LT Carpets & Flooring  Reviews 187

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Friendly, helpful staff that made the purchase and instalation process easy to manage. Clear and effective communication. Skilled installer did a great job on a complicated task. We are very please... See more

Company replied

Rated 5 out of 5 stars

100% highly recommend, had our flooring done 5 years ago, fab service, great product. We accidentally scratched two wooden tiles and the customer service and the fitter came out so quick. Defo will be... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the LVT flooring fitted by Lee’s team at LT Carpets and Flooring. From start to finish they were friendly, professional, and gave clear, honest advice which made the whole pr... See more

Company replied

Rated 5 out of 5 stars

We have just had LVT and carpets done in our home, with LT Flooring. Shaun and his team has been brilliant throughout the whole process. They have been attentive, prompt with responses, and efficient... See more

Company replied

Company details

  1. Flooring Store

Written by the company

LT Carpets & Flooring are Flooring Fitters & Suppliers, & we have been supplying and fitting carpets and floor coverings for over 10 years in the Colchester, Essex, Suffolk areas. FREE quote on 01206 575222.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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Rated 5 out of 5 stars

SJB Property Services

Very professional helpful company, excellent polite and competent tradesmen, high standard of work and would definitely use again and recommend to others.
Prices very competitive, actually very good value considering the quality of service.

January 12, 2022
Unprompted review
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Reply from LT Carpets & Flooring

Hi

Thanks for the lovely review. As you will understand, these reviews really help small businesses. Our fitters are the best fitters there are and we're not at all biased!

Thanks once again

Team LT

Rated 5 out of 5 stars

Very helpful as they organised the…

Very helpful as they organised the refit of a carpet in between other jobs at short notice a d Christmas week too. Sent boss out as they were particularly busy. Can't fault the work and at a reasonable cost too.

January 12, 2022
Unprompted review
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Reply from LT Carpets & Flooring

Hi Barbara

Thanks for taking the time to leave a review. The lead up to Christmas was very busy for us but it was nice for Lee to get his work clothes back on again and get the job completed for you!

Thanks once again and Happy New Year to you.

Team LT

Rated 5 out of 5 stars

Quality Service.

Very helpful company..
Took samples home.
Payment easy to follow.
Came on the days decided .. high standard workmanship.
We are very happy

December 17, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Mr & Mrs Rudland,

Thank you for taking the time to leave us a lovely review, We are glad you are pleased with our service and the end result of your new flooring.
Have a lovely Christmas and we hope to see you again in the future.

Team LT

Rated 5 out of 5 stars

Highly recommended :-)

The whole team have been more than helpful from our first visit to the shop to the finished result today with the guys sorting out our mess of a kitchen diner which now looks fantastic we couldn’t be happier with it. Highly recommend LT Flooring for quality work, we will certainly be using them again.

December 15, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Liarna

Thank you so much for taking the time to leave a review. We were so relieved to get your flooring done before Christmas for you. So glad to be able to put your flooring right so it's all lovely for you.
Flooring looks easy but it can be a tricky customer if not done correctly!

Have a great Christmas.

Kindest Regards


Team LT

Rated 5 out of 5 stars

Simply outstanding

Very punctual very polite very clean the 2 employees (Brad/Jacob) are a huge credit to LT Flooring, every step of the way was explained in great detail of what was being done,the knowledge of the product was second to none. The craftsmanship/ workmanship was outstanding myself/partner were over the moon with what we ordered and what was laid down in our living room. NO hesitation in recommending LT Flooring to family/friends 10/10

December 7, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Mark

Thanks so much for taking the time to leave a review.

We are proud of how polite and punctual our fitters are, we expect the highest standard and they never let us down.

The flooring looked beautiful.

Thanks once again Mark.

Kindest Regards

Team LT

Rated 5 out of 5 stars

LT Flooring installed Amtico and new…

LT Flooring installed Amtico and new skirting boards to our entire ground floor and replaced the carpet on our stairs and landing. Anna in the shop was always friendly and helpful. Despite some supply problems with the Amtico, which was not the fault of LT flooring, Lee and his team went above and beyond to ensure that we had our floor so that we could stick to a tight refurbishment schedule.

