Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
Company replied
The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
Company replied
Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quick!
Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there!
She suffers from separation anxiety so we were thrilled to find out about the “chill” supplement! We think it’s exactly what will be what we need!
January 5, 2022
Reply from Lovimals
Hi Toby,
Thank you for the wonderful review! We're so glad you and your little friend loved the treats! We look forward to hearing more soon! Have a great day!
Cheers,
The Lovimals Team
Excellent service delivery was quite…great service
Excellent service delivery was quite quick considering it’s been Xmas
The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely presented packaging
January 4, 2022
Reply from Lovimals
Hi Barbara,
Thanks for sharing your feedback with us. We really appreciate it!
Rest assured that the rest of the team will be notified about your thoughts on the packaging. Take care and have a great day!
Sincerely,
The Lovimals Team
Not happy
Print was awesome! The material is ok but it is the first day of use and they opened in two points of the folded lines!
January 3, 2022
Reply from Lovimals
Hi Ioannis,
Thanks for your review. Your feedback helps us do better. We sent you an email so we can look into this issue and hope to resolve it promptly and accurately.
Sincerely,
The Lovimals Team
Custom socks are unwearable
I got these socks made for my dad for Christmas, they look great and he was so excited but when he went to actually wear the socks they are way wayyyy too small. My mom who wears a size 7 shoe tried them on and they are also way too small for her. The listing said up to size 11 men's, this is a straight up lie. Only giving 2 stars because they do look nice, but they are unwearable.
December 30, 2021
Reply from Lovimals
Hi Emma,
So sorry to hear that the socks are way too small for your dad. We do offer them in one size fits all up to US Men's 11. One of our customer service representatives reached out to you so we can sort this out. Our sincerest apologies for the inconvenience.
Looking forward to hearing from you.
Sincerely,
The Lovimals Team
Fast easy service
Fast easy service. I ordered the pillow. Love the pattern - it is not the softest but my daughter loves it.
December 29, 2021
Unprompted review
Reply from Lovimals
Hi,
Thank you for the great review! We're so glad you and your daughter loved the pillow! We can't wait to have you back again.
Happy Holidays to you and your family!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi,
Thank you for the feedback! We're glad that you're pleased with your order.
We are truly grateful for your business and we look forward to having you back!
Happy holidays!
Sincerely,
The Lovimals Team
Dog Photo Socks
Socks were easy to order and arrived very quickly for a custom design. They turned out FAR better than expected!!! The photo printed on the socks way surpassed my expectations. They are a gift so I can’t comment on how they will wear, but I know the initial look will bring great joy.
December 24, 2021
Unprompted review
Reply from Lovimals
Hi Frank,
Thank you for sharing a review.
So glad our socks exceeds your expectations. We are sure the person you gift it to will love it, too!
Happy Holidays to you and your family!
Cheers,
The Lovimals Team
Love them each time!
I have ordered Lovimal socks on three separate occasions for gifts and they have never disappointed. Such great quality and prefecture designed with my submitted photos! Highly recommend!
December 24, 2021
Unprompted review
Reply from Lovimals
Hi Caroline,
Thank you for being one of our loyal customers.
We appreciate your time in sharing a review.
Merry Christmas to you and your family!
Cheers,
The Lovimals Team
Easy to navigate website
Easy to navigate website, and product was delivered exactly when it said it would. I’m very pleased with the product and I know the recipient will love it!
December 22, 2021
Unprompted review
Reply from Lovimals
Hello Kristi,
Thank you for sharing your experience.
We are pleased to know that you are happy with our product and website. Have an amazing Holiday!
Cheers,
The Lovimals Team
Loved the socks- they are a gift for my…
Loved the socks- they are a gift for my sister. She loves her dog- so she will love these!
Thank you for making a unique gift so easy to order!
December 22, 2021
Unprompted review
Reply from Lovimals
Hi Lisa,
We are so pleased to know that you and your sister loved the socks! Thank you for such a fantastic review. All of us at Lovimals are truly grateful for having you. Happy holidays!
