Lovelei Reviews 147

Beautiful dressing gown
So happy with my dressing gown
It is so nice fitting and light, very comfortable!!

Thank you!!

Really quick delivery
Great quality and lovely design
Good price too
Thank you

Such good quality and really fast delivery!

I received the comfiest navy blue silky PJ set with my initials on! It is so comfy and so classy and I can’t wait to wear it more! Would recommend to anyone. Cute gift or even treat yourself!! 🖤

I received the most beautiful silky, blush pink personalised short night set. The material is lush, size is accurate and it’s so flaunting. Overall in love so thank you!

Lovelei is such an amazing, helpful company! the products i received are stunning! such good quality, and the delivery was super speedy, thankyou lovelei!!💓

So glad I stumbled upon this website! I needed a personalised robe to gift to my cousin and Lovelei was exactly what I needed! It came two days after my inital order SO perfect. Personalised, cute and affordable too (not to mention quality too). I would definitely recommend over anything I saw on Etsy! Gem of a brand.

Beautiful dressing gowns. Great quality and service. We would definitely order from here again.

I have ordered all my bridal party personalised robes through Lovelei for my wedding morning next year and I’m so pleased with the quality and service! Defiantly recommend!

Received my order within a couple of days super service and beautiful personalised gowns for my wedding morning .

Such an affordable brand and amazing quality. Not one thing was wrong with the clothing and looked gorgeous on. I loved working with Lovelei and wish all companies were like this.

The quality of these pyjamas are amazing. I have 2 pairs and they’re both personalised. The silk feels so soft and they’re so comfortable. Highly recommend. They really give a personal touch too.

I was promised a refund 3 years ago due to a mistake that this company (trading in their old name, Little Lovebird) admitted (basically they didn’t send the robes in time for my wedding even though I provided a date) - and now they won’t honour it!!! I have an email I have forwarded to them which says the money will be refunded and they have now started ignoring my emails after being particularly unpleasant. DON’T USE THIS COMPANY!!!!! They are truly terrible!!!!

Thank you so much for my lovely pyjamas. Lovelei was so helpful and quick. Customer service was fantastic. Quick response and delivery. I would highly recommend this company. Thank you!

I would avoid shopping with this company. I initially ordered at the start of September and only now, in February has my order been completed...
The order was dispatched in good time but was unfortunately lost/stolen in transit and whist this is not the fault of the company, getting any kind of information/replacement seemed to take ages and I mean AGES, months in fact.... A replacement was sent which I am grateful for, but they did not consult me first and ask if I wanted a refund or replacement. Due to the ridiculous waiting times I asked for a refund multiple times and the answers I got back from customer service were slow and met with "it'll be with you soon" instead of taking into consideration my request to have a refund. It was really frustrating, I felt like they ignored me in every email I sent. Worst of all I HAD TO CHASE THEM, I wasn't kept up to date at all and it was me, the customer chasing around a rubbishy robe from these people! When the items EVENTUALLY came they feel really cheap and the quality is just so so disappointing, the writing is tacky and the robes are sooo flimsy. I know they will probably come back at this with some crap excuse like "its been challenging times" or "we are a small business" etc etc as they have done with other customer reviews, but people need to know that its cheap items you can get at the pound store effectively and the service is just so so so so so slow and customers are just not kept well informed. I didn't feel like I was important at all.
I understand its not their fault my first order went missing, but I spoke to several other customers via Instagram who told me they had received their order before I had, and they had ordered AFTER me! Surely a customer replacement needs to come first?

I won't be wearing the tacky robes for my wedding day, they look so awful and I'm so disappointed by the absolute waste of money and time. Please think extremely carefully before ordering from here. I'm sure they are doing their best, but simply, you can get much better service and items from other places such as Etsy. (Fully expecting them to come back at this with some waste of time "you are wrong" attitude as they have done in so many other reviews.. but oh well)

Update: They replied with exactly the kind of crap response... Does this company ever take responsibility for anything?!!! Its apparently everyone else's fault but their own. Absolutely awful.

Absolutely rubbish customer service. Ordered a bridesmaid robe over a month ago. When it never turned up I asked for a refund. They informed me that they had issued a refund yet I never got the money returned. Forced to resort to claiming through my card provider. Never again. Only wished I’d seen all the terrible reviews before ordering.

Brilliant items. Can’t wait to give to use them! Also I had missed off an item and contacted them and they were great. Added it to the order as it hadn’t been processed. Can’t fault! Would recommend!

Absolutely amazing service 😊 ordered some dressing gowns for my bridal party them came looking better than I ever imagined. Material is great quality would definitely recommend buying from here

Great quality t-shirt, good size and longer which I like.
Very well made.
As for the company great communication would definitely buy again.