Our cycling trip through the Loire Valley was simply amazing. The logistics were spot on from moving our luggage along from hotel to hotel, great accommodations, and a superb navigation route. The h... See more
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My second trip with Love Velo and probably not the last. We had three days in Mallorca at a comfortable, mid-range hotel in Puerto de Pollensa that was perfect for cyclists, close to a shop that provi... See more
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What a fantastic holiday riding from Porto to Lisbon Everything well organised and e bikes were the best We got emotional leaving our bikes at the end. Would recommend to anyone regardless of a... See more
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I've just returned from my second cycling trip booked through Love Velo. Each and every staff member was thoroughly professional and helped put together a package that exceeded my wishes. The transf... See more
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Company details
Written by the company
We are a community of cyclists who share a love of cycling and a desire to ride further. We exist for everyone that rides a bike. We live for the first time a kid rides without stabilizers and for the commuters who ride to their computers. We say ‘Chapeau’ to the friends who ride together and we give Kudos to experienced cyclists on their Strava propelled rides. We will help you explore new places, meet incredible people and tackle challenges.
Contact info
17 Red Lion Square, WC1R 4QH, London, United Kingdom
- 0207 157 1519
- info@lovevelo.co.uk
- lovevelo.co.uk
4.8
Excellent
595 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Love Money, Not Velo
Initially booked for a shared room in La Plagne for L'etape du Tour but months later they came back to say they couldn't find anyone to share a room with but could offer 3 nights for £1000 single occupancy. No thanks! So I took the entry only option and used a local campsite which I got for 100 euro for 7 nights. They also said they would issue contact details In case customers needed support but that never came. Also, they never provided any dedicated feedstop as far as I could see. I did see Sportstours International but not LoveVelo.
July 20, 2025
Unprompted review
Reply from Love Velo
Thank you for taking the time to leave your feedback, we’re sorry to hear you were disappointed with your experience. However we were surprised to read your review, as this is the first time these concerns have been raised. We have reached out privately to discuss them with you directly but have not yet received a response and we would still very much welcome the opportunity to do so.
In the meantime having reviewed your booking, we’d like to clarify a few points that have been omitted from your review to provide the full context: Your original enquiry was for race entry only. You were subsequently offered an optional upgrade package that included three nights shared accommodation (on the basis we could pair you with another rider to share a room), transfers and on-the-ground logistical support. By March, we had unfortunately been unable to match you with another guest. At this point, providing over three months’ notice, we offered you a private apartment at a reduced additional rate of only £60 per night (on top of the package price you had already agreed to pay), or the option to revert to your original race-entry-only booking. At this point you notified us you had decided to stay outside of La Plagne and you chose to return to the entry-only option, which we duly honoured so that you could make your own arrangements.
Regarding contact details, your confirmation documentation included a 24/7 contact number, which remained active throughout the event and was available to you should you have required any assistance. For this reason, we do not agree with your suggestion that this information was not provided.
For all our riders, we had a full operations team on the ground in La Plagne throughout the weekend. For those booked on our logistical packages, we operated exclusive Love Velo shuttle services, warm-up rides, pre-race briefings, airport and race village transfers, mechanical support, pre-event nutrition and hydration webinars, and much more. As you opted not to take any additional logistical services and, by your own admission, stayed elsewhere, we fully appreciate that you may not have seen or interacted with our team, however, support was absolutely in place, and we therefore strongly refute any suggestion that it was not.
We genuinely value constructive feedback and are always looking to improve. That said, we believe your review omits key information, particularly around pricing (which is presented in a way we feel is misleading) and the level of support provided, resulting in a version of events that does not fairly reflect the service or options made available to you.
We are sorry if the experience did not meet your expectations, and hope that this response, along with our direct emails, helps to clarify matters. We remain very happy to speak further should you wish.
Kind regards,
Harry
Girona and Love Velo were great
The booking process was simple and the team were very helpful coordinate separate payments from our 8 man party. They were knowledgeable about the Girona area and provided a good set of routes which we used as a basis for our own but we wanted some longer ones so extended theirs. The hotel was good but at the top of a steep hill which was challenging at the end of the day.
All the transfers were on time. Would definitely use Love Velo again and this is my thrid time going with them.
