4 Failed delivery attempts including taking a day off for the 4th "confirmed" delivery. Customer service - I was tempted to name the individual but decided against it - was useless at best, rude and... See more
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Review summary
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Reviews shaping this summary
Ordered a handrail from them.. was told it would be delivered on the 1st June. Nothing came, 10 days later after further ‘investigation’ from Love Skirting into where the hell the handrail had actuall... See more
Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit. Very poor customer service as would not accept return or replacement. Even after explain... See more
Do not use this company. I ordered white primed thresholds for my new white floor. Happy that I could use them without painting them. When they were delivered they had been packaged with brown ta... See more
Company details
Written by the company
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contact info
190 High Street, B6 4XA, Birmingham, United Kingdom
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2.6
Poor
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from LoveSkirting
Dear Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that your order was placed on 20th July and then dispatched on 27th July ready for delivery with our courier. When orders are dispatched an automated email is sent straight away and depending on which courier is used, the tracking information is provided within the email. In your case, your tracking number was included within your dispatch email.
We apologise sincerely that delivery was attempted before the scheduled delivery date, but as nobody was available at the property at the time of delivery, the courier delivered your goods to a neighbour and a proof of delivery image was provided.
Another email has been sent to yourself since to confirm which neighbour your goods have been left with. If you experience any issues with locating your goods, please contact our Sales Team so that we can look into this.
Unfortunately, our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us via email in the meantime.
If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all customer enquiries within 1-2 working days.
Kindest regards,
Kate
Love Skirting Sales Team
My experience has been top notch!
Had been badly let down by another suppler. Turned to LoveSkirting who were: 1. responsive, 2. delivered exactly what we had agreed, 3. arrived well before needed.
My experience has been top notch.
July 19, 2023
Unprompted review
Reply from LoveSkirting
Dear The Shoregate,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to receiving your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Unprofessional
Transition I bought when delivered was not the same as the one on the website for photo. Company acknowledged the difference but are leaving the website photo the same (ie the wrong product!)
July 18, 2023
Unprompted review
Unbelievably slow and uncommunicative
When the items eventually arrived they were fine. It’s just a shame it was well outside their delivery window (3-18 working days), after they ignored my email asking when they would despatch and only once I opened a PayPal dispute.
May 21, 2023
Unprompted review
Reply from LoveSkirting
Dear Sarah,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We would like to sincerely apologise for the delay in the delivery of your order. Whilst we always aim to adhere to our current lead times, sometimes we do experience delays that are out of our control.
We are extremely glad to hear that you are happy with the products you received from us and we really do hope to receive your custom in the future.
If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all customer enquiries within 1-2 working days.
Kindest regards,
Kate
Love Skirting Sales Team
I have used them a few times
I have used them a few times, for simple beading mostly. The product has been OK, and far better then what can be found in the big diy sheds. Price was reasonable for what I was after, oak. Delivery cost was also OK, not cheap, but given the length, 3M, to be expected. Not had any contact with customer service, so I can’t comment. The reason for one star is the time for delivery, always a month. No idea as to why, either the actual company behind the web site is one man and a dog, or, when they get an order some bloke, or these days a lady, goes looking for a tree. The other option is that they are a re seller, buying in the product as required, and are on pro form invoicing by their suppliers. I aways pay by CC, just in case. My account says we have received payment and will action your order shortly, yeh, right.
May 27, 2023
Unprompted review
Reply from LoveSkirting
Dear Paul,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As stated on our website, the lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. Your most recent order was placed on 27th May and was delivered on Thursday 8th June. This means your order was delivered within 8 working days from the date it was placed.
Additionally, after looking into your previous orders with us, these have also always been delivered within our stated lead time.
We do strongly advise that if orders are required urgently, that customers should contact us straight away so that we can schedule the earliest available delivery date.
We are extremely sorry to hear that you are not happy with the service you have been provided and we really do hope to receive your custom in the future. If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all customer enquiries within 1-2 working days.
Kindest regards,
Kate
Love Skirting Sales Team
Ordered 3 x3mtr oak upstanding one ok…
Ordered 3 x3mtr oak upstanding one ok two useless bent and cupped contacted them sent pics no replies several emails and messages later still no reply what a waste of money and time avoid this company at all costs
May 26, 2023
Unprompted review
Reply from LoveSkirting
Dear Paul,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that you contacted our Sales Team on 30th May to notify us that two of the items you received in your order were damaged. We responded to you on the same day to ask for images of this damage so that our Technical Team could assess these and advise you on the next steps, you then provided us with the images on the same day.
