Lovely Cottons UK Reviews 145

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Beautiful cord that is of lovely quality & very reasonably priced. There is a huge selection of colours, sizes & types of cord too. This is my second order & both times orders have been dispatched qu... See more

Rated 5 out of 5 stars

I've been stuck searching for a good rope supplier for months... Then I found Lovely cottons. Soft high quality and eco-friendly product, with an amazing array of colours. Fast & friendly communica... See more

Rated 5 out of 5 stars

My order was delivered on time, well packaged and in perfect condition. The product was of good quality. I will definitely order from Lovely Cottons again.

Rated 5 out of 5 stars

Really pleased to find such lovely cotton yarn as such a reasonable price. I ordered 2, and one was for a gift but I accidently ordered the wrong size. I ordered another one to complete my gift and th... See more

Company details

  1. Craft Store
  2. Scrapbooking Store

Written by the company

Highest Quality Macramé Twisted and Braided Craft Cords. Made with recycled cotton. Over 60 vivid colours in the range. Independent crafter and cotton cord stockist based in Tonbridge, Kent, UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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Rated 5 out of 5 stars

Really good experience

Working with these cords was very pleasant. I my project I used 3mm and 2mm cords. 2mm cords are really soft, almost like cotton yarn, but they are more durable and their appearance resembles 3mm cords. 3mm cords are stiffer, thanks to this things made of them keep their shape and are durable enough.
Also, for the first time in my project I used a cord with a gold thread - it gives an amazing, sparkly effect. All cords are made with great care, and the way they are rolled makes working with them very easy and colours are beautiful.

June 3, 2024
Unprompted review
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Reply from Lovely Cottons UK

Thank you Iga so much for your review! Your feedback means a lot to us. 😊

Rated 5 out of 5 stars

Good

Nice, easy to use website and good delivery times.

June 17, 2024
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Reply from Lovely Cottons UK

Thank you for the great review; I greatly appreciate your support!

Rated 4 out of 5 stars

Fast delivery

Fast delivery, reasonable prices. Great selection of colours. My only notes would be that the colour of the blues I purchased weren't quite the colour match online and that the cord is more rigid than another popular brand I buy for which makes it a bit tougher on the fingers!

June 6, 2024
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Reply from Lovely Cottons UK

Thank you, Beka for taking the time to leave us a review. We’re glad to hear that you liked our selection of colours and prices.
Our cords are tight and sturdy and we recommend using them especially for crocheting all sorts of baskets. The products are durable and keep their shapes perfectly.
Regarding the colour difference, we make every effort to ensure the accuracy of our product photos however, some monitor or phone screen settings can vary and may affect the appearance of our products online.
Warm regards, The Lovely Cottons UK Team

Rated 5 out of 5 stars

Great quality cord

Great quality cord and the range of colours is excellent. Quick dispatch and always well packaged.

June 2, 2024
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Reply from Lovely Cottons UK

Thank you Karen for the kind words and a 5-star review; I greatly appreciate your support!

Rated 5 out of 5 stars

Happy customer

Great choice of products, fab range of colours and really quick delivery. Just what I was looking for, good quality.

May 22, 2024
Rated 2 out of 5 stars

Wouldn't use again. Disappointing experience

Purchased a medium pink 5mm braided cotton, received what must have been at least 3mm & way smaller than stated. The colour was way off the mark too. Also purchased a colour sample chart, which arrived with 10 colours only. Complete rip off. Definitely wouldn't use again. Customer service needs improving too. Not particularly helpful at all. Very disappointed

April 21, 2024
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Reply from Lovely Cottons UK

We are sorry the customer felt dissatisfied. However, we would like to address a few points from their review:
- Customer interaction: we always communicate with customers politely and professionally hoping for a constructive solution. Unfortunately, the customer's tone was aggressive and demanding from the start, making it challenging to deal with.
- Untrue claims: we always make sure that our products have accurate descriptions and good-quality photos, as demonstrated by 99% of reviews. We take all customer claims seriously. Unfortunately on this occasion, we found that the claims made by the customer were unfounded.
- Returned items: as we couldn't agree on a solution that was satisfactory for the customer, we agreed for the items to be returned for a refund. Unfortunately, we were surprised by their condition upon receipt. Despite this, we chose to refund as a gesture of goodwill.
Our mission is to not only provide the highest quality of products and customer service but also to make a positive impact on the environment. We were heartbroken seeing the return wrapped in multiple layers of plastic sealing tape and a sticker that the customer put on top of the parcel "Save the Planet - Go Green Recycle".

Rated 5 out of 5 stars

My first order

My first order
with lovely cottons, choice of colours was amazing, arrived on time and well parcelled. My only negative comment would be I had to unravel the skein to roll into a ball before use - but it worked perfectly for the job I had.

March 27, 2024
Rated 5 out of 5 stars

Lovely products bought 3 and 5mm…

Lovely products bought 3 and 5mm braided cord and just as good quality than more expensive brand I had bought but with better colour choices - is slightly denser than some other brands so I did go up a hook size with the 5mm.

March 27, 2024

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