Lowell Group Reviews 349

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with online forms and discrepancies in billing. Customers also frequently encountered difficulties contacting the company, with some finding it impossible to speak to a person or get their inquiries addressed. Reviewers consistently expressed concerns about staff conduct and found them unhelpful, often requesting personal details. There were strong concerns about the company's approach to debt collection, particularly regarding disputed or incorrect claims, leading to issues with the frequency and nature of communications.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting being chased for old, statute-barred, or... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report persistent and unwanted contact,... See more

Claim

Customers had negative experiences with claim. Many reviewers report being pursued for debts they do not owe,... See more

Staff

Users describe negative interactions with staff. Many reviewers report being harassed and bullied, with some... See more

Customer service

Consumers find customer service to be negative. Many reviewers report being harassed and bullied, with some... See more

Based on these reviews

Rated 1 out of 5 stars

These people are debt collectors who take on mostly fraudulent debt from dodgy car parks. They usually have connections to the car park companies via a director, or linked addresses. They get hold... See more

Company replied

Rated 1 out of 5 stars

Harassment for money from a former property, which the energy supplier dont exist no more (SSE) 😂😂 Absolute muppets. Wont be paying so so dont bother messaging to say contact you,cause it... See more

Company replied

Rated 1 out of 5 stars

we have sent letters starting that the so called debt is not ours we wrote letters we sent emails but they still send letters we explained to them over phone that some one had taken.out.these so calle... See more

Company replied

Rated 1 out of 5 stars

They are bully and do their best to obtain monies by threats. Do not listen to their excuses. They use every possible lies to cover their wrong doing but they are cheap debt collecting agents who can... See more

Company replied



Contact info

1.3

Bad

TrustScore 1.5 out of 5

349 reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Harassment for money from a former…

Harassment for money from a former property, which the energy supplier dont exist no more (SSE) 😂😂

Absolute muppets.

Wont be paying so so dont bother messaging to say contact you,cause it aint happening. A debt more than 6 years goes barred statute in the uk anyway.

😊😁

May 23, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Tecwyn,

Thanks for telling us about your issue. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Rated 1 out of 5 stars

Do not discuss anything with this company.

They contacted me for a debt they said my son has…which he doesn’t. I explained he is in a medical facility until June 12th. They wanted me to give them the reason he is in there.
I told them I had no idea who they were so I would not me disclosing my sons medical records to them as they have no right to that information.
If they want more information they can take me to court!!

May 22, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi AmandaJayne,

We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Rated 1 out of 5 stars

their site never works

their site never works. Tried couple months ago to update my payment plan. couldn't do it due to errors on their site. Tried now, same thing. life chat won't fix the problem aswell. What kind of excuse do you have for this kind of incompetence?

May 21, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Jessica,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT: 02.06.25
Jessica,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Rated 1 out of 5 stars

A bunch of liars

I received a letter and phone calls from these people concerning an outstanding balance from an old phone contract from 2023 for less than £30.

As it was such a small amount and they were threatening to put a default on my credit history I paid them...only for them to put the default on my report regardless.

Am currently trying to remove it, but now I wish I never spoke to them. DON'T TRUST THEM

April 1, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Matthew,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Not paying for the same debt twice not happening ....

Constantly keep sending me out letters email me all the time but since removed my email address asking me for my new email well that's never gonna happen chasing me for a debt with shop direct which is either Littleworths or very but unfortunately the debt was paid back in 2023 when my partner died from cancer so I paid my debts off I mean I owe nothing to anybody now they are trying to con me it to paying the same debt again anyway my accounts were closed down after receiving my final payments it was to late 2024 received a overpayment on both shop direct accounts giving me a cheque for under £2.00 each very laughable and the account was closed down so I can't understand how my debt had been passed on when payments were received and finalised , lowell must be trying to chase old debts not knowing they are no longer active scamming people of all ages for debts never owed pathetic when asked for proof they aint got non anyway if a debt is over 6 yrs they can't legally force you to pay

May 19, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Wayne,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Under Lowell’s license they are…

Under Lowell’s license they are supposed to treat people fairly yet they harass you no end.

