Loxinova Reviews 171

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Oh dear! How I wish I’d read the reviews first before ordering. Tiny sizing, absolutely shabby fabric and nothing like the photo. I can kiss goodbye to a refund as I’ve heard nothing from them. I wou... See more

Rated 1 out of 5 stars

Need an option to give no stars!! Wish if read these reviews before ordering the jacket! The advert kept popping up on Facebook enticing me! It's misleading that it makes you think it's coming from... See more

Rated 1 out of 5 stars

Absolutely shocking scamming company!! I ordered a dress the quality tiny sizing everything about it was awful, I have sent a number of emails asking for an address to return, they come back with cou... See more

Rated 1 out of 5 stars

Jacket nothing like what is advertised. Wish I had read reviews before ordering. I asked to return and because you have to return to China was offered 30per cent refund. I contacted my bank and was to... See more

1.1

Bad

TrustScore 1 out of 5

171 reviews

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Rated 1 out of 5 stars

Avoid avoid avoid

The website clearly states the shop is in London yet my order is coming from China!! I have emailed several times no response! I’ve been waiting over a month now for my delivery- avoid at all costs!!!

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

I would give zero stars as I am sure…

I would give zero stars as I am sure this is not a real company. Placed an order and then contacted them regarding an issue but I have never gotten a reply despite my several emails. Also, their phone number is unreachable so not real. AVOID

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

My order hadnt arrived and they arent…

My order hasn’t arrived and they arent answering any emails- they have basically just taken my money. Also phone number doesnt work- i don’t believe this is a real company- avoid at all costs!!

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality and buyer beware

I bought an oversized cardigan/ jacket at a reasonable price. It took a couple of weeks to arrive. When it did, the sizing was so off I couldn’t squeeze into it. The quality was very poor with material more like a cheap fleece rather than a soft wool and not what I was expecting. I asked to return the garment for a refund. However they would only offer a partial refund and to keep the garment. They stated that it would cost them £50 to return the item to the manufacturer in China! I refused this 5 times as I didn’t want the item and to be fair I did get a response - the same one - to each of my emails. I eventually accepted as I thought I was unlikely to get anything else and £9 was better than nothing. If I’d had a full refund I’d have been ok with that. Won’t be buying from them again.

November 14, 2023
Unprompted review

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