Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
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Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
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The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
Company replied
Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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chance my rescue dog is a lot calmer…
chance my rescue dog is a lot calmer since taking the treats
April 23, 2022
Excellent all round
Excellent service and my pup loves these products.
The staff are very helpful and friendly too.
April 5, 2022
Lovely company
Even though my dog didn’t like the treats, they are still a lovely company to deal with and so very helpful
April 3, 2022
Reply from Lovimals
Hi Lyn,
Thanks for the great feedback! Sorry to hear that your dog didn't like the treats. I'll let the team know and maybe we can come up with something to make sure all dogs like our treats. Have an amazing day and take care!
Cheers,
The Lovimals Team
Expensive and small portions- Not worth it
For the price this is not value for money at all. It was well packaged and sent well in time but Id rather not have to pay so much for nice packaging and instead pay for better portions. There are other similar products on the market which are cheaper and provide the same quality. Will not recommend
March 26, 2022
Reply from Lovimals
Hi Radhika,
Thank you for your honest feedback.
So sorry you had a not-so-good experience with us. Please know that we are working on improving our products.
We hope to serve you again.
Sincerely,
The Lovimals Team
I had to cancel my order which had been…
I had to cancel my order which had been delivered. Lovimals refunded the cost of the product as soon as I had returned it.
March 24, 2022
Reply from Lovimals
Hi Jill,
Thank you for the review.
We're glad our team sorted out your concern right away. Please feel free to message us anytime if you have any questions.
Have a wonderful day!
Cheers,
The Lovimals Team
The product is good quality and seems…
The product is good quality and seems to affect the dogs moods but it’s far far too expensive to continue regularly buying them for three dogs.
March 20, 2022
Reply from Lovimals
Hi David,
Glad to hear that our chews are effective but I understand if you feel that it's quite expensive. I'll let our team know about your feedback and hopefully, we come up with something that will be make you happy. Thanks and have a great day!
Cheers,
The Lovimals Team
Nice tasting
Ruby is fussy but eat these straight away only been on them 2 weeks so too early to day if they work. Yet
March 12, 2022
Reply from Lovimals
Hi Zena,
Wow! Thanks for the honest review! We're so glad Ruby loves the treats! We can't wait to see the results, too! Have a great day!
Cheers,
The Lovimals Team
I have tried numerous times to email…
I have tried numerous times to email Lovimals to cancel my subscriptions and had no reply. If I don't hear from them in the next 48hours I will be instructing my bank to block any payments. I would not use them again.
March 5, 2022
Reply from Lovimals
Hi Frances,
So sorry you were still charged even after you cancelled the subscription but I checked your record and I don't see any charges after ou cancelled the subscription on the 20th of February. I already asked the team to get in touch to further shed light on the issue and do the best we can to sort things out. Hope to hear from you soon and have an amazing day!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Fiona,
That is amazing to hear. Thanks for leaving us a review and hope to hear from you again soon. Take care!
Cheers,
The Lovimals Team
They are overpriced for basic nutrient…
They are overpriced for basic nutrient treats and although me having cancelled the subscription still charged me.
February 27, 2022
Reply from Lovimals
Hi Jake,
So sorry you were still charged even after you cancelled the subscription but I checked your record and I don't see any charges after ou cancelled the subscription on the 20th of February. I already asked the team to get in touch to further shed light on the issue and do the best we can to sort things out. Hope to hear from you soon and have an amazing day!
Cheers,
The Lovimals Team
Fast delivery and great service
February 20, 2022
Reply from Lovimals
Hi Trace,
Thank you for the feedback!
We're so happy to hear that you're satisfied with your order! We always aim to please. Looking forward to having you back!
Cheers,
The Lovimals Team
Seems to be helping.
February 20, 2022
Reply from Lovimals
Hi Paul,
Awesome! Thank you for leaving a review. We're glad that our treats are helping!
Hope to hear from you again soon!
Cheers,
The Lovimals Team
Love this product work well and does…
Love this product work well and does what it says
February 9, 2022
Reply from Lovimals
Hi Margaret,
Thank you for your honest review.
So happy that your pet love our treats.
Hope to hear from you again soon!
Cheers,
The Lovimals Team
Very pleased with order it do what it…
Very pleased with order it do what it says will get again
January 20, 2022
Reply from Lovimals
Hi Margaret,
Thanks for the wonderful feedback. So glad you liked how your order turned out. We can't wait to have you back again! Stay safe and have a great day!
Sincerely,
The Lovimals Team
Dreadful customer relations
Dreadful customer relations. Setup a recurring payment. Cant get into account to cancel. Wont reply to emails or messages on facebook
Got reply via this review. Very apologetic
Thank you
January 19, 2022
Reply from Lovimals
Hi Andrew,
So sorry to hear about your negative experience. We never meant to cause you any inconvenience. We couldn't find any messages from you so one of our representatives has reached out to you instead to get this matter resolved.
Again, so sorry for all this.
Sincerely,
The Lovimals Team
Impossible to unsubscribe from emails
It is impossible to unsubscribe from their marketing emails. The links in emails are always broken, I have emailed customer services to get them to unsubscribe me but still receive them
January 18, 2022
Unprompted review
Reply from Lovimals
Hi Ed,
So sorry to hear that you are still receiving marketing emails from us. This has been escalated so you would no longer receive email promotions from our website. Our sincerest apologies for the inconvenience. Stay safe!
Cheers,
The Lovimals Team
I really liked the end product
I really liked the end product, and it smelled great. The only thing is that I overlooked from where it came from, and I received it late for the event I needed it for.
January 17, 2022
Unprompted review
Reply from Lovimals
Hi,
Thank you so much for the great feedback! We're happy to hear that you liked our product! So sorry if the delivery took longer though. Do know that your patience means a lot to us so thank you! Hope to have you back again soon!
Cheers,
The Lovimals Team
Amazing socks!
I received my product so quickly (in less than one week)! It was super cute and turned out wonderful. It was the perfect gift for my friend who loves her dog!
January 13, 2022
Unprompted review
Reply from Lovimals
Hi Suzanne,
Thanks for the wonderful feedback. We're so glad you received it in less than a week and that you liked how everything turned out. Can't wait for your friend to finally see it too! Take care and have a great day!
Cheers,
The Lovimals Team
great service
great service. prompt delivery. My GF loved the gift of her dog on the mug
January 10, 2022
Unprompted review
Reply from Lovimals
Hi Simon,
Wow! Thank you for the awesome feedback! We're so glad you and your partner loved the order! This surely makes our day! Hope to have you back again!
Have a great day!
Cheers,
The Lovimals Team
The mug came out beautifully
The mug came out beautifully and it was shipped in the expected time estimate. I am really happy with this purchase!
January 5, 2022
Reply from Lovimals
Hi Valerie,
Thank you for taking the time to leave us such a wonderful review! We’re happy to hear that you loved doing business with us. Thank you again for your feedback, and we look forward to seeing you again!
Cheers,
The Lovimals Team
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