Black Sheep Interiors Reviews 166

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products and the fantastic service received from start to finish. Customers consistently highlight the prompt and efficient delivery, noting that items are well-packaged and arrive safely. Many people appreciate the helpful and friendly staff, who provide great communication and make the overall experience pleasant. However, some customers experienced issues with their orders, including items being damaged in transit or not arriving as expected. A few other people also felt that the product descriptions or images were not always an accurate reflection of the actual item, and some encountered problems with insufficient postage on their deliveries.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising the uniqueness, quality, and good prices... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and efficient delivery,... See more

Service

Customers had positive experiences with service, consistently describing it as great, fantastic, and 5-star.... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the 2 Angels yesterday! There absolutely gorgeous, Also the hands that does heart sign .... 📦 Packaged so well ..Thank you one grateful customer 😘

Rated 5 out of 5 stars

Lovely product, (Go Away I’m Reading mug) and even though delivery took a little longer than expected Black Sheep Interiors reached out via WhatsApp to keep me in the loop as to what was happening. Ca... See more

Rated 5 out of 5 stars

Amazing products so unique and at good prices highly recommend anyone looking for something classy but different to visit their website . Service is also great.

Rated 5 out of 5 stars

Fantastic service from start to finish. Updated when order was in. Delivered on time, lifting item to where it was needed. Unwrapping item and taking rubbish away with them. Absolutely fantastic... See more


Company details

  1. Furniture Store
  2. Furniture Accessories

Written by the company

Whether you’re on the hunt for a standout centerpiece or simply browsing for inspiration, a visit to Black Sheep Interiors promises to be a adventure you won’t forget.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

More grief than it's worth

I wanted to order a set of mugs which were out of stock so signed up to be notified when they were back in stock. I got the email notification and placed an order immediately only to wait 3 weeks without any updates. I emailed asking for an update and was told they were waiting for them to arrive back in stock so they could dispatch them. Not off to a great start but they were quick to reply to my email and I wasn't too worried. Then when they arrived they were very poorly packaged and inevitably one of the mugs had broken. It's now taken another almost 3 months (!!) to receive the replacement and they didn't pay sufficient postage for the parcel so I ended up having to pay for the postage myself. Not happy and definitely will not be recommending this company to anyone.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Icecream

Even though it took a while which they did let me know, the wait was worth it, beautiful item I want another but no sign of it on there website 😁

March 19, 2024
Rated 5 out of 5 stars

Carman Miranda Vase - wonderful!

Another great, quirky product that brings its own style. Think Carmen Miranda but in vase form! Purchased online (although always enjoy a trip to the shop in Tring) and arrived well packaged and securely.

January 25, 2024
Rated 5 out of 5 stars

A diamond of a find on instagram

I came across Love Ma Maison on instagram and I instantly fell in love with their website. I have placed 4 orders with them so far and I have been extremely happy with my purchases. They are all so unique and quirky and I have had lots of comments on my recent purchases. The staff are so helpful and service is extremely quick. I would highly recommend Love Ma Maison and I cant wait to put another order in.

January 8, 2024
Rated 5 out of 5 stars

Very impressed

Very impressed. Item arrived damaged (not their fault), but the team at LMM ordered a replacement, no stress, no hassle. It makes such a change to find a company these days that cares like this about service - heartily recommended.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Josh was super helpful in ordering in…

Josh was super helpful in ordering in additional stock. He kept me updated with timings (very quick to get the product in stock for me). He contacted me personally to let me know it had arrived and was super nice when I went to collect it.

December 11, 2023
Rated 5 out of 5 stars

Amazing shop

Amazing shop, I recently received my Gorilla and lamp it was safely packed. Such personal service, I cannot wait to buy another item.

November 27, 2023
Rated 5 out of 5 stars

Excellent

Excellent service, they kept in touch throughout and the product was sent promptly and arrived as described. We love it and would highly recommend the store.

November 26, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look