Lovelypod Reviews 

They have failed to deliver a product. When attempting to contact their customer service, emails were returned and I had to search another way to get a hold of them. They claim they fulfilled their policy. We their policy is unethical as I have not received any product and have had to file a complaint with my credit card company.

Ordered an item for my mother for her wedding anniversary from my dad who passed two years ago. There were no updates on shipping on the site and no tracking number. They were a little slow to respond but I expected it with it being right after Christmas. They did respond and order showed to be delivered but I did not receive it. After checking with neighbors, family and post office I had no luck locating the package. After contacting them back they agreed to send out a replacement at no cost.

Good communication with company. Responded to my inquiry very quickly and found resolution to shipment.

I received my order today which was a customized hoodie. The quality is awful. Lesson learned. I will never order from lovelypod ever again. ⭐️

I do not even want to give them even 1 star!! Placed order 12/12, requesting shipment before Christmas. Sent 2 emails and received email back that we would hardback with 24 hours. Still have not hard anything! No shipment and disputing charge!! Lousy Customer Service!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! IF THEY ARE EVEN A COMPANY!!

Horrible customer service. Missed delivery date by over a week. No responses to inquiries.

I ordered something for my sister n law she lost her daughter suddenly last year:( this has been horrible communication just as all the other reviews so sad how quick people take your money but fail to communicate

Placed order for a sweater on 12/10/23, 11 days ago, and no response to multiple emails regarding delivery status. They took my money, no product and FU

Their communication process is lacking. I will change this review if they fix it, but I ordered three sweaters on December 15th and immediately asked if it was possible to get these by Christmas because there was only one shipment option. Never heard back and now it’s the 20th. No phone number either. What are you thinking?????

I purchased an item for my Grandson for Christmas on Dec. 8. So far, the only communication I've received is a computer generated response to my inquiry of if this will be delivered BEFORE Christmas...and of course, the debit I received in my bank account. FIVE more days, probably won't be delivered, I've checked on the progress of my order and it's been "We are currently preparing these items for shipment." For a WEEK?? Cm'ON! If they don't have the items in stock, WHY put it in your "store"?

I purchased on item for an employee appreciation event. It never arrived. I emailed twice asking for a tracking number. -nothing- 👎

I ordered a total of 3 jackets and 1 hat. I love the jackets. We had our company name and our individualized name put on each jacket. Great quality with a fleece type lining on the inside. What was not mentioned in their sales is that the hat would come from a completely different company, The seams on the hat did not match up and left them looking very dumb. Nobody would want to wear it. I found your customer service department to be very nice. They answered very quickly and agreed to refund 40%. I am overall very pleased with the company. Sincerely, Dina Harmon

I ordered a shirt and 2 hats about 4 weeks ago. When I placed the order stated that items ship within 8 days. Took almost 3 weeks to get my shirt, still haven't received my 2 hats and it's been almost 4 weeks. When I sent email, they claim it's being processed but can't give me a tracking number. They say in US, but I believe this is some overseas company. Still awaiting my hats!!

They sent me the wrong items. One item I never received and they would never refund me. One item was a poster and was supposed to have someone’s name on it and it was the wrong name!!!! Poor customer service. Still never got my items and never got refunded.

I am pleased with the customer service. The order was wrong but they were very in goog and very fast on the one that was right. I still would recommend and will be using them in the future. Thanks again for such great work.

I'm trying to get information about an order I placed in December 2022. No reply to my msg and your system says there is no such order number.

Awesome looking shirt!! Would order again.

sent me the wrong item and when I emailed to question it I have not gotten a response back. it was a $67 sweatshirt for my husband, it was supposed to be a zipper but they sent a pull over hoodie.

UPDATE: they have reached out and said they have sent a replacement. Will update again when received.

BLANKET ARRIVED VERY FAST FOR A CUSTOM ITEM

Came just in time for Christmas. Very large and soft, and it made everyone tear up. Love it.