LTA Reviews 129

They've messaged me a few hours before my arrival to tell me to drive to the airport and they'll pick up my car there, due to maintenence in their car park. Yet, I've just read the other reviews stating people have had fines from their cars been taken and left at Tescos carpark?! I won't be dropping my car here.

Unfortunately the LTA systems are very poor. Whatever one tries to do they just don’t work consistently and you often can’t complete whatever you are doing. IT systems need replacing. It’s been bad for years. Latest example is trying to buy Queens tickets today. You can get as far as choosing the seats when logged on, add to cart, then it asks you to log in again even though you already logged in and then doesn’t recognise your sign in. Tried over 6 times today. Given up now.

Awful system. I tried to submit a readiness test to become a coach followed their ridiculously specific ways to upload the videos to make it difficult for us and easy for them, even though I did it exactly as told the people on the other end still couldn’t watch them. All they had to do was click a link!

Hi,
I used the company to park my car at Stansted Airport for 30 days they charge £199 for 30 day. I had my dad in the hospital in spain and I didn’t pick my car for extra 13 day . This company they charge me £260 for 13 day they said for late charge I did send them two text I’m coming back late to pick up my car.
I send me a text from spain to tell them I’m coming 13 day late please extend my parking but no one responds to my text . This company government they need to check the company they very very bad service.
I don’t recommend to no one
I give 00000 to this company

Do Not use this company!! They parked my car in a Tesco's carpark, and managed to get a parking fine for overstaying (3hour) free parking. They have failed to pay the fine which has raised from £30 - £100. They operate communication via WhatsApp, or try to deflect any issues to Stansted Airport Parking Customer services, which is also next to useless as they will also not accept any responsibility for a company they are supposed to represent

have you been to their website? make sure you have food rations and toilet paper as you are going to be lost for months.
no wonder this country can't produce tennis players of any note.....look who's running the show.

Booked parking with this company at Stansted airport. Called the number they gave me. Wanted to ask about the driver who picks up my car and whether they are insured to drive my car. The agent "Bruce" with a thick south asian accent was beyond rude. Refused to answer questions and then hung up. Now, I don't even know if I should say good bye to the money I paid to them. I don't have any faith in them to hand over my car keys. The agent "Bruce" had to look up the name of his employer and could not name the place where my car will be parked. Seems like a scam.

If I could, I would give ZERO!!!

Like many, I tried to book the courts. My login details were not even accepted. Being my wife a UX designer, she was able to see that the issue was the username (created by LTA) being too long. You get an error message over 20 characters. Once reported to LTA, so you think they changed the username length? No! They said they had no visibility of my username

The worst app and website if you called it so.
It never works and always crashes

Dreadful. Hard to find your way around. Slow. nothing works. Unable to fulfil duties as welfare officer to book safeguarding refresher courses (If it was clear which I need to do!) or run checks on our coaches, as required.

The website is at best clumsy, at worst useless. Key items are lumped into one heading in several parts of the site. Search facility is laughable. The site is not intuitive. It's a novice implementation. LTA get yourself someone who at least has heard of UI and understands customer feedback when they say it needs improving.

If it were only the site!! There internal and external processes are a shambles. As a would be coach I've tried to get my Enhanced DBS check, and it has made a hash of it. To make matters worse, the average wait for an application Enhanced DBS check to be posted is just under 13 days, that's for the last two years. Not LTA, they quote 8-12 weeks....and they MEAN it!! 3 months to wait is not exceptional according to other coaches.

The LTA website is just far too complicated, making it a real sit-down project to find anything. For some reason it seems to be woven into Tournament Software, which seems to add nothing other than hiding everything from search engines. Please, do it the straightforward, normal way: have a home page with a search engine-friendly menu that allows you to go to any part of the site from any other.
It doesn't work; start again with a new website structure and copy across any content you want to keep.

Website, apps, communication in general .. a complete and total shambles. The LTA should be ashamed and frankly whoever is I/C of Digital should be fired.
Worse than awful. An absolute disgrace.

the amount of times booking on this website has gone wrong is unbelievable.

It says there are slots free and each time I try and book it says it's sold out.

I've gone through about 5 different courts that say that time slot is free and then it's not.

I've never written a review but this is just redic

Zero Stars Actually
I only wish there was a minus 5 star option.
The LTA website is quite easily the worst load of rubbish ever.

No way of booking a yearly pass. Worse website ever. Messages them on FB and they say to go through the website, but there is no one to talk to or contact!

Truly appalling in every way. The worst website for booking and functionality that I have ever seen. Utterly disgraceful!

I am trying to book tennis court at peterlee ,county durham.have tried five times!.this is the worst site I have ever been on.to the point..is this a money laundering scam?...have updated this review..it was my fault..we have had many happy times there..and now I am more with it ..easy .

If I could give a 0 star I would, couldn’t play and a court I booked online as there was people playing (probably got in with shared code) called LTA and was told to make them leave the court, with every crime it’s happening in the uk I would not take that risk, there’s no control on the courts whatsoever, asked for a refund and they couldn’t do it, they gave me an email to contact and ask for a refund, this is all a waste of time to try shut my mouth for a while, is useless company and a shame, 6 pounds is not gonna make me poor and it’s not going to make them richer so why so complicated for 6 pounds?
All a joke, never again.

The website never allows us to book a court. The payment never works for me or anyone Im with. Missing out of loads of tennis time.