Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(839)

368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I brought a projection necklace with a…

I brought a projection necklace with a picture of my late mother in and its beautiful 😊 thank you so much

August 9, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kirsty, thank you so much for your review. We’re truly honoured to have created such a special keepsake in memory of your late mother. We’re delighted to hear you love your projection necklace. Thank you for your kind words and support! x

Rated 5 out of 5 stars

Excellent company

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the picture was great. Definitely recommend this company.

July 17, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Jan, thank you so much for your review. We’re truly honoured to have created such meaningful bracelets for your friends in memory of their mum. We’re delighted to hear they loved them and that you were happy with the service from start to finish. Thank you for your kind words and recommendation! x

Rated 5 out of 5 stars

10/10 customer service

10/10 customer service. I ordered a bracelet back in December for a Xmas present for my mum. She had noticed 2 days ago that the photo part had come out and she couldn’t find it. I emailed the company that day and already have arranged for a replacement to be sent out even though it was 7 months ago the order was placed. Can’t fault the company at all, quick response in emails. Would 100% use again!

August 10, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Stacey, thank you so much for your amazing review! We’re really pleased we could help arrange a replacement for you and that our team responded quickly. We truly appreciate your kind words and 100% recommendation, and we look forward to serving you again! x

Rated 5 out of 5 stars

Will order again

The items I ordered were made with care and love. I am really happy with them. Delivery was fast amd well packaged. Will definitely order again.

August 7, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kellyanne, thank you so much for your lovely review! We’re delighted to hear you’re happy with your items and that you could see the care that went into making them. We’re also pleased the delivery was quick and everything arrived well packaged. We truly appreciate your support and look forward to welcoming you back! x

Rated 5 out of 5 stars

Very nice necklace I am

Very nice necklace I am
Very happy with my purchase
Thank you so much

August 4, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Hanan, thank you so much for your lovely review! We’re delighted to hear you’re very happy with your necklace and your purchase. We truly appreciate your kind words and support! x

Rated 5 out of 5 stars

I bought a fingerprint necklace of my 5…

I bought a fingerprint necklace of my 5 month old daughters fingerprint. There was a slight issue with my order at first, but as soon as I raised it to them them fixed it and kept me informed the whole time. Extremely happy with my purchase !

August 4, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Serai, thank you so much for your lovely review! We’re delighted to hear you’re happy with your daughter’s fingerprint necklace. We’re glad we could resolve the issue quickly and keep you updated throughout. Thank you for your support! x

Rated 5 out of 5 stars

Amazing!

Amazing!! Lovely jewellery, so cool how it works it’s definitely different to other jewellery. Also makes the perfect gift

August 3, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi AM, thank you so much for your amazing review! We’re delighted to hear you love the jewellery and enjoyed how unique the projection feature is. We’re so pleased you think it makes the perfect gift too. Thank you for your support! x

Rated 5 out of 5 stars

I was really happy with the product

I was really happy with the product , It was soo nice and I loved it .I really appreciate for their quick response

August 3, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Navya, thank you so much for your lovely review! We’re delighted to hear you loved your product and were happy with our quick response. We truly appreciate your kind words and support! x

Rated 5 out of 5 stars

The projection necklace is beautiful…

The projection necklace is beautiful and very good quality. It arrived on time and the customer service has been excellent!

July 31, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Walkaria, thank you for your lovely review! We’re so pleased to hear you’re happy with the quality of your projection necklace and that it arrived on time. It’s wonderful to know you also had a positive experience with our customer service. Thank you for your support! x

Rated 5 out of 5 stars

A++ Service

Fast delivery, great customer service and a great product at the end :)

July 10, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Rich, thank you for your wonderful review! We’re so pleased to hear you were happy with the product, fast delivery, and customer service. We truly appreciate your support! x

Rated 5 out of 5 stars

Love jewellery keyring

This product is lovely the picture is fabulous inside its so clear and the keyring itself is beautiful.
Customer service was 2nd to non, they were very quick to answer my questions and very helpful.
I would highly recommend this product.

July 25, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kerry, thank you for your wonderful review! We’re so pleased to hear you loved your keyring and were happy with the photo clarity. It’s also great to know our customer service team could help with your questions. Thank you for your recommendation and support! x

Rated 5 out of 5 stars

Quality of picture

Quality of picture, and lovely keyring

July 24, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Go, thank you for your review! We’re so pleased to hear you were happy with the picture quality and your keyring. Thank you for your support! x

Rated 5 out of 5 stars

Lovely

Lovely projection bracelet which meant so much to my friend on her special birthday.

July 24, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi KD, thank you for your lovely review! We’re so pleased to hear your friend loved the projection bracelet and that it made her birthday even more special. Thank you for your kind words and support! x

Rated 5 out of 5 stars

Fantastic

Fantastic! Came as described and absolutely beautiful

July 21, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Rio, thank you for your lovely review! We’re so pleased to hear your order arrived exactly as described and that you love it. Thank you for your support! x

Rated 5 out of 5 stars

We are so pleased with the necklaces

We are so pleased with the necklaces
It was so straight forward and easy to order and kept us up to date with order
Would definitely recommend to everyone who wanting something special

July 21, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Hayley, thank you for your review! We’re so pleased to hear you’re happy with your necklaces and found the ordering process easy. Thank you for your recommendation and support, we truly appreciate it! x

Rated 5 out of 5 stars

Such a lovely item

Such a lovely item. I had one made with a picture of my friends mum who recently passed away. My friend loves it. It's so unique. Thank you.

July 20, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Maria, thank you so much for your lovely review. We’re truly honoured to have created such a meaningful keepsake for your friend. We’re delighted to hear she loves it. Thank you for your kind words and support! x

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Thank you also for sending my bracelets back in time for my holiday! Very pleased with the finish, would highly recommend.

July 22, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Beth, thank you for your lovely review! We’re so pleased to hear you were happy with our customer service and that we could get your bracelets back to you in time for your holiday. Thank you for your recommendation and support! x

Rated 4 out of 5 stars

Very happy with the product

Very happy with the product. It's a beautiful piece of jewellery. I would recommend.

July 10, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Mark, thank you for your lovely review! We’re so pleased to hear you’re happy with your jewellery and that you’d recommend us. We truly appreciate your support! x

Rated 5 out of 5 stars

Great product and timely delivery

Great product and timely delivery! Customer service team is also really quick at responding and helpful :)

July 11, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Aryan, thank you for your lovely review! We’re so pleased to hear you were happy with your product, the delivery, and our customer service. We truly appreciate your support! x

Rated 5 out of 5 stars

Lovely necklace

Lovely necklace. This was a bday present for my mum with a picture of my brother. She cried and loved it.

July 16, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Lucy, thank you so much for your lovely review. We’re delighted to hear your mum loved her birthday gift and that it meant so much to her. We’re truly honoured to have created such a meaningful keepsake. Thank you for your kind words and support! x

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