Noughty  Reviews 

66
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Very disappointing! I returned my unopened package in August as I changed my mind on the hair product. Followed the return instructions and paid for postage. Heard nothing back or refund. I emailed h... See more

Rated 1 out of 5 stars

Tried to cancel an order I got a message back that someone would contact me but never did. Sent numerous emails got ignored, quick enough to take my money though.Order arrived which I'm having to send... See more

Rated 5 out of 5 stars

Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easi... See more

Rated 1 out of 5 stars

Only been using it for a week and my hair is thinning out horribly with lots just coming out when I comb it. Smells really badly of chemicals and doesn’t lather at all and doesn’t leave my hair feelin... See more

Company details

  1. Health and Beauty Shop

Written by the company

Noughty is here to deliver results without any added fuss. Whether it’s your daily curl refresh, a 20-minute-deep treatment mask or a longer-term journey to happy, healthy hair and skin, we’re here to make the process easier for you. The magic of Noughty lies in the ingredients. Behind every decision there is a great team whose knowledge and passion help to create Noughty. That’s where The Beauty Botanist, Jennifer Hirsch comes in.


Contact info

2.0

Poor

TrustScore 2 out of 5

66 reviews

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No recent history of asking for reviews

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2.0

All reviews

(66)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products, great service

Excellent products, but even more impressive is the customer service. Fast response to email and a real dedication to putting delivery issues right. Can’t fault them.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product, excellent customer service

Excellent products and my thick curly hair is in the best tamed condition it's ever been in. I had a problem with the shampoo recently in that the product wouldn't come out of the bottle and Rhea was so incredibly helpful solving my problem. So not only excellent products but excellent customer service too

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Tried many conditioners with some costing £50 plus frizz reducing products and Brazilian straightening. Sadly none worked. Was recommended Naughty products and now use their conditioner and frizz easing product. These are the first things that have ever worked on my dry frizzy hair and would highly recommend

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products and fantastic…

Amazing products and fantastic communication from the customer service team. These really stand out from the market and you can tell the difference in quality after first use with everything I have used so far.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

The products are amazing, I’ve been using them for some time and can really recommend them. Recently I had an issue where Royal Mail failed to deliver and returned the items. I emailed Noughty and the service I received was outstanding. I had a reply immediately, from a real person not an automated response. Rhea checked whether the order included Christmas presents and I was offered a refund with a code to order with the same offer so that I would receive the items in time for Christmas. So refreshing to engage with a company that has amazing customer service. I would recommend Noughty 100%.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I had my parcel stolen and emailed Noughty to explain and ask if there was anything they could do - although.itnwas a longshot and I was expecting a no. They resent the parcel no questions asked. Will definitely be ordering again. Great products and great customer service.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been using Noughty products for…

I’ve been using Noughty products for years now. Love the quality of the shampoos and conditioners and was pleasantly surprised when Noughty expanded their range to include body care products. Love the shower gel and shower oil. It’s great to have a really good selection of silicone and SLS free products.
Always been happy with the delivery too.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great products and responsive Customer Support team

I love the Noughty products. I use the Wave Hello, Frizz Magic and Hello Curls products. I have always found the Customer Support team to be helpful if I have an issue. The only recommendation that I would make is to simplify the rewards system - I find it very complicated and difficult to use.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service is top.

Rhea was an absolute angel today. I stupidly didn't check my order before paying and only realised after that the shipping was my old address. I emailed right away and Rhea got back to me in less than an hour, swiftly sorting it to change to my current address before the order was dispatched. Thank you again, Rhea.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Today I dealt with the lovely Rhea

Today I dealt with the lovely Rhea, she was absolutely fantastic, replied to my emails so promptly answering my questions and queries. As a new customer who adores their hair products because they actually do work!! Alongside this customer service on top just fills me with even more confidence in the company and their products! Thanks again Rhea, you were great! X

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have used the shampoos and tonics for sometime now. Products are great, customer service is excellent, delivery prompt, all for a very reasonable price.

July 13, 2023
Unprompted review
Rated 1 out of 5 stars

Worst brand ever

Worst brand ever! I had lovely long thick curly hair , now after 8 months of using this rubbish my hair is thinning and getting shorter by the day. My hair has never felt or looked clean and always had a random smell to it, and my scalp ended up dry and lumpy and itchy
Back to supermarket brand and after 1 wash my hair literally was squeaky clean , felt and smelt clean , and bloody looked clean ! And no scalp irritations yet!

March 1, 2023
Unprompted review
Noughty  logo

Reply from Noughty

Hi Jayne,

Thank you for your review.

I am sorry to learn of your experience with Noughty products. Noughty products are 97% natural and therefore when you do first start using Noughty you do tend to go through a transitional stage with your hair whilst your hair is getting used to Noughty's natural formula.

I understand that you've been using your Noughty products for 8 months, and we would love to learn more about your hair and your routine, so we are able to help with the products that you have and rectify this for you.

Please can you kindly contact us at hello@lovenoughty.com.

Looking forward to hearing from you.

Love Rhea from Noughty x

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