Love Your Lights  Reviews 410

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I asked for advice before purchasing and helped gave great insight into how I should set up. Ordered and arrived within a couple of days. Installation was super easy and they look absolutely amazing!... See more

Rated 5 out of 5 stars

We love our new white 20m outdoor lights! One look at them tells you they are superior quality to the cheaper options because the wire is double thickness and the LED lights are larger and brighter. T... See more

Rated 5 out of 5 stars

Knowing that the lights are such great quality made the experience so good. I can't stand buying products that I know will pretty soon end up in landfill. The prices are great considering the beautifu... See more

Rated 5 out of 5 stars

I stumbled upon Love Your Lights on a last-minute hunt for a good quality lighting intended for a family event. Not only did the correspondence answered all my queries on point but more importantly, I... See more

Company details

  1. Lighting Store
  2. Decoration and Interior Design Store

Written by the company

Love Your Lights sells decorative indoor and outdoor lighting to transform your home, garden or commercial space. We make lighting easy! Our products are beautiful, versatile and transformational. Guaranteed to add a warm, ambient glow to any atmosphere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

410 reviews

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Rated 5 out of 5 stars

love our lights

Easy to view and choose web site. The festoon lights are well built and sturdy. Prompt efficient service and delivery. As per there name I love there lights.

March 17, 2024
Rated 5 out of 5 stars

Happy customer

Communication was easy and delivery prompt. I'm impressed so far with the quality and hope that being an NZ based company, I will get help if there are any issues. Wish colour changing lights had been an option but otherwise very happy.

March 17, 2024
Rated 5 out of 5 stars

Love your light replaced goods when we…

Love your light replaced goods when we had a problem and advised me I had ordered the wrong product by checking what I’d previously purchased. I think this is amazing service going above and beyond thanks

January 25, 2024
Rated 5 out of 5 stars

Amazing quality! "Love Your Lights" really do live up to their name

I am so impressed... by the quality of the lamp holders, the bulbs, the cables, the connectors... right through to the ease of ordering, and prompt delivery.

The plastic bulbs give me peace of mind for the outdoors, as does the IP65 waterproof rating – which is superior to all of their competitors lights.

I purchased two sets of festoon lights to make up 20m, along with a dimmer unit, and some 5m extension cables (what a great idea these are for a tidy installation).

The lights are plenty bright and they look amazing!

I had initially purchased some cheaper festoon lights from Bunnings, which (after installing them and waiting for dark) were disappointingly dim – what a waste of money and time. You get what you pay for... so learn from my mistake, and spend a wee bit more to get the absolute best! I've since researched all available options.

"Love Your Lights" really do live up to their name, as that is exactly how I feel about these lights. I haven't been this excited about some home electrical components... since forever!

March 4, 2024
Rated 5 out of 5 stars

A sparkling special studio

Easy to order and great product.
My order of fairy lights is just fabulous. They are up in my studio and I’m thrilled with them. They’ve made the room a special place to be in.
They were easy to order. The product matched the description and photos.
Relatively quick delivery.

January 14, 2024
Rated 5 out of 5 stars

We love our new white 20m outdoor…

We love our new white 20m outdoor lights! One look at them tells you they are superior quality to the cheaper options because the wire is double thickness and the LED lights are larger and brighter. They were accurately described on your website and arrived in a timely manner. Thanks so much!

January 11, 2024
Rated 1 out of 5 stars

No refund, no replacement, on faulty lights

Lights were faulty, yes we did open to replace the battery, but the wire was not connected. I was honset in admitting we opened the box, even though I could have just sent back with no reason. Also there is the ability to change the battery in 12 montsh if required. No replacement from Love your lights just a discount on the next purchase. Not good enough, under consumer law this would not be acceptable, just $ not enough to warrant this action

January 16, 2024
Love Your Lights  logo

Reply from Love Your Lights

Thanks, Rachel for reviewing our company once again and taking the time to provide your feedback. As per our response to your 1-star Google Review, we do not replace an item because a customer has decided to dismantle the product themselves, take photos, and then say the wire was broken and the product is faulty. This was then followed up by an ultimatum of replace or I'll leave a negative review comment.

We have a company policy to follow if a customer believes a product has arrived faulty. If you could not find this on our website, you were welcome to contact us via phone, email, or live chat. In the first instance, we would have worked with you to troubleshoot and get them working. During this process, we would never have asked you to remove the cover or replace the battery. If our initial tips did not work, we would've requested a return of the lights so we could review them. If we had found a manufacturing defect, we would have replaced the lights at our cost.

As a gesture of goodwill, we offered a heavily discounted price should you have wished to replace the item. However, you declined and told us you were purchasing from Bunnings. It's a shame you didn't contact us before trying to diagnose the issue yourself as I'm confident we could've amicably resolved this. Thanks, Louise

Rated 5 out of 5 stars

Best lights in NZ

Knowing that the lights are such great quality made the experience so good. I can't stand buying products that I know will pretty soon end up in landfill. The prices are great considering the beautiful quality. All the lights I've bought have surpassed my exceptions - I've bought solar lights, seed lights, fairy lights, and festoon lights.

January 7, 2024

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