Girona is a great destination for cycling. Quiet roads, lots of climbs (steady rather than alpine steepness) and great scenery. City is compact and pretty with plenty of bike shops and restaurant options
June 14, 2025
Unprompted review
Reply from Love Velo
Steve, thanks so much for sharing your experience. We’re delighted your third trip with Love Velo went smoothly. We couldn't agree more with you with regards to Girona and we’re thrilled you enjoyed the trip. We look forward to helping you with your next trip.
Happy cycling,
Harry
Ventoux for my 50th
I got in touch with Love Velo to help plan a cycling trip to Bedoin to climb Ventoux for 10 people for my 50th.
After much forwards and backwards Oli and the team found out the most lovely hotel 2.4miles out of Bedoin that was clean, super helpful staff and a honesty bar( don’t come across those these days)
They organised pick up and drop off for the party, some with bike boxes in a luxury merc bus. They sorted bike hire out, right up to the week before we were changing bike hire requirements, never an issue and when we came to collect it was seamless. A first class service, a trip never to forget.
We will be in touch for another trip soon
June 12, 2025
Unprompted review
Reply from Love Velo
What a fantastic way to celebrate your 50th! We’re thrilled everything,from the hotel and transfers to bike hire, worked perfectly for your group. It was a pleasure helping plan such a memorable trip, and we look forward to creating another unforgettable cycling adventure with you soon.
Happy cycling,
Harry
Reply from Love Velo
Thank you for your feedback. We understand your review relates to your request to cancel your booking. As explained at the time, your travel dates unfortunately fell within the full cancellation period of both your booking and the suppliers’ terms. We explored several options on your behalf, but unfortunately none were possible.
We also offered to provide all relevant documentation for your travel insurer, but you advised that you had not taken out travel insurance. While this was your choice, we always strongly recommend securing travel insurance at the time of booking, and this was clearly highlighted in all your booking documents, as we consider it essential for covering unforeseen circumstances.
We appreciate that the situation was frustrating, but your review appears to contradict your own comments to us at the time. You acknowledged that there was little that could be done and any recourse for compensation was not possible, stating:
"I completely understand losing deposits and even full payments on any accommodations that are not refundable and the cost of your time, I am not looking to cause your company any loss. I would appreciate it if you could consider looking into this and seeing if any portion can be refunded as the funds would be helpful at this time, if not I understand, and would be a lesson learned for me to get trip insurance next time."
As mentioned, we investigated all possible options, but for the reasons outlined above, we were unable to recover any of the payments. At the time, you acknowledged this and thanked us for looking into it. The next correspondence we received from you was this review.
Despite reaching out and highlighting the above directly, you have unfortunately left your review. While we respect your right to share your experience, we hope this explanation provides context and a clearer understanding of the circumstances.
Wishing you all the best.
Harry
4 days around Alpe D Huez and 4 days around Ventoux
I highly recommend Love Velo. Firstly it was the best structured website in terms of simplicity and being able to instantly understand the packages available.They then organise bike hire, car hire and hotels, all of whom were easy to deal with. For the cycling they provide gpx of the main routes and some lesser known rides. always on hand to support with questions on the detail.
June 1, 2025
Unprompted review
Reply from Love Velo
Thank you so much for your fantastic feedback! We’re thrilled you enjoyed your trips around Alpe d’Huez and Ventoux, and that you found our website, routes, and support helpful. It’s great to hear everything, from bike and car hire to hotels, was smooth and easy.
Happy cycling,
Harry
Cycling in Mallorca
Just finished a 7 night cycling trip in Mallorca. LoveVelo did a great job of planning all the airport transfers and hotel accommodations. They also provided recommended cycling routes for our trip. They were very easy to work with. We iterated our trip 3 times during the planning phase until we agreed on the perfect fit. I would definitely recommend LoveVelo for coordinating your next cycling trip!
May 27, 2025
Unprompted review
Reply from Love Velo
Hi Bob
We’re really glad to hear you found us easy to deal with – that’s exactly what we aim for: clear communication, no stress, and everything running smoothly so you can focus on the riding.
And we loved that photo of you on the tandem at Cap de Formentor – such an iconic shot and a great reminder of what makes these trips so special. Thanks again for sharing your experience with us.
We’d be thrilled to welcome you back for the next adventure!
Happy cycling,
Harry
Had my first cycling holiday in…
Had my first cycling holiday in Mallorca and it was a success , can't wait to do more . Lovevelo supplied routes but I was tagging on to another group from the UK so just followed their lead . The hotel , transfers and bikes organised from lovevelo were more than satisfactory .
