiful items. Detail is amazing. Delivery takes so much longer than stated so wouldn't buy if in rush to receive but is definitely worth the wait otherwise.
February 23, 2026
Unprompted review
Reply from Love Jewelry
Hi Zoe, thank you for your lovely feedback! We’re so pleased you’re happy with the detail and quality of your items. We truly appreciate your patience and your kind words, thank you for your support! x
Bracelets are very small
Bracelets are very small, ordered and struggles to fits my wife's wrist, told to clip onto the little hole, doesn't look great, poor customer service
February 2, 2026
Unprompted review
Beautiful bracelet for my late husbands…
Beautiful bracelet for my late husbands memory. Good communication and prompt delivery. Thank you
February 20, 2026
Unprompted review
Reply from Love Jewelry
Hi Jackie, thank you for your heartfelt review. We’re truly honoured to have created something in memory of your late husband, and we’re so pleased you were happy with the communication and prompt delivery. Thank you for your trust and support. x
Great Bracelet good customer service…
Great Bracelet good customer service Thank you
February 21, 2026
Unprompted review
Reply from Love Jewelry
Hi Tyler, thank you for your kind review! We’re so pleased you’re happy with the bracelet and our customer service. We truly appreciate your support. x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.