Despite asking them for proof of debt several times they have never provided it yet they continue to harass me.

They have also stolen my data and passed it on a clear breach of GDPR.

Unless you have a signed credit agreement you are liable for nothing they are just scammers hoping people will pay.

I have told them if they harass me again I will start charging them.

They have unlawfully put defaults on my credit file which I am getting removed.

So watch out, do your research and put the power in your hands

May 16, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Colin,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Police now involved

More threatening letters chasing a 9 year old talk talk debt I have nothing to do with.spoken over on the phone by someone stating they are a lawyer so breaking quite a few laws and reported to the relevant authorities.i now have a recording of this call and the lies told by your staff member.i have never admitted to any debt with talk talk and is statue barred as no ccj for this debt and you have not contacted the county court to get this extended.a quick check shows you are doing this a lot lately after buying up lots of debts.i have also lodged a complaint with Devon and Cornwall police for harassment and trying to obtain money by menace.
Bottom feeding company

May 15, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Marc,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Horrible company

Horrible company. Fraudulent debt was sold to them. Lowell tried to badger me into paying for a debt I was not liable for. I have spent 6 months getting evidence to prove the Fraud. Eventually accepted by original company ( Vodafone) and now Lowell. No apology just a message saying they had investigated and found it was fraud ( no I did the investigation) . Do not engage with them make them prove you are liable. They are as big a con artist as the original fraudsters.

January 10, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Susannah,

We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Rated 1 out of 5 stars

Badgering me for a debt settled through…

Badgering me for a debt settled through an iva. Received letters all through the process despite my management company contacting them and still chasing now I've paid it off. I've accepted that they probably won't stop and I'll ignore them but I still get a nasty jolt of anxiety every time I get a letter . Making a living by putting people through stress and doubt is low and takes a special kind of souless rat. This company seems to be full of them.

May 13, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi PinkMustafa,

I'm sorry to hear about what you're experiencing and appreciate you reaching out to us here. To make sure you get the right help and support, we’ve sent you a DM. Please don’t worry – just get in touch so we can work with you.

Kind regards,

Catherine

Rated 1 out of 5 stars

Vile company

SCUM! reported to FCA

May 7, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi John,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you.

Kind regards,

Catherine

Rated 1 out of 5 stars

Keep contacting me for a person unknown…

Keep contacting me for a person unknown to me but my number is listed ive blocked numbers and texts as they shouldn't have my number so maybe someone messed up either signing up or signing someone up ive tried to report it nothings been done ive resorted to clocking calls and texts for peace
And emailing telling me you've reached out in dm when I have received no communication what email address are you using

April 14, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Beth,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Lowell company from Hell

Lowell is a company from hell. You would think they are based in Africa or another third world county but no. They are based in the so called first world country and they are allowed to be scrupulous towards the most vulnerable families. I recently received an interim charge notice against my property over a credit card which was owned by a Ltd company and how did they get away with this. It’s shocking and ridiculous. I am going to fight this case tooth and nail. When you ring their number no one picks up or you are number 40 or 50 in the queue which shows you that they go round the country looking to buy these debts for £1 and make millions out of this debts. Trust me it’s high time to expose them. Don’t know how they are registered with the financial conduct authorities. Honestly don’t know. If you notice I have had reviews with them since 2022 if not before then

March 24, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Tina,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Phoned up to resolve a dept they don't…

Phoned up to resolve a dept they don't want to know asking me to confirm my address and my date of birth don't you understand about DATA PROTECTION
I would of thought just my reference number would be enough but no

DATA PROTECTION BREACH

Especially when we cant garentee a third party isn't listening in to the conversation

March 26, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Kevin,

We’re very careful about protecting our customers data. We never disclose any personal or account details without running through our security checks first. This is so we can be completely sure that we’re talking to the right person.