A member our Sales Team then responded to you on 1st June to confirm the outcome of our investigation. As advised on our website and in all customer correspondence, we aim to respond to all customer enquiries within 1-2 working days.
We are extremely sorry to hear that you are not happy with the service you have been provided as this is something we always aim to excel on. If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk and we will respond to your enquiry accordingly.
Kindest regards,
Kate
Love Skirting Sales Team
Very poor
Two weeks on and still no delivery, no response to emails I’ve sent the sales team, holding up my job badly now.
Will not use again
May 25, 2023
Unprompted review
Goods arrived roughly on time but....
I read the reviews after I ordered so was a bit worried! However, after 21 days I emailed, and had a reply the next day saying my order was being readied for delivery. Within a few hours had confirmation of delivery for the following week. 3 days later I had an email to say the goods were with the courier and 4 days later the goods arrived. The goods were on time, as described and in perfect order. So in one respect the ordering process wasn't too bad for me. HOWEVER! Since ordering my mailbox has been plagued by spam emails. And I dont mean a few, I get about 30 a day!! I had not done any business with any other company a few days either side of this order. Hence only 4-stars, if the emails don't stop it may get reviewed again!
May 9, 2023
Unprompted review
Reply from LoveSkirting
Dear Anabella and Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We are extremely glad to hear that you are happy with the products and service you have received from us.
However, we have checked our systems and cannot see that you have ever been subscribed to any of our mailing lists so we are unsure as to why you would be receiving emails from us. If this problem persists, we strongly recommend consulting your email provider or additionally, please do not hesitate to contact us via email on sales@loveskirting.co.uk so that we can look into this further for you.
We apologise for any inconvenience and we really do hope to receive your custom in the future!
Kindest regards,
Kate
Love Skirting Sales Team
They will be there to answer your call and give you the help
I've read the reviews, but was still curious to know if this company is really as bad as people have commented, and yes they are.
Emailed about getting a sample before I place a decent priced order. And guess what? Silence.
Oh but if you want to know what Loveskirting think of themselves then just take a few minutes to read their website:
“We offer you superior products at unbeatable prices with an excellent professional service...but we have not forgotten what really matters to us, you, the customer”…
“Customer service is vital to us. Loveskirting has a dedicated, experienced team of staff... They will be there to answer your call and give you the help and advice you may need when choosing your wood”. Interesting as well, that they only respond to 5star reviews - Avoid.
May 14, 2023
Unprompted review
Reply from LoveSkirting
Dear Mike,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that you placed a sample order with us on 25th April and this was then sent out around a week later. We then received an email from you on 15th May to find out some further information on our samples and how they work, a member of our Sales Team responded to your enquiry on the same day.
Unfortunately, our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Poor quality
Wouldn't purchase from again, poor customer service, took several emails before a response and wasn't helpful when they did respond. Item was bowed and isn't fit for purpose, selling poor quality products.
May 13, 2023
Unprompted review
Faultless !!!
The quality of the goods were absolutely fantastic !!! And they arrived exactly when they said they wood . I am delighted with the service and price and will definitely be re ordering . Thank you guys 👍
May 10, 2023
Unprompted review
Reply from LoveSkirting
Dear Mr Gledhill,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
I was told I will need to wait a few…
I was told I will need to wait a few weeks but I have received my order sooner. Nice skirtings and good quality.
Thx
January 10, 2023
Unprompted review
Reply from LoveSkirting
Dear Gosia,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Extremely poor service and…
Extremely poor service and communication! Ordered a sample on 8th April, reminded them by email on the 18th April that I was still waiting, I reminded them again by email on 21st April and asked for an update. I did not receive any response, I gave up waiting and sourced materials locally.
My sample arrived today the 4th May.
Thankfully I only ordered a £2.00 sample of only one of the products I had intended to buy, not the £2,000.00 worth I had planned to spend.
I even opened up an account in readiness!
May 4, 2023
Unprompted review
Long lead times, good quality
I did see all of the negative reviews before ordering but went ahead with the order having low expectations. I just couldn't find what I wanted anywhere else.
