Love Velo Reviews 

Just recently returned from Mallorca with friends after a weeks cycling. This was my second trip with Love Velo and I cannot fault them. Tom was great with everything and the other team members I spoke to were also very helpful. The bikes were great and the hotel was very again. We stayed at Cabot Pollenca Spa Park and as it was our second visit we received a bottle of bubbly in our rooms which was a nice surprise. Love Velo are easy to deal with excellent customer service, thanks guys for everything.

We have recently returned from a 4 day stay in Tenerife organised by Love Velo. Chappeu to Amanda everything was as planned TBH it actually exceeded our expectations.
The hotel was great with two pools and secure bike storage. The food was great especially the breakfast with so much choice. The hire bikes were faultless with no issues these were a mix or BMC and Ridley. Levo Velo also supplied us with a number or suggested cycling routes. I would definitely recommend using Love Velo and this destination BTW Tenerife is very hilly.

Recently returned from a trip to Girona organised by Ollie from Love Velo. I had 4 full days cycling and what a trip it was. Superbly organised, great hotel, wonderful cycling routes, quiet and smooth roads, lovely historic town. I could go on...!! There was nothing to fault my week in Girona.
Love Velo Organisation: Pre booking planning and quotation were very professional and provided exactly what I was looking for in a cycling holiday. Once booked, all of the booking confirmation information was fully and clearly detailed. Taxi pick-up to/from airport/hotel was on-time and comfortable, with kind and courteous drivers.
Hotel: Hotel Carlemany is right in Girona centre, so ideally located for access to cycling routes, restaurants and the historic town. Breakfast in the hotel was excellent, exactly as needed prior to each days ride. There were also many other cyclists staying there so good to have the opportunity to chat with others. The secure bike garage was also conveniently located below the hotel and had full facilities for ensuring the bike was ready for the following day.
Bike Hire: The bike was excellent and reliable throughout the week.
Rides: To top it all, the bike riding is difficult to surpass. Firstly, the area is very varied, there are just so many different local destinations, covering rolling open countryside, hills, wilderness and coastal areas. Once out of town, the roads are for the most part deserted, so a joy to ride on. The routes suggested by Love Velo took in some superb locations, Els Angels and St Marti Sacalm and the Susquada Dam being my personal highlights. Secondly, the road surfaces were a complete contrast to the UK! Not one pothole sighted on all 5 rides I did! Seriously!! Also in complete contrast to the UK, motor vehicle drivers were without exception considerate of cyclists. I didn't get close-passed all week, let alone cut-up. That's not to say that the roads in town aren't busy as they are, during weekdays, but in my experience, everybody respected everybody else and no dramas. The roads are safe. Unlike the UK.
Overall: Some of my comments above relate inherently to the Girona area itself, but Love Velo made it a well organised and extremely enjoyable trip. Everything worked as they said it would. If I was able, I would return to Girona tomorrow on a cycling holiday organised by Love Velo, hopefully I will in 2025.

You never know who to trust sometimes when trying to make a decision. This was how I felt when trying to sort out a tick box dream I had. I wanted to visit Majorca for four days to cycle some of the famous climbs. I came across Love Velo. Read all the reviews and took the plunge. From the first phone call I knew I had made the right choice. Within a few days may contact Raphael had a full quote emailed to me. I covered everything. But not quite. So back on the phone and asked. Can I have this, can I have that. No problem was the answer. New update, new quote and bang, we are off. Everything went like clockwork. A few tiny issues but once discussed again all sorted. I would and probably will use them again. If you are in doubt, give them a call nothing is to much trouble. They enjoy planning and helping your dream ride or holiday come true.

From start to finish, Love Velo made planning this cycling adventure a pleasure. Tom was incredibly helpful, providing all the necessary details both before and after we booked. The information pack we received was comprehensive and made our preparation seamless.

Bikes
The bikes were fantastic—comfortable, well-equipped, and in excellent condition. They came with panniers, a handlebar bag, and a repair kit. Just make sure that helmets are also included.

Route: Toulouse to Sete
The route was wonderful, especially for those who enjoy cycling but aren't looking for challenging hills. The daily distances were manageable, allowing us time to explore. It was a great mix of scenic views and interesting stops.

Guibo App
We mainly used Strava for navigation, but I also liked using Guibo for its display. A downside was that it drained my phone's battery quickly, even with two power banks. The route on the last two days needs updating though, the app took us onto rough paths instead of the much-improved cycle lanes that are now available.

Hotels
The accommodation provided was excellent. All hotels were very well chosen and convenient located. Highlights included beautiful, character-filled hotels like Le Voyageur in Olonzac and Du Pont Vieux in Carcassonne. Excellent service and delicious breakfasts in every hotel (except for the one in Beziers)

Luggage Transport
Their luggage transport service was excellent. It made traveling between locations incredibly easy and hassle-free.

Thanks Love Velo, we are looking forward to our next trip and have already recommended Love Velo to several friends!

Love Velo made a great recommendation of a hotel base for my cycle holiday in the Pyrenees. They were really helpful at all times, quick to respond and also shared some excellent routes on ride with gps that were challenging and accurate.

Myself and two others recently cycled in Mallorca with Love Velo.....We stayed in Port de Pollença at the Carbot Hotel and Spa with the bike hire literally within the hotel.....The whole process from sign up through to transfers and bike hire was outstanding and the Port area has lots of places to eat and drink aswell as a great beach.

We came home absolutely buzzing from the experience that we are now booking up for the Girona Gravel riding, which is also another Love Velo trip.

Would highly recommend to anyone the service and treatment we received.