Brad and Jacob the fitters did a fantastic job and we could not be happier with our new flooring. Throughout the 8 weeks that we have been renovating our house we have dealt with a lot of trades people, LT Flooring have been the best by far. They are extremely professional, friendly and tidy workers who we felt comfortable having in our home.

Thank you very much.

December 1, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Chris
Thanks for taking the time to leave such a lovely review. This job certainly proved challenging trying to get stock in!
We're so glad you both love the new flooring, it looks absolutely stunning.
We're so proud of our fitters, the way they work and the fact that they always work in a professional and tidy manner.

Thanks once again Chris

Kindest Regards

Team LT

Rated 5 out of 5 stars

A fantastic service we received from LT…

A fantastic service we received from LT Flooring. From choosing the floor to the end product.

Shaun managed to source our flooring super fast despite the long lead times that we were originally faced with.

Trevor the installer was brilliant.

The finished product I can not fault and we are so pleased with it and will certainly be using LT again, I would highly recommend.

October 30, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Emma,
Many thanks for the kind words. Shaun certainly did pull one out of the bag for you. We are so glad you are pleased with the service and your stunning new flooring.
We look forward to seeing soon.

Kind Regards
Lee Taylor

Rated 5 out of 5 stars

Great local company with fantastic fitters

Anna was very helpful in keeping us updated and confirming arrangements, and Lee made an excellent job of the flooring - it looks fantastic and we are really pleased with the finished result. Lee is very knowledgable about different flooring options and also gave us advice on aftercare.

October 8, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Melissa

Thanks for taking the time to leave a review. We pride ourselves on our customer service and glad you found this to be the case.
Thank you for giving us the opportunity to give you the dream floor you wanted.

Thanks again Melissa and we look forward to being of service to you in the future.

Kindest Regards


Team LT

Rated 5 out of 5 stars

Moduleo LVT Laid By LT Flooring

Have just had Moduleo LVT laid in our lounge by LT Flooring. The second time we have used them, and cannot fault their work. We are very pleased with the result. Highly recommend

October 7, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Toby

Thanks for taking the time to leave a review. It has been an absolute pleasure to transform your home. Thanks for giving us the opportunity.
We're so glad you are pleased with the result.

Kindest Regards

Team LT

Rated 1 out of 5 stars

I am not playing race card here but the…

I am not playing race card here but the way my worker got treated in the store by the lady was disgraceful he had just been to another shop round the corner and bought some tiles no problem excellent service but when he came to this place from the start she was awkward with him and he phoned me saying she is rude without any reason I said to him don’t worry get the stuff and I pay 4 it over the phone and when I tried to pay over the phone she said buy it on line r u have to come to shop I said to her why can’t I pay over the phone she said have u got a card then ? I said if I didn’t how I would pay 4 it then and at this point she told my worker to leave the shop otherwise she will phone the police and said I was aggressive and rude what a joke I tried to phone back and talk to manager and he was the same a joke and a disgrace

September 29, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi, Thanks for taking the time to leave a review.

Unfortunately, when your worker asked us to get the card details from another business and I refused, this is illegal and fraudulent, he became very abusive. We have a zero tolerance policy against abuse to staff which as you found out, we had to enforce on this occasion.
You were given the opportunity to put your card into the machine or pay online, which you refused to do. A red flag was alerted by your suspicious behaviour hence the request to pay online or to put the card into the machine.
We will always act in accordance with the responsible retailers that we are.
Kindest Regards


Team LT

Rated 5 out of 5 stars

Very helpful and good advice work…

Very helpful and good advice work carried out as arranged and to excellent standard both floors look stunning.
John and Mary

September 17, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi John & Mary
Thank you for taking the time to leave a review. It was such a pleasure to be able to transform your home. The result were simply stunning.
Kindest Regards

Team LT

Rated 5 out of 5 stars

Highly Recommend

I can't recommend LT Flooring highly enough - I had moduleo flooring fitted on my winding stairs, the finished product looks awesome, I am so happy with it. Customer service was absolutely excellent from start to finish - thank you!

