LTA Reviews 129

This is the most disgusting site with so many sponsors yet a very disappointing experience you will have to access your account. I got my screenshots of my tickets, were going there on 31 May and see what happens. The worst is yet to come I think

YOURS IS THE MOST APPALLING WEBSITE, YOUR ORGANISATION SHOULD BE ASHAMED OF YOURSELF ALLOWING THIS. TO TAKE MONEY BUT MAKE IT IMPOSSIBLE TO ACCESS TICKETS AND NO PHONE NUMBER TO OFFER SUPPORT OR HELP. WE WILL BE PURSUING A COMPLAINTS PROCEDURE REALLY SHOCKING HOPE WELL BE ABLE TO SORT IT. IT REALLY IS UNEXCEPTABLE

AWFUL website. Spent ages trying to log in, once I found a solution for that, it would not allow me to proceed to checkout and book a court with my selected time. Total waste of time. I don't understand the purpose of letting the website be this poor

Bought a ticket for Eastborne via the LTA offical site in February. Paid extra for the cancellation refund. Anyway in late April I applied for refund just getting to the correct site was a nightmare. Then there was at least 6 requests of evidence which I sent plus a drs note which I paid for. Reason was my husbands cancer treatment took a turn for the worse . This request for more and more evidence was unbelievable in fact I was sure that this was breaking all medical confidential data. The upshot was they said my request for refund was refused. So I went down the route of finding someone to buy it off me. I was lucky and found someone who would pay the full price. So then I went onto courtLTP app to go through the transfer procedure which I did and a BAC transfer was successful. Then a few minutes later I got a email fro LTA saying they were giving me a credit note and in effect my ticket would go back on sale !! This of course was the ticket I had just sold via ltp app but now the ticket was no longer. After a panic attack I contacted lta vuz email again. Contacted buyer and then I needed to go through the whole process of transfer again. I find the web site disjointed , no contact by phone or live chat . Email response can be days. Also the ticket is not active until 48hrs before event. So if a problem I fear your are left high and dry. I was pleased that I finally was given a refund but this lack reliable efficient communication is a problem

I got an email saying my son was entitled to an orange ball hoody. I paid £6.99 and they said it would arrive in 2 weeks. 3 months on and 4 chase up emails later I haven’t received the hoody or any sort of response but they’ve taken my money! Awful company

Impossible to create a child account. It advises that you must add a child under 13 as a household member. However, it is impossible to book tournaments on behalf of your child as the profile defaults to the adult profile. I have sent numerous emails to no avail and have missed upcoming tournaments. Please can some respond to my queries.

Just following what it seems to be pattern of amazing reviews.. useless customer service once you experience issues.
I booked a court and charged accordingly. The courts were a building site and found out they didn't exist for the last 9-10 months. No apologies no refund no reply.

The website and app are so bad. I don’t understand why any tennis club would let their booking service be run in this way. The people in charge of IT should be fired immediately. Hire a couple of kids and they could spin up a better booking site in a week. Talk about getting in the way of growing a sport. Should be ashamed of themselves.

Worst website I've ever seen in my life! I tried to create an account for my children , they did not allow it .I created one for myself and added them as households , but whenever I'm trying to book them anything it end by appearing my own name on the page saying it is not suitable for my own age , no mention of theirs . Refreshing , logging out and in , making a new account , all did not help to make my children names appear in the competition page . I've sent them several emails , hoping they can send a separate username and password for the children , but no reply . Although , all the children have paid compete advantage cards , I can not get use of any of them .

They attempted to take payment for an auto-renewal I was never notified about. No email, no warning, no evidence, and no apology after I challenged it. This feels like aggressive billing combined with very poor customer communication.

Trying to book my tickets for an event I attended annually. Absolutely confusing website. No clean ticket booking system. No help, phone number or even a search. Shocking!!!!

I am neurodiverse. I have two LTA memberships and one had priority booking attached. I contacted LTA in the weeks running up to Queen's release. Instead of easing things, they messed things up and didn't reply to explain what they did. Complaints and contact went ignored. I ended up getting the link for priority but not able to purchase so ended up paying a membership fee for no reason. I made first complaint on 31st Oct: no reply I won't hold my breath on the one I logged today either (23rd Nov)

Waste of money.
Paid for a membership months ago to get priority access to buy Queens tickets. The email never came and everything is now sold out.

Honestly, I wish someone looks into this because it should be illegal

Dear LTA

I must admit your website and ticketing system is woeful, cringe at using every time.

Again year after year pay for membership to prioritise tickets but have just been kicked out twice after spending over an hour waiting patiently

Disappointed now have to work and missed purchase of tickets for Queens 2026

Please explain why this happens?and provide a solution to gaining tickets without stress or wasting time and money

Kind regards
Paul

We have tried to use the court booking system for 2 years an been repeatedly robbed, the system and court keypad don't work, and you CANNOT contact anybody at the LTA. The LTA are the largest daylight robbers in existance.

The Clubspark website is so terrible. On repeated occasions I have spent hours trying to book a court. The system seems to be circular - there's no option to scroll down to a checkout. We completely gave up with the Junior membership which was totally inaccessible.

I agree with so many reviewers comments here.
There simply is no suitable customer service and if you do make contact, its a wing and a prayer as to whether you get a response. If you are lucky to receive a communication in return many days later, it is always generic telling you to speak to your local LTA team for a resolution.
How is such a large organisation getting away with it. There is no accountability and no one listens. I even went as far as emailing the boss Scott Lloyd and no surprise, that I was ignored!
They took the phones away and now they all hide behind their computers and do not care about the players or their parents.
This is an old boys network that needs to change and get fresh blood in that listens to the ever increasing levels of discontent being voiced by so many.

The idea sounds futuristic.. But when the tech fumbles, you're not just facing delays—you're locked with no human override.
Super disappointing when you plan to play but their website has a very different idea. Clunky interface, confusing navigation, and zero user empathy. It feels like it was built in the early 2000s and never touched again. In an age of AI and seamless UX, this system is a frustrating relic. Whoever designed it clearly missed the memo: it's 2025, not 2005.

No Diversity Or Inclusion

Just shows no Non-White people in senior roles and clear evidence of fudging inclusion data.