Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
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Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
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The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
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Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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It has been 2 days since i sent emails
It has been 2 days since i sent emails, i have received a reply here but not to my emails, please reply asap
September 13, 2021
Unprompted review
Reply from Lovimals
Hi Sally,
Please accept our sincere apologies for all the trouble. Unfortunately, we can't find any email from you. But don't worry, we are already looking into your concern and will reach out to your email address for updates.
Sincerely,
The Lovimals Team
You sent the wrong item
You sent the wrong item. Socks instead of cup. I have emailed with a copy of the order confirmation with the cup and no one has responded.
September 12, 2021
Reply from Lovimals
Hi Venus,
Thanks for taking the time and letting us know what happened.
I apologize for this mishap. We'll be sure to look into this as we have strict quality procedures. I'm so sorry that you had to have a bad experience with us.
I sincerely hope we can still make this right for you. One of our representatives will reach out to you so we can get this matter taken care of right away.
The Lovimals Team
This was my first order with Lovimals
This was my first order with Lovimals. Four pair of socks and I couldn't be more delighted with all of them. The images are amazing and so is the silky quality. Thank you so much and now I will order four more of them. A fabulous personal gift.
August 24, 2021
Reply from Lovimals
Hello Marie,
Thanks for leaving this review! Happy to know that you loved the socks. We have a lot of exciting items in our store. Please feel free to check them out.
Your friends and family will surely love them.
Have a great day!
Cheers,
The Lovimals Team
Absolute Perfection x
August 14, 2021
Reply from Lovimals
Hello Tracy,
Thank you for sharing your experience with us!
We are so glad you are happy with your purchase.
Hope you'll shop with us again soon.
Have a great day!
Cheers,
The Lovimals Team
Reply from Lovimals
Hello PS,
Thank you so much for your awesome review!
It's nice to know that you received the cat socks on time and that you love it.
We can't wait to welcome you back soon!
Cheers,
The Lovimals Team
Everything is perfect
July 19, 2021
Reply from Lovimals
Hello Konstantinos,
It is great to hear from you. We are so happy that everything went well with your order. Hope you'll order again soon!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Raymond,
Thank you for the wonderful review.
Hope to hear from you again soon! Enjoy!
Cheers,
The Lovimals Team
These custom car air fresheners turned…
These custom car air fresheners turned out amazing! Would highly recommend
June 21, 2021
Reply from Lovimals
Hi Wade,
Thank you very much for the 5-star review!
We are happy to know that you are satisfied with your custom air freshener. We look forward to receiving your next order.
Have a wonderful day!
Cheers,
The Lovimals Team
I've ordered so many pairs of these…
I've ordered so many pairs of these socks for gifts and they are always loved! Each time I've had a good experience with the entire process of purchasing, shipping and receiving the final product.
June 16, 2021
Unprompted review
Reply from Lovimals
Hi there,
Thank you so much for leaving an amazing feedback! We are so happy to know that you've had such amazing experience with all your purchases with us! Can't wait to welcome you again as our customer!
Cheers,
The Lovimals Team
Lovimal’s customer service was great
Lovimal’s customer service was great! I wanted to check up on the order since I hadn’t seen any updates in my Shop app that tracks shipping and whatnot, so I emailed their customer service email asking about an update and I got a quick response helping me track my order! The order also arrived really quickly and I am really happy with the service.
June 12, 2021
Reply from Lovimals
Hi Emma,
Thank you for the wonderful feedback. We're so glad to know that your order arrived earlier than expected. We hope to hear from you again soon.
Stay safe!
Cheers,
The Lovimals Team
Loved the air freshener with our pups…
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer due to Covid but honestly we order A LOT of online items and at this point all other deliveries have come either on time or earlier than expected. We will try ordering from this company again and if shipping is better next time, then we will most likely keep ordering again because we do love how the air fresheners came out.
June 12, 2021
Reply from Lovimals
Hi Heather,
Thank you for your feedback. We're so glad you liked the final outcome.
So sorry that it took a while for your parcel to be delivered. Rest assured that the rest of the team will be notified about this. Thank you for your patience. Hoping to hear from you again.
We truly appreciate you! Take care!
