Very disappointing! I returned my unopened package in August as I changed my mind on the hair product. Followed the return instructions and paid for postage. Heard nothing back or refund. I emailed h... See more
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Tried to cancel an order I got a message back that someone would contact me but never did. Sent numerous emails got ignored, quick enough to take my money though.Order arrived which I'm having to send... See more
Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easi... See more
Only been using it for a week and my hair is thinning out horribly with lots just coming out when I comb it. Smells really badly of chemicals and doesn’t lather at all and doesn’t leave my hair feelin... See more
Company details
Written by the company
Noughty is here to deliver results without any added fuss. Whether it’s your daily curl refresh, a 20-minute-deep treatment mask or a longer-term journey to happy, healthy hair and skin, we’re here to make the process easier for you. The magic of Noughty lies in the ingredients. Behind every decision there is a great team whose knowledge and passion help to create Noughty. That’s where The Beauty Botanist, Jennifer Hirsch comes in.
Contact info
6th floor, 71 Kingsway, WC2B 6ST, London, United Kingdom
- 020 8614 4829
- hello@lovenoughty.co.uk
- lovenoughty.co.uk
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This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great products, great service
Excellent products, but even more impressive is the customer service. Fast response to email and a real dedication to putting delivery issues right. Can’t fault them.
Excellent product, excellent customer service
Excellent products and my thick curly hair is in the best tamed condition it's ever been in. I had a problem with the shampoo recently in that the product wouldn't come out of the bottle and Rhea was so incredibly helpful solving my problem. So not only excellent products but excellent customer service too
Excellent
Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easing product. These are the first things that have ever worked on my dry frizzy hair and would highly recommend
Fantastic product selection
Fantastic product selection, I use frequently, they provide spot on customer service and I would highly recommend.
Amazing products & great customer…
Amazing products & great customer service. Always going above and beyond to help with quick responses.
Outstanding customer service and experience
The products are amazing, the delivery times are great and the customer is second to none. They really go the extra mile to make sure their customers needs are satisfied. Highly recommended
Amazing products and fantastic…
Amazing products and fantastic communication from the customer service team. These really stand out from the market and you can tell the difference in quality after first use with everything I have used so far.
Amazing customer service
Amazing customer service! More than just a brand, it’s like talking to a friend about your hair.
Works for my curly hair
Long-time customer of Noughty, works for my curly hair - love their products!
Amazing Customer Service
The products are amazing, I’ve been using them for some time and can really recommend them. Recently I had an issue where Royal Mail failed to deliver and returned the items. I emailed Noughty and the service I received was outstanding. I had a reply immediately, from a real person not an automated response. Rhea checked whether the order included Christmas presents and I was offered a refund with a code to order with the same offer so that I would receive the items in time for Christmas. So refreshing to engage with a company that has amazing customer service. I would recommend Noughty 100%.
Fantastic customer service
I had my parcel stolen and emailed Noughty to explain and ask if there was anything they could do - although.itnwas a longshot and I was expecting a no. They resent the parcel no questions asked. Will definitely be ordering again. Great products and great customer service.
Love the products but also backed up by…
Love the products but also backed up by solid customer service. Fabrastic!
I’ve been using Noughty products for…
I’ve been using Noughty products for years now. Love the quality of the shampoos and conditioners and was pleasantly surprised when Noughty expanded their range to include body care products. Love the shower gel and shower oil. It’s great to have a really good selection of silicone and SLS free products.
Always been happy with the delivery too.
Great products and responsive Customer Support team
I love the Noughty products. I use the Wave Hello, Frizz Magic and Hello Curls products. I have always found the Customer Support team to be helpful if I have an issue. The only recommendation that I would make is to simplify the rewards system - I find it very complicated and difficult to use.
Customer service is top.
Rhea was an absolute angel today. I stupidly didn't check my order before paying and only realised after that the shipping was my old address. I emailed right away and Rhea got back to me in less than an hour, swiftly sorting it to change to my current address before the order was dispatched. Thank you again, Rhea.
Helped my hair so much it is amazing!
Today I dealt with the lovely Rhea
Today I dealt with the lovely Rhea, she was absolutely fantastic, replied to my emails so promptly answering my questions and queries. As a new customer who adores their hair products because they actually do work!! Alongside this customer service on top just fills me with even more confidence in the company and their products! Thanks again Rhea, you were great! X
I had to contact customer service about…
I had to contact customer service about my order. They replied quickly and helped me solve my problem. Communication was friendly and polite as well. Can’t fault the customer service given today.
Great customer service
I have used the shampoos and tonics for sometime now. Products are great, customer service is excellent, delivery prompt, all for a very reasonable price.
Worst brand ever
Worst brand ever! I had lovely long thick curly hair , now after 8 months of using this rubbish my hair is thinning and getting shorter by the day. My hair has never felt or looked clean and always had a random smell to it, and my scalp ended up dry and lumpy and itchy
Back to supermarket brand and after 1 wash my hair literally was squeaky clean , felt and smelt clean , and bloody looked clean ! And no scalp irritations yet!

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