Lovely pod is a joke. Advertising high-end quality products and sending you cheap knock off versions. They will not give you a full refund and you are stuck with your disappointing item. Do not recomm... See more
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Placed an order for a 15th Wedding Anniversary Gift. It arrived fairly quickly. Unfortunately the item was damaged. In contacting LovelyPod, I sent them a picture of the damage and they asked for th... See more
Their communication process is lacking. I will change this review if they fix it, but I ordered three sweaters on December 15th and immediately asked if it was possible to get these by Christmas becau... See more
Thank you for asking about my experience with LovelyPod. I have given a '1 star' for two reasons. Firstly, because I ordered back in June and have yet to receive my order and secondly, expecting a r... See more
Company details
Written by the company
Lovelypod: Meaningful Gift Ideas for Grandma, Grandpa, Mommy and Daddy
Contact info
Lovelypod, 7800 Records Street Indianapolis, IN 46226, United States
- contact@lovelypod.com
- lovelypod.com
2.0
Poor
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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The order just arrived
The order just arrived. It was a miscommunication between Lovelypod and me. I overreacted and for that I want to apologize. The blanket is very nice. The situation is resolved and I am thinking the mess with delivery is the problem, not the shipper.
December 10, 2021
Unprompted review
I ordered my ornament 3 weeks ago
I ordered my ornament 3 weeks ago. I ordered several same time from other places and all have arrived. Christmas will be over before this arrives I'm afraid.
December 10, 2021
Reply from Lovelypod
We are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased orders for the Christmas season and the complicated situation of Covid-19, the shipping unit has been overloading and is pushing every day to get your order in time. As the our shipping frame, you can get it before Christmas. Please be patience!
Please contact us by our emergency email: contact@lovelypod.com so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy.
Thank you and deeply sorry
Awesome service
December 9, 2021
Shirts are beautiful but material is…
Shirts are beautiful but material is horrible. They will shrink upon washing and be unwearable.
December 9, 2021
Reply from Lovelypod
We are so sorry to hear that. The shirt you placed an order for is the Gildan brand and our customers love this brand due to the material and form but sometimes, others will fill it not softer. In this case, you can wash and sink this shirt with soap, the shirt will be softer
We also have the Bella Canvas brand that is premium and the material is better than the Gildan.
We hope that can serve you again with the best products
Thank you
Highly Recommend
This is the second purchase I've made from Lovelypod and I have not been disappointed! Highly recommend! Great quality, service, and arrival time! Will order again in the future!
December 9, 2021
I ordered a cover for my cell phone…
I ordered a cover for my cell phone that tells me in the settings that it is an I Phone 8+. That’s what the invoice says that came with the cover, but it is too small!!!!! I am unable to use it and I don’t think it is my fault.
December 9, 2021
Reply from Lovelypod
We are so sorry to hear that your phone case is smaller than expect. After checking, we found that your order is iPhone 8 instead. We know that it is unexpected, so please contact us via email: contact@lovelypod.com to help us support you <3
Thank you and lots of love- Lovelypod
Great product!
December 2, 2021
Worst customer service
Worst customer service! they don't honor their "sizing exchange" so don't believe them. They will give you nothing but the run around. BUYER BEWARE!
December 2, 2021
Reply from Lovelypod
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Lovely
The wrong size was sent
The wrong size was sent. I ordered an extra large and received a small. There are no instructions about sending it back.
December 1, 2021
Reply from Lovelypod
We are so sorry to hear that. After checking your order we found that you placed a Small instead :((
However, we also send you an email to support you
Please recheck
Thank you
This was such a cute tee.
This was such a cute tee. I can wear it throughout the fall season. The design looked better with more pumpkins, but since I only have two grandchildren I included the dog. The grandchildren laughed at that. Thank you.
November 10, 2021
Love my holiday decorations with my…
Love my holiday decorations with my grandchildren!!
November 3, 2021
Trying to get hold of someone
Trying to get hold of someone. My one phone case came with the different names not the names that are on my order.
November 3, 2021
Reply from Lovelypod
Hi, we are so sorry to hear that :((( Could you let us know more about your issue via email: contact@lovelypod.com to help us support you
We haven't had your email yet that's why we missed this issue. We are doing our best to make it right for lovely customers like you.
Hope to hear from you soon <3 <3
Thank you
blanket and a t shirt
I purchased a blanket and a t shirt. They are both really cute. Easy to order, and received quickly! I wish the T-shirt was a more high quality shirt; however, it is really cute and will be just fine. I will definitely order from here again!
November 1, 2021
Butterfly Grandma Shirt
I ordered the grandma butterfly shirt and it came back exactly how I wanted it. I added extra names and I couldn’t have been more happy with the shirt. I will definitely order more. I can’t wait to give it to my mom for Christmas.
October 26, 2021
Unprompted review
First Class Quality-
I ordered a Pumpkin pillow with the grandkids names on it and my Mother was very excited. It was high quality and was not just a cheap screen print that rubs off, it was printed on both sides and will be a cherished piece!
October 13, 2021
Unprompted review
I left off some information in my…
I left off some information in my original order so I emailed to update the order and they responded quickly and then sent an email proof of the shirts before they sent them.
October 5, 2021
Love my Nsna shirts and will buy more
Love my Nsna shirts and will buy more! They came so quickly and quality is wonderful!! Thank you and Happy Fall!!
October 4, 2021
LOVE MY T-SHIRT!
October 4, 2021
So pretty & comfy!
Beautiful shirt- comfy, too! I love wearing my Mimi shirt with all of the grandkids names on it
October 3, 2021
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