Lovers Canal Cruises Reviews 2,598

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

The tour itself was fine, nothing too special or memorable and it was just a guided tour where u look out of the window and listen to a headset. There was an extremely rude middle aged lady (dark hair... See more

Rated 1 out of 5 stars

We booked a cruise with the 5 of us in the family. We got on a random boat last and we couldn't sit together because of a the groups of 2 and 3 boarding first, the staff didn't help assign seats at al... See more

Rated 3 out of 5 stars

The boat is comfortable, the tour was ok, but after 20 mins the windows started to get foggy and the experience changes a lot. Visibility soon decreased and it made it boring. Also, the audio guide... See more

Rated 2 out of 5 stars

We booked the latest light festival cruise at 21:30 because we‘ll see all the beautiful lights. The cruise delayed 1 hour and we drive at 22:30. Standing outside without informations was so…… An... See more

Company replied

Company details

  1. Boat Tour Agency
  2. Cruise Agency
  3. Cruise Line Company
  4. Tourist Attraction

Written by the company

Step on board of one of our many canal cruises to see Amsterdam from it’s best angle, the water. We have a canal cruise for every occasion and all types of weather. Get comfortable and enjoy the sights of the city while listening to the captain and/or the audio guide tell you about the world around you.


Contact info

2.1

Poor

TrustScore 2 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

The boat ride is difficult to enjoy…

The boat ride is difficult to enjoy when you sit the opposite direction.

More details needed to spot the house we are seeing and the guide describes.
More times than not we could not find the building being described by the tour

December 10, 2022
Rated 1 out of 5 stars

Terrible overall experience

Boat was too full, unabling to see the light sculptures in a proper way. Also: for that price there should be at least one (hot) drink included. There weren’t any drinks at all. Also, the windows weren’t clean and while Lovers cannot do anything about it, the ALF this year was really unimpressive, not like other years. Hard pass for next year and I won’t recommend it to anyone.

December 10, 2022
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Reply from Lovers Canal Cruises

Dear Annique van der Burg,

Thank you for sharing your experience with us.

We are really sorry to read that the Light Festival experience did not fully meet your expectations.

We would like to emphasize that service is our highest priority and have forwarded your feedback to the management team to ensure that we can avoid this in the future.

We also appreciate your understanding of the light festival as we are not organising the exhibition.

Regardless, we hope you had a lovely time in the city.

Yours sincerely, Lovers Canal Cruise

Rated 1 out of 5 stars

Poorly organised trip and a complete waste of money

We booked for 8:30pm and arrived at 8:15pm only to queue for an hour and 15 mins in the freezing cold before getting on a boat at 9:30pm. What was the point in booking a slot at 8:30pm, when it was quite clearly simply a free for all.
And TBH the whole excursion didn’t fail to disappoint, the exhibits for the Festival of Light were poor.
Over promised, over priced, poorly organised and one to definitely avoid.

December 10, 2022
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Reply from Lovers Canal Cruises

Dear L Blackstock,

Thank you for your feedback and your review.

We are so sorry to read that you could not fully enjoy the festival due to the long waiting time. Due to technical difficulties, there was a line.

We also appreciate your understanding of the Light Festival as we do not make and organise the exhibition.

It is very important that every passenger enjoys their experience with us, so we hope the positive aspects you brought up outweighed the negative ones.

We hope that regardless of this you had a lovely time in Amsterdam

Best regards, Lovers Canal Cruise

Rated 4 out of 5 stars

Relaxed cruise

Really enjoyed this 1hr trip via canals Amsterdam.. Shame it was foggy but did not spoil anyway.
Cosy on board as heated inside..
Would recommend Lovers.
John
Dublin

December 9, 2022
Rated 3 out of 5 stars

The advertisement for the 1 hour…

The advertisement for the 1 hour Amsterdam Lights cruise was overblown. A number of light installations on the Amstel weren’t mentioned at all and even one, an arch resembling a triumphal arch through which the boat passed,was not pointed out. The audio talks mainly about houses (number such and such) which, in the dark, are very difficult to identify and so the information given is of little use. Much of the information is either widely known or advertises other ‘attractions’. Looking forwards from the front seats the view was restricted by clouded windows which would have benefited greatly from a wiping blade being run across them prior to departure, a 30 second job. Lastly, the staff were pleasant and helpful, it just the routine had become tired and stale and so any need for improvement could not rest on their shoulders.

December 9, 2022
Rated 2 out of 5 stars

light festival…

We booked the latest light festival cruise at 21:30 because we‘ll see all the beautiful lights.
The cruise delayed 1 hour and we drive at 22:30.
Standing outside without informations was so……
And in the end we see only one light!!!! One!! Because 11PM is the end of the lights! We must pay 26,50€ per person for nothing…
The stuff was nice.