Im 57, new to cycling and probably not tech savvy; Lovevelo is a young and fresh company probably used to young, fresh and tech savvy customers. A late mail delivery on my side cost me a few extra bucks for another bike . But other than that everything progressed smoothly .
May 13, 2025
Unprompted review
Reply from Love Velo
Hi John
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted you had a great time – and just to say, being new to cycling or not particularly tech-savvy doesn’t matter one bit. What matters is that you got out there, gave it a go, and enjoyed the ride. That’s what it’s all about.
We’d love to welcome you back for more miles and memories whenever you’re ready.
Happy cycling,
Harry
LoveVelo 1 & BikeSul 5
LoveVelo 1 & BikeSul 5
LoveVelo - 1
I'm rating our Algarve Tour in two parts – arranging the tour and delivering.
We arranged the tour through LoveVelo. It was difficult from the moment we picked their tour. First my deposit using a credit card was rejected see photos and I was advised to make a bank transfer. I just can't understand why a company selling to Americans cannot make their credit card system work all the time in America.
We've looked at the routes being key to the success of our tour. Our first note was GPSx ready in two weeks of 250409 see photos. Later LoveVelo said GPXs were out of their control see photos. Our flights to Lisbon were on May 8th, the GPSx came on the 6th see photos. On May 1st I started working on routes starting with the hotels and putting in as much shoreline as I could. I would not take the chance of being in Portugal using a small screen to figure out routes.
BikeSul – 5
BikeSul's van with our bicycles inside picked us up in Faro and drove us to Tavira to start our tour. The driver was the person who prepared our routes. He clearly told me the benefits and shortcomings of our route. We could have avoided lots of traffic by riding inland. Since we wanted to ride along the coast he avoided as much traffic as possible. We're from CT, ride along the shore, and know there's heavy traffic on US1 which cannot always be avoided. There also was heavy traffic in and out of the cities where are hotels were. I did not see any parallel routes would have reduced traffic. Our route was picturesque – ocean, beaches, cliffs, hills, wind turbines, etc.
NOTE referenced photos are available only on Trip Advisor, Google & Yelp
May 12, 2025
Unprompted review
Reply from Love Velo
Hi Pete
Thank you for taking the time to leave your review, and we really appreciate your honest feedback.
We’re genuinely sorry about the delay in receiving the routes – we understand how frustrating that must have been, especially when you're eager to plan the rides. Unfortunately, the hold-up was due to an issue on Biksul’s end, which was outside of our direct control.
That said, we’re really glad to hear the rest of the trip went brilliantly – it's great to know you still enjoyed the riding, the setting, and everything else we had planned for you.
Thanks again for your patience and for riding with us – we hope to welcome you back for an even smoother experience next time.
Happy cycling,
Harry
Just got back from Majorca
Just got back from the Flatlands Tour of Majorca. Had a great time with great routes, the hotels were really great and the bike hire company was great too. They phoned me a couple of weeks before our trip to ask if it was ok to drop our bikes off the evening before our first riding day, we were arriving at lunchtime so it wasn’t a problem.
This was my 4th trip with Love Velo and they have all been great, great organisation, great hotels, great routes and great bikes.
May 6, 2025
Unprompted review
Reply from Love Velo
Hi David,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear you enjoyed the flatlands tour of Mallorca – it’s such a beautiful way to explore the island. Rolling through quiet country roads, charming villages, and coastal stretches without the big climbs lets you soak it all in at your own pace.
We’re glad the experience was just what you were looking for, and we’d love to welcome you back whenever you’re ready for more smooth miles and island sunshine.
Happy cycling,
Harry
Club trip to Mallorca thecontac Velo
From the minute I contacted Love Velo, I was filled with confidence they would deliver a great cycling holiday. My group of 35 club members were of very varied abilities which made it quite complex. Tom and the love velo team could not have been more helpful and patient. Mallorca hotel, bike hire and transfers excellent! A fantastic place to experience iconic climbs and beautiful scenery. Will definitely book with them again. Thank you Love Velo 😎 Linda MDCC
May 12, 2025
Unprompted review
Reply from Love Velo
Hi Linda
Thank you so much for your fantastic 5-star review!