Cheers,
The Lovimals Team
They were quick to respond to questions…
They were quick to respond to questions and delivery was sent out super fast!
December 22, 2021
Unprompted review
Reply from Lovimals
Hi Shayla,
Thank you so much for the thoughtful review! We pride ourselves on timely communication, professionalism and quality service! Thank you for choosing us and we'd be more than happy to have you back again! Happy holidays!
Cheers,
The Lovimals Team
I still have not received any tracking…
I still have not received any tracking information on my order. I placed my order 20 days ago. Tried to cancel 3 days, 1 business day after placing my order and they wouldn’t allow me. Their correspondence with me has been good, they at least write me back I guess. But no information. I understand they are custom gifts and they take time, but please let you customers know a drop date of when their order will definitely not make it by Christmas. Also, I’ve received this email to review my experience twice with no product in hand. Think that’s rather odd.
December 22, 2021
Reply from Lovimals
Hi Jami,
So sorry to keep you waiting for your order. I know how important orders are especially this time of the year due to the holiday season. I already asked the team to contact you so we can check your order. Hope you give us a chance to make it up to you and come up with a solution that will make you happy. Have a merry Christmas!
Sincerely,
The Lovimals Team
Loved the socks
Really good quality in the printing of the dog’s face on the socks, and the socks themselves are very soft. I bought the socks as a present and I am sure they will love them! Would buy here again.
December 22, 2021
Reply from Lovimals
Hi Laura,
Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved the socks. Thank you again for your feedback, and we look forward to seeing you again!
Cheers,
The Lovimals Team
I love these socks
I love these socks. They were delivered pretty quick too. I'd order from them again.
December 22, 2021
Unprompted review
Reply from Lovimals
Hi Shelley,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Cheers,
The Lovimals Team
This was a repeat order
This was a repeat order! Was very sad that that she wore out the socks after years of wear. Really easy to reorder! Thanks for creating lasting memories!
December 21, 2021
Reply from Lovimals
Hi Gregorio,
Thanks for your kind words! Having you back really means a lot to us and we really appreciate you taking the time to share your experience.
We wish you and your family happy holidays!
Cheers,
The Lovimals Team
Excellent products- love pillows
December 21, 2021
Reply from Lovimals
Hi Carolyn,
Thank you for the wonderful review! We're so glad you liked the pillows. Happy Holidays to you and your family!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Masso,
Thank you for your feedback. We take customer satisfaction seriously and would like to apologize for the frustration you've experienced. Unfortunately, I can't seem to find any email from you. No worries though, I've already asked one of our customer service representatives to reach out.
Sincerely,
The Lovimals Team
Purchased two pairs for Christmas gifts…
Purchased two pairs for Christmas gifts and LOVE them! I made a mistake with submitting the the correct picture. Customer service was on point to make sure I received them before Christmas.
December 18, 2021
Reply from Lovimals
Hi Sara,
Thanks for the wonderful review! We're so glad you loved how everything turned out. We look forward to having you back again!
Stay safe! Have a great day!
Cheers,
The Lovimals Team
Never received my order
My order was placed Nov 26. I’ve reached out twice asking for updates because I have still not received it. I keep being told they will check and get back to me and I have still not received any updates on the status of my order or my order
December 17, 2021
Reply from Lovimals
Hello Natalie,
So sorry to keep you waiting for your order.
Our team is looking into this already and I am currently waiting for further updates. It is taking a while for us to receive a response from our dispatch team but rest assured that we are prioritizing your order. Our CS team will keep you updated once information is available.
Thank you for your patience and understanding.
Sincerely,
The Lovimals Team
These mugs are a game changer for pet lovers and the holidays!
The mugs turned out fantastic! Just like the one we ordered last year! Have been recommending Lovimals to everyone!
December 16, 2021
Unprompted review
Reply from Lovimals
Hi Steve,
Thanks for the wonderful feedback! So glad you loved the mugs and that you didn't forget about us. See you again soon! Have a great day!
Cheers,
The Lovimals Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.