LoveLights Reviews 

286
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The company was going bankrupt, they deliberately took my order on April 12, 2021 knowing full well that they would never send it to me. I hope that legal proceedings will be launched against the owne... See more

Rated 1 out of 5 stars

Appalling - taking orders; people’s money and not fulfilling them or responding to emails. Absolute thieves. Website since gone offline, clearly unable to fulfil orders but still taking them before co... See more

Rated 1 out of 5 stars

Reading the others I’m also of the feeling these guys have gone out of business. I ordered some strip led lighting and most of the order arrived fine back in early Feb. A single item was missing and... See more

Rated 2 out of 5 stars

Ordered cables for sensio lighting (which aren't bulky or heavy). Cost of cables fine, thought postage was a bit expensive at £6. Order supposed to be immediate despatch if in stock, 7 days if not. My... See more

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1.3

Bad

TrustScore 1.5 out of 5

286 reviews

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1.3

All reviews

(286)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

can't think of one

very pleased with the floor lamp, goes well with the décor. quality very good nice and sturdy and the packaging was very good, item very well protected.
overall view: would willingly do business with supplier again.

August 13, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

Web site easy to use. Service second to none very prompt delivery of goods. The led draw lights I purchased were ok but not brilliant only has 4 led lights so not overtly bright. Is ok for draw but would not recommend for under cupboard.

July 23, 2014
Unprompted review
Rated 1 out of 5 stars

Poor returns policy

Returns policy is unnecessarily restrictive. Returns have to be received with 7 days otherwise 20% deducted from the cost of the light. If longer then it is a 'management decision' as to whether a refund will be granted. What? Forget it. Not ordering from here again, you buy same light from another company with with more generous customer service.

July 18, 2014
Unprompted review
LoveLights logo

Reply from LoveLights

We are sorry to hear you are not happy with our returns policy, however we feel that the returns policy we have in place is fair to our customers, most of our competitors online don't offer any returns or exchanges on products returned to them after 7 days.

Regards
Love Lights

Rated 5 out of 5 stars

Top class service

This is the second time I have used love lights and would definately use them again, I live local and my orders have been personally delivered to my door in super fast time, thank you Lynsey for excellent service and gorgeous lights.

July 4, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was very pleased with the service I received from LoveLights. The items I ordered were well priced, arrived quickly and were well packaged. I had a question afterwards which was answered promptly. If I need similar items in the future I will definitely buy from them.

July 1, 2014
Unprompted review
Rated 5 out of 5 stars

superb service with quality goods

We had some under cabinet lights but not enough transformers to operate them. Lovelights had the solution. They had a transformer of the correct voltage (24VDC) which they delivered super quick and good quality too. This is a site I will visit again.

June 18, 2014
Unprompted review
Rated 5 out of 5 stars

Loved Love Lights

Lights were out of stock when I ordered but when I phoned a very helpful lady told me they would be in the next day and would go on overnight carrier. True her word they arrived next day. Saved me £20.00 on the lights buying from Love Lights. Great company I would use again. Ann

June 18, 2014
Unprompted review
Rated 5 out of 5 stars

They did exactly what they said on their tin!

I was recommended to talk to LoveLights by the manufacturer Sensio as I was looking for some lights for our wardrobes. Website was easy to use ( although it wasn't obviously clear how long delivery would take from the website ordering process - one phone-call to them resolved my query on this immediately however ).
Order arrived well packaged and everything present and correct.
Communication with Lovelights for any queries was vey prompt and well handled - many thanks to Lynsey who assisted me.
Definitely happy to recommend!

June 17, 2014
Unprompted review

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