It really means a lot to hear that Tom provided you guys with such confidence and I know the trip went brilliantly. Mid Devon are very welcome back for the next one!
Happy cycling,
Harry
Last minute booking with LoveVelo for a…
Last minute booking with LoveVelo for a 4 day cycling trip to Majorca, booked Monday, flew Friday. LoveVelo were just wonderful in all communications, organisation and personal touch. It genuinely felt like they were on our side in trying to make this the best trip ever. My first cycle holiday but not my last. I am have LoveVelo tabs open to plan the next one. Thank you Georgia and the rest of the team for your help and dedication.
May 2, 2025
Unprompted review
Reply from Love Velo
Thank you for the fantastic 5-star review!
We’re so glad we could help pull everything together for your last-minute trip – and huge credit to Georgia for making it all happen smoothly and stress-free. She’s brilliant at working under pressure and making sure every detail is spot on, even with limited time!
It’s great to hear the trip was a success, and we’d love to welcome you back (with or without the last-minute rush!) for another cycling adventure soon.
Happy cycling,
Harry
Mallorca 312 was a big step
Mallorca 312 was a big step, but made easy by Love Velo. All questions and queries answered quickly. Hosted at an amazing hotel and a seamless journey out and back from the Uk.Thanks, Jim Cotter🙂.
April 24, 2025
Unprompted review
Reply from Love Velo
Hi James
Massive congratulations on taking such a big step with the Mallorca 312!
Tackling a challenge of that scale takes real commitment, and we’re so pleased to have been part of the journey. It’s always inspiring to see someone push their limits, and even more rewarding when we can help make it feel smooth, supported, and genuinely enjoyable along the way.
Happy cycling,
Harry
Love Velo…at Mallorca 312
From start to finish the Love Velo experience, supporting my attendance at Mallorca 312, was exceptional. All communication was timely and clear. A real friendly team. I will be using again.
April 26, 2025
Unprompted review
Reply from Love Velo
Hi Mr. Wilson,
Huge congratulations on conquering the Mallorca 312 – and thank you for the brilliant 5-star review!
It was a real pleasure supporting you through such an iconic event. From start line nerves to that final push across the finish, you absolutely smashed it. We’re glad to hear our support helped make the day run smoothly – that’s exactly what we’re here for.
Here’s to more big rides, big smiles, and hopefully another unforgettable challenge soon. You know where to find us when you're ready for round two!
Happy cycling,
Harry
Mallorca 312 Trip
Just got back from Mallorca with the Love Velo team. Top class around. Everything taken care of, all questions answered and they took a genuine interest in our individual performances. The weekend could not have gone smoother. Will book with them again.
April 26, 2025
Unprompted review
Reply from Love Velo
Hi Jonny
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you had such a great experience at the Mallorca 312 – what an achievement! It’s a truly epic event, and we’re proud to have been part of your journey.
Congrats again on taking on such a legendary ride – and we’d love to be there for the next challenge, whenever you’re ready.
Happy cycling,
Harry
The Love Velo team made everything easy…
The Love Velo team made everything easy from the start. A quick telephone call to establish our requirements so that we knew we were getting exactly what we needed and wanted. From the moment we arrived in Mallorca, the whole holiday went seamlessly. Transfers on time, bikes delivered, and our luggage waiting for us at each new hotel each day. The bikes were great, and my wife’s e-road bike was light and powerful enough that she could cycle with me even on the mighty Cap De Formentor. The hotels were lovely, and nicer than we expected, with great locations by the sea for a swim in the afternoons after the morning’s cycling. Mallorca was an excellent destination - smooth roads, courteous drivers and breathtaking scenery. We would definitely recommend a cycling holiday in Mallorca with Love Velo. In fact we were so impressed that we have booked another trip with them to Lanzarote!
April 6, 2025
Unprompted review
Reply from Love Velo
Hi Phil
Thanks so much for the amazing 5-star review – and even more for rebooking with us!
We’re so pleased to hear you had such a great trip in Mallorca. It’s always a highlight for us when someone enjoys their experience enough to jump straight into planning the next one – and Lanzarote is a fantastic follow-up! Totally different vibe, but just as epic when it comes to scenery, climbs, and rewarding rides.
Hope you're looking forward to Lanzarote.