It's jarring in these days of Amazon Prime next day delivery to be told it will take up to 18 working days. I knew what to expect though, so I patiently waited. In the end it was actually 22 working days before I got my order.
I did email once (after 18 working days) and they replied within a few hours with the scheduled delivery date, and it did arrive on that date.
Would use again, just keep your expectations low regarding lead times.
I really like these wooden door thresholds.
April 26, 2023
Unprompted review
Reply from LoveSkirting
Dear Joe,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
Due to our products being machined to order, the current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. We strongly recommend that for any urgent orders, customers do contact our Sales Team so that we can arrange the earliest available delivery date.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good experience with LoveSkirting
I see there are quite a few negative reviews for LoveSkirting however I have to say that I’ve had a good experience with LoveSkirting. This is my second time of using LoveSkirting and yes I had fairly long lead times with both orders of a few weeks this time round and three or four weeks on my previous order a few years back so yes you need to plan well ahead but other than that both orders of skirting arrived on the advised delivery day. I did have a problem with some of the skirting on my recent order which was warped but loveskirting responded to me same day I contacted them and sent replacements out without quibble. I certainly will use LoveSkirting again. PS It’s lovely skirting too and the best price I could find on the internet.
February 11, 2023
Unprompted review
Reply from LoveSkirting
Dear Customer,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Same old story as everyone else-…
Same old story as everyone else- ordered and was given a delivery date then company said there was a ‘delay’ in order being sent. I think they just take your money and fob you off tbh. Luckily I paid via PayPal and launched a dispute- lo and behold they were on their way. However, they use Tuffnels courier who are as horrendous to deal with as they are- say they are coming to deliver between 7 am and 7pm- you wait in all day and they don’t turn up. No email or phone number to contact?? I waited in all day with a newborn baby in what is essentially a building site. They turned up the following day and luckily the builders were at the house so could take in the shipment. Drivers were rude and aggressive according to our builder.
The skirting is quite nice (solid oak) but there has been a weird sort of coloured oil used on them so they don’t match the natural oiled oak on the main floor. I don’t dare send them back as I know I’ll probably be waiting months on end to resolve any issue with them. Looks like I’ll have to put up with the skirting and possibly sand them down.
If you value your time and sanity AVOID this company.
April 20, 2023
Unprompted review
Currently experiencing horrendous…
Currently experiencing horrendous customer service from this company.
We were told to expect delivery of the oak thresholds we ordered on Wed 12th April and nothing arrived. We have tried to contact them via email several times as they provide no other contact on the website. No response, nothing.
They have a "Live Chat" link on their website - which, when you click it - nothing happens, so there is no Live Chat function.
This is delaying works on our home and we have no alternative means of chasing this down.
April 12, 2023
Unprompted review
Reply from LoveSkirting
Dear Jenna,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We would like to sincerely apologise for the inconvenience of the delay with the delivery of your order. Your order was scheduled for delivery on 12th April and the goods were dispatched on time from us in order to be delivered on this date. However, after looking into this for you, it looks as though the courier was experiencing delays at their depot which resulted in you receiving your order later than expected.
An email was received from yourself on 20th April to notify us of the situation and a member of our Sales Team responded that same day to assure you that this was being looked into.
We are extremely sorry to hear that you are not happy with the service you have been provided as this is something we always aim to excel on. If you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk and we will respond to your enquiry accordingly.
Kindest regards,
Kate
Love Skirting
AVOID AT ALL COSTS
AVOID AT ALL COSTS
My delivery was meant to be today. Had an email at 5.40 last night to say it had been delayed. The email stated to call them or use live chat, the telephone number and live chat are not in use. Very suspicious. Have received an email today to say it is being delivered tomorrow. I’ll happily update tomorrow but upon reading other reviews this will also be delayed.
April 4, 2023
Unprompted review
avoid at all costs extortionate delivery costs not refunded
I placed an order from this company and paid the extortionate £20 delivery charge as needed the order urgently a week later still no delivery date, no way of contacting the company to chase the order other than automated email responses, the live chat is disabled and phone lines constantly "engaged". as i paid via paypal i requested a full refund I have only received the cost of the goods £27 and not the £20 delivery charge, this company needs to be avoided at all costs
April 4, 2023
Unprompted review
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