Kind regards,

Catherine

Rated 1 out of 5 stars

So they tell me i owe them money when I…

Lowell references: 384855029, 467673307, 463515262, 160943734, 181392770, 215972951, 220699672, 253373310, 341926632 and 376402871

 

So they tell me i owe them money when I don't I have no contract with them whatsoever I'm a very ill man with life long lung disease.i have ask them to send me the contract I have with them and they can't because there isn't one.i have told them to take me to court but they won't.my solicitors are going to apply for a restraining order at the end of the month because they won't get a penny out of a dying man.plus I'm moving to Spain next month because of my health issues. So good luck with getting any money out of me.im just glad they don't have my phone number or address as at the moment I'm living in a sort of hospital anyway anyway ill say it on here for everyone to see if you think I owe you money then take me to court or just leave me along to live the rest of my life the best way possible. I don't and never have had a contract with you.

Don't DM me I'm not interested in anything you have to say my solicitor will be in contact next week to find out exactly who owns the company so he can bring that person or persons into the court room. I'm not interested in anymore of your bullsht. If you brought a debt as far as I'm concerned along with my solicitor it's yours now not mine I have no contract with you whatsoever. Goodbye

Trust pilot I'm not giving them anymore information this is what they do.i have had to change two phone numbers cancel two email addresses because of them.like I have told them take me to court for the money but they won't because they don't have a leg to stand on .so if you take this review down then your just as bad as them

March 1, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Michael,

I'm sorry to hear about what you're experiencing and appreciate you reaching out to us here. To make sure you get the right help and support, we’ve sent you a DM. Please don’t worry – just get in touch so we can work with you.

Kind regards,

Catherine

Rated 1 out of 5 stars

knob ends

these muppets are knob ends ask them for a copy of your cca with them they can not because they have any they don't collect on peoples behalf they pay pennies for your debt then say you owe them ask to see proof that you owe them they don't have them any debts Lowell buy means they paid your debt for you they must have a cca credit agreement saying the you have agreed to make payment to Lowell and everyone knows they are lowlife con men/women

March 19, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi there,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you.

Kind regards,

Catherine

Rated 1 out of 5 stars

absolutely the worst

absolutely the worst. These clowns buy up so called debt from unscrupulous companies like EE etc. I cancelled my DD with EE years after my contract ended yet they still pursue me for a device That I no longer use or own. Lowel's don't care and just chase the money. £63 I will NEVER pay for this as I do not owe it. Many letter back and forth but they don't care. Complete gangsters!

October 20, 2024
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Al,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

harrass even though you informed them…

harrass even though you informed them off identiy fraud. constant letters and threaats to make me pay for a credit card i never took out.
i suffer mh and disabiltiy and live alone with my children. they need to stopp triied to call multiple times even sent letter back and they put down the phone all the time. when you try to give them a crime reference they are quick to put the phone.

March 17, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Ms Leah,

I'm sorry to hear about what you're experiencing and appreciate you reaching out to us here. To make sure you get the right help and support, we’ve sent you a DM. Please don’t worry – just get in touch so we can work with you.

Kind regards,

Catherine

Rated 1 out of 5 stars

I see that most reviews are people…

I see that most reviews are people going through the exact same thing as me. Getting sent something regarding a ‘CCJ’ of an apparent debt that needs to be owed and threatening different ways to basically complicated any sort of mortgage or anything to do with money in the future. I don’t have any sort of debt that I need to pay, I don’t even live alone. I have never in my life heard of this company until they wanted to claim this “debt” that I apparently owe. they need to be shut down and have legal action taken against them cause they are clearly doing so many people wrong.

March 13, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Sah,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Absolutely diabolical company!

Absolutely diabolical company!
No idea why they're contacting me for the last 2 weeks; I've no outstanding debts but doing what all pathetic scavengers do phishing for something.
Stop harassing people! Stop wasting our time and phone batteries!
Trading Standards here I come.

March 13, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi AH,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Rated 1 out of 5 stars

Should definitely lose their licence to…

Should definitely lose their licence to operate….
Why is a company so obviously not adhering to regulations , allowed to exist…

March 11, 2025
Unprompted review
Lowell Group logo

Reply from Lowell Group

Hi Michael,

Thanks for reaching out to us here. We’ve sent you a DM to better understand your experience and offer our support. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

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