Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(839)

368 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I asked for my late sister's signature…

I asked for my late sister's signature to be added to my fingerprint necklaces, I got a prompt response telling me this could be done sent off my photos and now own a stunning necklace in memory of my sister. Can't thank you enough love jewelry 🤗

April 14, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kerry, thank you for your review. We’re truly honoured to have created something so meaningful in memory of your sister, and we’re so pleased you’re happy with your necklace. It means a lot to know it brings you comfort. Thank you for your support. x

Rated 5 out of 5 stars

Beautiful my friend is going to love…

Beautiful my friend is going to love this gift

April 3, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Michelle, thank you for your lovely review! We’re so pleased you think it’s beautiful and we’re sure your friend will love it. We truly appreciate your support! x

Rated 5 out of 5 stars

I bought this as a gift for my niece

I bought this as a gift for my niece, who sadly lost her mum (my sister) 😢 the quality is amazing well wrapped with a beautiful box, picture is very clear, she loved it & I was very happy with my purchase xx❤️

April 6, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Heather, thank you for your heartfelt review. We’re truly honoured to have been part of such a meaningful gift, and we’re so pleased your niece loved it. It means a lot to hear you were happy with the quality and photo clarity. Thank you for your support. x

Rated 5 out of 5 stars

Lovely idea and great gift for my…

Lovely idea and great gift for my boyfriend

April 3, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Ashleigh, thank you for your lovely review! We’re so pleased you found it a great idea and the perfect gift for your boyfriend. We truly appreciate your support! x

Rated 5 out of 5 stars

Beautiful memory necklace

Bought the necklace to gift. The recipient was well chuffed to receive it with a favourite picture. Would highly recommend. Thank you very much.

March 31, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Jackie, thank you for your lovely review! We’re so pleased to hear the recipient was well chuffed with their necklace and special photo. We truly appreciate your recommendation and support, thank you! x

Rated 1 out of 5 stars

Really poor quality and customer…

Really poor quality and customer service. There were issues with both items i purchased in terms of the quality, not being finished properly and also the prints being off so you could barely see one inside a bracelet. Their long winded customer service which took weeks of me sending photos, uploading videos, back and forth via email to basically come back with "we're sorry" and suggestions of how I could fix myself was only topped by an email stating they'd issued a refund, which turned out to be false and no refund was given. Honestly I would avoid this company, the quality of their items is terrible, and if something goes wrong, don't expect a resolution or timely outcome.

If you're buying a gift for a loved one, look elsewhere.

+ something misleading that they shouldn't really be doing but tells you something about their company. When they send you a follow up email asking for a review, if you click 4 or 5 stars it takes you to trustpilot, if you click 3 stars or below, you're sent to a dead link on their website. So don't trust the good reviews here as any bad ones are filtered away.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. (Photo pendant). The photo of my mum and myself is so clear in the pendant. I ordered the small round pendant with the Smokey glass. It’s subtle yet beautiful. Arrived very quickly and kept up to date along the way. Excellent.

March 25, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Jennie, thank you for your wonderful review! We’re so pleased you’re happy with your pendant and that the photo is clear and meaningful. It’s lovely to hear the updates and delivery met your expectations too. We truly appreciate your support! x

Rated 3 out of 5 stars

My honest review on this company is…

My honest review on this company is that they cant keep up with demand, dont say 2-5 working days to make item and 5 working days to dispatch if it takes a month and you need to chase it up. There was good communication once an email was sent and ive had 'urgent' replacements sent out but that was 2 weeks ago and they arrived today. If you are purchasing, order with plenty of time as both mothers day and a birthday were both missed as it took so long to arrive. They are pretty dont get me wrong but they are not easy to see inside and ive used all the methods they suggest. Yes they are nice pieces but il never order again. As they are a company alot of people order from to buy bereavement and or keepsakes its not great

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Easy communication

Easy communication, arrived safe, beautifully boxed and lovely jewellery

March 28, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Anna, thank you for your review! We’re so happy to hear everything arrived safely and that you were happy with the communication, packaging, and jewellery. We truly appreciate your support! x

Rated 5 out of 5 stars

Absolutely beautiful.