Happy cycling,
Harry
Hassle free cycling
Second holiday to Girona with Love Velo. Very easy to get here by train from Barcelona airport. Hotel Carlemany a great venue, 5 minute walk from station, 5 minute walk from city centre. Breakfasts were excellent, meaning lunch could be a small snack despite racking up the miles. Secure bike storage and a good selection of tools. Hire bikes were in great condition, pick-up and drop-off a breeze.
As it was a second visit, getting in and out of Girona into the countryside felt much easier this time, as we'd worked out the best ways. Variety of routes available is amazing.
We'll be back again next year.
April 1, 2025
Unprompted review
Reply from Love Velo
Hi Allan
We’re thrilled to hear your Girona trip felt like a true hassle-free adventure. That’s exactly what we aim for – smooth planning, seamless support, and all the logistics handled so you can just focus on riding and soaking up everything Girona has to offer.
Looking forward to helping you plan the next adventure!
Happy cycling,
Harry
Great value for money and excellent service
This was our second trip with Love Velo - this time road cycling in Calpe. Love Velo took care of transfers, bike hire, hotel bookings and GPS routes. Everything was really well-organised and the Solymar Gran Hotel in Calpe is lovely. The buffet breakfast in particular is amazing - just what you need for a long day on the bike! Calpe itself is quite touristy but you're really close to some stunning areas nearby and we were impressed with the 4 Love Velo routes we used. Would thoroughly recommend using Love Velo and a big thank you to Rapha, who provided great service throughout the process. Just need to decide on our next location!!
March 27, 2025
Unprompted review
Reply from Love Velo
Hi Alan
We’re really glad to hear you felt the trip offered great value for money. Delivering an exceptional experience without cutting corners is something we take pride in – from the quality of the routes and support, to the accommodation and all the small details that make a big difference.
It’s fantastic to know that everything lived up to expectations (and hopefully even beyond!). Thanks again for choosing to ride with us – we’d love to welcome you back for another great-value adventure soon.
Happy cycling,
Harry
Excellent service and great value for money
I've used Love Velo services two times for cycling holidays in Calpe and on Mallorca. Both times all went absolutely brilliantly in all means.
Special emphasize to quick and positive responses from Love Velo team onto any of my questions - customer support is great.
Both times I've used rented bike and both times the bikes were pre-adjusted for me excellently and were in perfect technical condition - couldn't ask for anything more.
March 11, 2025
Unprompted review
Reply from Love Velo
Hi Sergei
Thank you for your fantastic 5-star review!
We’re so pleased to hear that our customer support stood out to you. Behind every great ride is a team that truly cares, and we always aim to be responsive, helpful, and ready to sort out the details – big or small – so you can focus on enjoying the ride.
Happy cycling,
Harry
Excellent service, adaptable to suit your own ideas
Excellent service. I'm not a team or a road-racing cyclist, just a slow but fit cycle tourist the wrong side of 50! They put together hotels in Port Pollenca and Port Soller in Mallorca, with a flat bar bike with pannier rack . It enabled me to explore a lot of the island, and ride the Sa Callobra Pass, and the old Palma - Soller Pass in my own time, taking my own panniers and moving between the two locations. Every afternoon a beach, followed by hotel pool and gourmet dining. Airport transfers were perfect. Where next?
April 1, 2025
Unprompted review
Reply from Love Velo
Hi Richard
We know that no two cyclists (or trips!) are the same, so it’s great to hear our adaptability made a difference for you. Whether it’s changing routes, adjusting pace, or simply being flexible with plans, we’re always happy to tailor things so you get the most out of your time with us.
Where next indeed!?!
Happy cycling,
Harry
I can't fault it. I'd definitely go again
I booked a week's training camp in Tenerife through Love Velo.
The whole booking process and the trip were very smooth and great value. The hotels were great, as were the food and drinks.
The group rides routes were stunning, well-organised and well-supported, with food/drink mechanical assistance all the way round on all rides.
Note: you have to like climbing to ride in Tenerife!
Upon returning to the UK, I really miss the state of the roads in Tenerife, the long climbs and sweeping descents and, try as I might, I can't think of a way to improve the week. I'd happily go again.
March 15, 2025
Unprompted review
Reply from Love Velo
Hi Gary,
Huge thanks for the fantastic 5-star review – and great work on smashing your training camp!
Whether it was the tough climbs, weather, or well-earned post-ride meals, we hope it all hit the right balance.
We’d love to see you back again for another round when you're ready to book again.
Happy cycling,
Harry
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