Cheers,
The Lovimals Team
Lovimals is consistently excellent
I’ve now placed three orders with Lovimals and all products have been high quality and received promptly.
June 9, 2021
Reply from Lovimals
Hi Mark,
Thank you so much for the great review! We're all glad that you like our products. We greatly appreciate you taking the time and letting us know. We sure hope to have you back again! Have a great day!
Cheers,
The Lovimals Team
Replaced lost package
Replaced lost package
While the Post Office marked the package as 'delivered' - it was not delivered. When I reached out to customer support, they were able to ship me a replacement after just 2 emails and less than an hour! While I haven't yet seen the product, their customer support alone has blown me away.
May 28, 2021
Unprompted review
Reply from Lovimals
Hi Mary,
Thank you for the wonderful review. Our team is happy to know that you're satisfied with our service. We can't wait for you to finally receive your order. Hoping to hear from you again! Have an awesome day!
Cheers,
The Lovimals Team
Fast shipping and product that arrived…
Fast shipping and product that arrived was good quality. Would recommend.
Ordered the pet face cushion. super cute
May 25, 2021
Reply from Lovimals
Hi Adam,
Thanks for the great review! We truly appreciate you for taking the time and letting us know. We can't wait to hear from you again! Have a great day!
Cheers,
The Lovimals Team
Update -Placed my order on 4/29 got an email…
Update- Although it took longer to get my order than anticipated, I did get it after making a complaint and it was done well.
Original- Placed my order on 4/29 got an email saying it shipped on 4/30. The tracking number provided isn’t valid and the shipment still hasn’t arrived 5/24. I can’t get an update on the status of my order. In case lovimals sees these- looking for order LOV660412
May 25, 2021
Unprompted review
Reply from Lovimals
Hi Crystal,
So sorry to hear that you haven't received your order yet.
Looking at the tracking update, it seems like the parcel got lost while in transit. Because of this, our team processed a reprint for you and it should ship out soon.
Once a new tracking number is available, we'll notify you immediately.
Again, so sorry for the inconvenience.
Cheers,
The Lovimals Team
Pet Face cushion was awesome
Pet Face cushion was awesome, just waiting to receive shipping info for the pet blanket now...
May 14, 2021
Reply from Lovimals
Hi Neal,
Thank you for the awesome feedback.
So glad that you liked how the pet face cushion turned out.
We can't wait for you to receive the blanket as well. Our customer service team will be reaching out to you as soon as we have further updates.
Have a great day!
Cheers,
The Lovimals Team
I bought these as a birthday gift for my girlfriend
I bought these as a birthday gift for my girlfriend who loves fun socks and is obsessed with her cats. She is going to freak out when she sees these, they are so well made and look amazing. Seriously best gift ever!
May 2, 2021
Unprompted review
Reply from Lovimals
Hi Megan,
Thanks so much for purchasing our socks! We're truly glad to hear the great feedback. Your girlfriend will surely love it too!
We look forward to having you back again! Have a great day!
Cheers,
The Lovimals Team
The blanket is amazing
The blanket is amazing! I got it as a gift for my mom this Mother’s Day and it is better than I expected! Super fast shipping and delivery as well!! Highly recommend!
May 1, 2021
Unprompted review
Reply from Lovimals
Hello Samantha,
That is so lovely to hear! Glad it arrived quickly and that it exceeded your expectations! Hope your mom loves it too! We can't wait to welcome you again as our customer soon!
Cheers,
The Lovimals Team
Great gift for mom
I got these for my mom for mother's day. They showed up super quickly and look great. She loves them!
April 26, 2021
Unprompted review
Reply from Lovimals
Hello Jackie,
Thank you for sharing your experience with us.
So glad that your mom loves it and the package arrived quickly! Come visit us soon.
Have a wonderful day!
Cheers,
The Lovimals Team
Small and thin, but cute…
The socks were smaller than I imagined and kind of thin, but super cute!
April 25, 2021
Unprompted review
Reply from Lovimals
Hello Shay,
Thanks for leaving a review and sorry to hear that you weren't happy with the size and thickness of the socks. I tried checking but can't seem to find your order with us. Would you mind sending us an email at hello@lovimals.com so we can check this further? I'd be happy to hear from you.
Sincerely,
The Lovimals Team
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