Absolutely beautiful.

March 27, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Sophie, thank you for your review! We’re so pleased you think it’s absolutely beautiful. We truly appreciate your support! x

Rated 5 out of 5 stars

This photo pendant

This photo pendant was beyond expectations beautiful piece of jewellery

March 23, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Alison, thank you for your lovely review! We’re so pleased to hear the pendant exceeded your expectations and that you love it. We truly appreciate your kind words and support! x

Rated 5 out of 5 stars

Beautiful jewellery and excellent…

Beautiful jewellery and excellent customer service , very helpful , could highly recommend this company and will definitely buy from them again . Beautiful keepsakes

March 26, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Claire, thank you so much for your lovely review! We’re delighted you’re happy with the jewellery and our customer service. Your recommendation means a lot to us, and we look forward to serving you again in the future. x

Rated 5 out of 5 stars

Heart Bracelet with photo in stone

Was looking for a keepsake of my Son i lost last year came across this website saw the bracelets they looked really nice with the stone containing a photo of your choice . It was so easy to upload a photo & on receiving my chosen bracelet it was beautiful so well made very pleased with how good the photo looks inside the glass stone, the bracelet is very nice, I love it so happy with my purchase &didnt have to wait too long for Delivery Thank-you .

March 25, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Dianne, thank you for your heartfelt review. We’re truly honoured to have created something so meaningful for you, and we’re so pleased you love the bracelet and the photo quality. It means a lot to know you’re happy with your purchase, thank you for your support. x

Rated 5 out of 5 stars

Liked the necklace and the packaging

Liked the necklace and the packaging

March 22, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Emily, thank you for your kind review! We’re so pleased to hear you liked the necklace and the packaging. We truly appreciate your support! x

Rated 5 out of 5 stars

Made a great present for mother's day

Made a great present for mother's day, she loves it

March 15, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Jamie, thank you for your lovely review! We’re so happy to hear it made a great Mother’s Day gift and that she loves it. We truly appreciate your support! x

Rated 5 out of 5 stars

Amazing service was updated along the…

Amazing service was updated along the way. Would order again

March 7, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Tazim, thank you for your kind review! We’re so pleased you were happy with the service and updates along the way. We truly appreciate your support and look forward to serving you again! x

Rated 5 out of 5 stars

Beautiful

Beautiful necklace and great picture quality!

Arrived on time (do expect to wait the full processing and postage time and factor this into your orders) and regular updates received along with tracking.

Would recommend :)

March 20, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Marie, thank you for your lovely review! We’re so pleased you’re happy with the necklace and photo quality, and that the updates and tracking were helpful. We truly appreciate your recommendation and support! x

Rated 5 out of 5 stars

Perfect gift.

Company site was easy to use. Lovely products, the bracelet is very pretty and the perfect gift.

March 20, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Karen, thank you for your lovely review! We’re so pleased you found our website easy to use and that the bracelet made the perfect gift. We truly appreciate your support! x

Rated 1 out of 5 stars

Made a purchase of the necklace fo my…

Made a purchase of the necklace fo my daughter, there seemed to be marks on the image and love jewellery kept requesting a video, I sent one though and everything went quiet. The fast delivery stated is also well out of the guidelines and I missed giving it to my daughter in time. They also do not show you all the reviews on products on their website, I completed a review and they are yet to post it it seems that they only post above 4 star reviews, surely this isn’t right am they shouldn’t trading standards have to show all reviews?

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Simply beautiful

Simply beautiful. This was a gift for a friend of mine who's daughter just past. She loves it. Thank you so much

March 16, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Natalie, thank you for your kind words. We’re truly honoured to have been part of such a meaningful gift, and we’re so pleased your friend loves it. Thank you for your support. x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look