December 9, 2022
Lovers Canal Cruises logo

Reply from Lovers Canal Cruises

Dear Saskia,

Thank you for your feedback.

We are so sorry to read that you could not fully enjoy the Light Festival due to the long waiting time. Unfortunately, there was a technical problem and we appreciate your understanding.

In regards of your experience, if you want to discuss this directly with us you can always email us to hello@lovers.nl and our colleagues will gladly assist you further.

We hope that you still had a lovely time in Amsterdam.

kind regards,
Lovers Canal Cruises

Rated 4 out of 5 stars

The tour was great, organization could be optimized

The tour was great, prices reasonable, but the organization on site was a mess. Be there very early to prevent last minute running from A to B to C because documentation and signs are a mess...

December 9, 2022
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Reply from Lovers Canal Cruises

Dear Holger Bauer,

Thank you for your lovely 4 stars review.

We are really happy to read that the tour was great and the price was reasonable.

Thank you for your helpful feedback, we will use your comments to improve our service.

It is very important that every passenger enjoys their experience with us, so we hope the positive aspects you highlighted outshined the negative. :)

We hope to welcome you back on board !

kind regards,
Lovers Canal Cruises

Rated 1 out of 5 stars

Light Festival cruise was bad and boring.

The advertised Light Festival cruise was bad and boring. Instead of a Festival you get a 75 minute ride that was diluted with some light bulbs every 10-minutes. To make it worse, there was a 30 minutes line to the boat in cold, lasting way after the departure time.

The night was ruined. Not recommended for the lovers.

December 9, 2022
Lovers Canal Cruises logo

Reply from Lovers Canal Cruises

Dear K.K,

Thank you for your feedback.

We are sincerely sorry to hear that you could not fully enjoy the Light Festival, due to the reasons you kindly explained.

We also appreciate your understanding of the Light Festival as we do not make or organise the exhibition.

Thank you for your helpful feedback, we will definitely keep it in mind while moving forward.

We hope regardless of this you had a great time in the city!

Best regards, Lovers Canal Cruise

Rated 1 out of 5 stars

Total disappointment

Total disappointment. It was very boring, long wait to hopefully see an illuminated figure.

December 9, 2022
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Reply from Lovers Canal Cruises

Dear Francisca,

Thank you for your feedback and your review.

We are sincerely sorry to hear that you could not fully enjoy the Light Festival.

We also appreciate your understanding of the Light Festival as we do not make the exhibition. We will forward your comments to our colleagues who organised the festival.

We hope regardless of this you had a great time in the city!

Best regards, Lovers Canal Cruise

Rated 1 out of 5 stars

Waste of time and money. Very disappointing.

We booked for a specific time but even being 20 minutes early was not enough since there was a que with app. 300 people… The festival itself was even more disappointing.

A free walk through the red light district is more of a festival than this event.

All aboard agreed that it was a waste of time and money. Even the skipper agreed but mentioned that he was just hired to get the boat through the canals.

December 9, 2022
Unprompted review
Lovers Canal Cruises logo

Reply from Lovers Canal Cruises

Dear Nova,

We appreciate your helpful feedback.

We are sincerely sorry to read that you felt the canal cruise was crowded and not as you anticipated.

We appreciate you taking the time to provide us with helpful feedback. We will take all of it into consideration as we strive to continuously improve guest experiences.

However, we do hope you had a lovely time in Amsterdam!

kind regards,
Lovers Canal Cruise

Rated 1 out of 5 stars

I bought ticket for canal cruise with…

I bought ticket for canal cruise with scheduled time 19.15
I arrived 10 minutes before and nobody was taking care the guests. Long queue on the road and people skipping the line. No organization at all. Staff very arrogant and very far for problem solving
I don’t recommend this experience. Terrible organization

December 9, 2022
Unprompted review
Rated 1 out of 5 stars

Boat was full

Boat was full, only separate chairs empty very far away from each other. I wanted to go on this tour with my wife. I was told that there are no spots available on the next tour and that I have to wait for 1 hour and pay 5 euros for re-scheduling. I left and never got on the boat.

December 5, 2022
Rated 4 out of 5 stars

The cruise was good

The cruise was good, but the light festival by boat is avoidable, there is not much to see, to be honest.
The Amsterdam light festival was overrated.

December 7, 2022
Rated 5 out of 5 stars

Perfect

Everything was perfect !Was not my first time,and i really enjoyed it again!The temperature in the boat was ok,warm and comfortable.

December 5, 2022

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