I asked for advice before purchasing and helped gave great insight into how I should set up. Ordered and arrived within a couple of days. Installation was super easy and they look absolutely amazing!... See more
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See what reviewers are saying
We love our new white 20m outdoor lights! One look at them tells you they are superior quality to the cheaper options because the wire is double thickness and the LED lights are larger and brighter. T... See more
Knowing that the lights are such great quality made the experience so good. I can't stand buying products that I know will pretty soon end up in landfill. The prices are great considering the beautifu... See more
I stumbled upon Love Your Lights on a last-minute hunt for a good quality lighting intended for a family event. Not only did the correspondence answered all my queries on point but more importantly, I... See more
Company details
Written by the company
Love Your Lights sells decorative indoor and outdoor lighting to transform your home, garden or commercial space. We make lighting easy! Our products are beautiful, versatile and transformational. Guaranteed to add a warm, ambient glow to any atmosphere.
Contact info
Not Impressed
We purchased a range of lights including Christmas lighting and fairy lights for close to $200. The USB star fairy lights were defective since the very beginning and some bulbs were not working. My husband phoned to inquire about a replacement or a refund. They refused to reimburse or exchange the defective product and gave us a free shipping option for our next order. We were advised not to wrap this model of fairy lights as they are delicate, and they should be kept in jars, which we did following their recommendation. They have now caught fire. This is really unsafe and I was lucky to be around when this happened. If it had been kept in a bedroom for instance, we may have had a fire. I am not impressed by their customer service. From a customer perspective, not getting a refund or a replacement for a faulty product is nonsense. Furthermore, now that they have caught fire, I have concerns with their policy as this appears irresponsible. As much as I like fairy lights, that is not worth the risks. We now have multiple sets of lights we are reluctant to use. Not impressed.
November 19, 2024
Unprompted review
Reply from Love Your Lights
Hi Esther, we are very concerned to hear about your experience. We have no record of you as a customer and have no record of having any direct contact from you. Clearly your experience is extremely serious and surprised that this is the first we have heard about it. We do not have your contact details, so please contact us immediately at sales@loveyourlights.co.nz
Good quality lights
The lights are great and work as described. They arrived quickly and were well packaged. They look great on my back deck!
November 26, 2023
Quick delivery and items exactly as…
Quick delivery and items exactly as expected, thanks!
June 30, 2024
Love my fairy lights easy ordering and…
Love my fairy lights easy ordering and very quick delivery awesome
June 30, 2024
This company was wonderful to deal with…
This company was wonderful to deal with when I had an issue. They did everything possible to rectify the problem, even sending me replacement lights before I had returned the original. I can't recommend them enough and I love their lights.
June 19, 2024
Very good experience
Accidentally sent me the wrong product but were very nice and helpful quickly sending me the correct one ASAP
May 29, 2024
Just so easy
Just so easy. We will be purchasing more sets probably fairy lights this time.
May 29, 2024
Spectacular product
Spectacular product, simple install, great price, brilliant quality, couldn’t rate more highly!
April 1, 2024
Unprompted review
The quality of the lights was more than…
The quality of the lights was more than we expected. They were so easy to put together, packaged extremely well and were bright enough that no other lighting was needed for our function.
June 1, 2024
Great quality and service
Fast delivery with a personalised thank you card. No hassle at all and my bedroom has never looked prettier :)
April 17, 2024
Enhancement is an understatement
I asked for advice before purchasing and helped gave great insight into how I should set up. Ordered and arrived within a couple of days.
Installation was super easy and they look absolutely amazing!! It really brings out outdoor living space to an entirely new level.
April 7, 2024
I loved how it changed the visual…
I loved how it changed the visual impression of our house by brightening the appearance from yellow rope lights to white lighting. Not impressed that you void the warranty when wired directly. Makes no sense
April 10, 2024
Brilliant Company to Deal With
Brilliant product, awesome company to deal with, everything was made easy to follow.
November 10, 2023
Unprompted review
Easy to contact and fast delivery.
April 10, 2024
Great customer service 😊
I was so pleased that my solar jar lid was replaced so quickly. A replacement arrived so quickly and I couldn’t be happier.
April 3, 2024
Products arrived in great time
Products arrived in great time, well packed and as described, very happy!
April 4, 2024
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