Five star cycling in Mallorca with Love Velo this summer. The transfer to the hotel was seamless and the hotel itself was fantastic with stunning views of the sea and mountains. We were very lucky with the weather in early September and enjoyed some spectacular cycling routes around the north east of the island. The bikes were of an extremely high standard and the team at the bike shop were extremely helpful in making sure that the bikes were set up correctly for each individual. Overall, a great experience start to end and already planning next years trip. 👍

I made a very late decision to go to Bourg D'Oisans to climb Alpe D'Huez and so my booking was made at quite short notice but everything was handled for me quickly and efficiently. The service received from everyone was excellent and the trip itself was first class.

Fantastic cycle trip to Mallorca. Tom & his colleagues organised everything so that everything about our trip from the transfers, hotel, bike hire & routes were done in a seamless fashion. Would recommend Love Velo to anyone.

James pulled a couple of quotes together based on different options very quickly. I made it clear I would not be able to commit to the holiday for a few weeks, this didn't cause Lovevelo any problems. The whole trip worked like clock work. The hotel provided healthy cycling friendly food which was a real bonus.

Holiday to Alpe D'Huez booked pre Covid and as others have described Love Velo failed to meet their commitment. After much negotiation they gave us £200 if we booked this year. Very little went right from the moment we landed in Lyon. The instructions were inadequate.The car hire office was closed and we had to wonder around the almost deserted airport until we found someone who told us to take an airport bus to the car hire car parks. We didn't know the name of the car hire firm. This meant our drive to Alpe D'Huez was at first at dusk and then in the dark. Our chalet was off an unlit road and not visible in the dark. We ended up knocking on doors and asking in a local restaurant until we found a chef who took us to the well hidden chalet.
The next day at Bike Experience 21 my husband was given a light road bike suitable for the climb up Alpe D'huez. I'd booked an electric bike. I was given an heavy electric mountain bike without a charger. My immediate comment was "that looks very heavy" . The owner paid no attention to my worries. I spent the first day learning how to handle this monster and that evening realised there was no battery charger in the kit supplied. We had to leave early for the Alpe D'Huez climb because of the daytime temperatures and therefore before the shop opened. Needless to say 2K from the top the red battery light came on and I had to start the descent.
I'm an experienced road cyclist. I have only once used an electric bike 10 years ago and that wasn't a heavy unmanageable machine. I can't get the trip back and I'll never get up Alpe D'Huez.
We've waited to be asked for feedback and 2 weeks later have heard nothing from Love Velo.
Written by Margaret James.

Follow up following a telephone conversation with Love Velo.
We appreciated the prompt response to my review from Kevin at LoveVelo. I felt he was genuinely unhappy with the service I received at Bike Experience 21 and is going to follow this up to improve the service for future customers.
We were able to discuss the other difficulties we had and Kevin is planning to improve the instructions for future clients.
Thank you for listening.

Great and straightforward advice and pain-free booking. Thank you Oli for all your help.

A truly stunning holiday. I rode with our two sons, 17 & 12 on a five night journey along the Loire. It was glorious. Safe, beautiful, carefully planned out by Rapha at LoveVelo with some stunning hotel stays to spoil us as well. I highly recommend this way of travelling for families with older children - even if, like me, you are not a hard core cyclist. I loved discovering a physical activity that both my sons and I equally enjoy, whilst discovering a new place together. Really bonding. On top of all this, impeccable communication from the start and throughout as well as support as and when needed in France with our rented bikes. I felt very looked after. It was truly memorable and we cannot wait to plan our next one.

We have just returned from the most amazing cycling holiday booked through Love Velo. Cycle The Danube - a week cycling beautiful cycle paths alongside The Danube from Vienna to Budapest via stops along the way in Slovakia and Hungary. James at Love Velo was knowledgeable and made the booking process very easy. We booked our own flights.
Bikes included, we took our own SPD pedals, shoes and helmets. Accommodation was good being in smaller non chain hotels, all with air conditioning! We even had the pleasure to cycle with Amanda from Love Velo and her dad, who had booked the same for her holiday! What greater testimony for Love Velo! 5 star ⭐️ ⭐️ ⭐️⭐️⭐️

James at Love Velo organized an unforgettable Europe cycling trip for us. Despite being new to European cycling, we had an amazing time thanks to Love Velo's expert recommendations. We'll definitely use them again!

Yet another amazing trip to Italy for the Maratona weekend! Couldn't fault the trip, from the communication before hand to the airport transfers back to the airport. The guys at Love Velo were great, always on hand to answer any questions we had and calm any nerves that we had before and even during the the event! They were giving out gels and drinks half way through the race - great touch!
We stayed in the SportHotel which made the weekend even better; the staff were phenominal, facilities were amazing and the food was unreal!
Already booked for next year!

Very poor. The local team never reached out during our stay to see if we were okay. Worse than that the hotel accommodation was billed as 4*. In reality the hotel and our room fell way short of that and we were continually treated as second class guests as part of the love velo party compared to all the other organised groups. Finally the hotel was over a km from the town and this meant driving everywhere. 1/10 for the entry alone.

Tom and Amanda were absolutely amazing and pulled together a really great trip even with a very short turnaround. Every part of the trip was so well planned and was of such high quality. Thank you for being so helpful, patient and professional. We can’t wait to use Love Velo again soon!

We just returned from a 4 day cycling holiday on Mallorca and it was perfect in every way! The routes, the accommodations, the bikes, the transfers and the communication were all excellent. I just can't say enough about how pleased we were and I would love to work with Tom again to plan our next trip.