July 20, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Karen

Thanks for taking the time to leave a review. Your stairs looked absolutely stunning. I'm so glad you loved the end result after the deciding of what colours to have on both the tread and risers.
Thanks once again

Team LT

Rated 5 out of 5 stars

LT Flooring Limited are a trustworthy company…

We would like to recommend LT for their very professional and excellent service. We had a previous quotation from a different company, their whole approach concerned us. Forgetting the appointment and arriving without the promised samples didn't instill any confidence in us. No such problem with LT Flooring, Sean arrived at the appointed time and with a choice of samples. He explained everything to us in great detail and gave us the confidence we needed to proceed with the company. The fitters arrived as expected and fitted our floor to perfection, leaving the the place clean and tidy.

July 2, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Claire

Thanks for taking the time to leave a review. We pride ourselves on our professional service and if we say we'll do something, then we'll do it!

Our business ethos is of a very high standard and we're so glad that you recognised this.

Thanks once again.

Team LT

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Would happily recommend LT Flooring

May 13, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Stuart

Thanks for taking the time to leave a review. You chose a lovely carpet and we're glad you're happy with the end result.

Thanks once again

Team LT

Rated 4 out of 5 stars

Moduleo flooring fitted

We had the Moduleo flooring fitted, and all was done to a very good standard. Minor issues were kindly addressed, and we're happy to recommend MT Flooring. Competitive prices and a broad range of quality products.

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

Very Good Experience during Lockdown

We had had an extremely good experience with LT Flooring during lockdown. Shaun came to the house to bring us samples a couple of times, they have fitted one room so far and both Shaun and Anna have been very helpful and always been happy to answer my questions. Their prices are competitive and we would happily recommend them as a company.

May 7, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi

Thanks so much for leaving such a lovely review. We are so enjoying transforming your home and we look forward to getting the rest done for you. It will look absolutely stunning when it's finished.
Thank you so much for supporting our local, independent, family run business.

Kindest Regards


Team LT

Rated 5 out of 5 stars

I contacted Lee as I was looking to prep my garage floor for a gym conversion

I contacted Lee as I was looking to prepare the flooring in my home garage to convert into a gym. I needed the concrete floor prepped and coated in resin to ensure it had a smooth finish that kept the dust off ready for my matting to be put down.

Lee came and reviewed the area to be treated, he quickly provided a quotation which was very reasonable and after paying a deposit we booked the job to be done within a couple of weeks. One of Lee’s team arrived as planned and quickly got on with the work in a very professional and friendly manner. He was finished within a few hours and left the job tidy and clean with clear instructions on how long to leave it to dry etc.

I have no hesitation in recommending LT Flooring to anyone looking for flooring work – they were experts and professional to deal with. Thank you!

April 6, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Sarah

Many thanks for taking the time and trouble to leave a review. We have a wealth of knowledge and expertise within the company for preparing sub floors as well as fitting. We pride ourselves on the professional service that we provide and we're glad you found this to be the case.
Thanks once again.

Kindest Regards


Team LT

Rated 5 out of 5 stars

Gave good advice and took trouble to…

Gave good advice and took trouble to source the apparently out of stock product required. Excellent fitting and good service all round

March 26, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi
Thanks for taking the time and trouble to leave a review. It's very much appreciated. We were so glad that we could source the flooring exactly as you wanted. We are happy to go the extra mile to make our customers happy.

Thanks once again

Team LT

Rated 5 out of 5 stars

So pleased with the Amtico floor we’ve…

So pleased with the Amtico floor we’ve had laid. Very professional fitters and work was completed in quoted timeframe. No problems whatsoever.

March 25, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Ria

Thanks for taking the time to leave a review. You picked a beautiful floor that looked absolutely stunning. We're so glad you liked it.

Kindest Regards

Team LT

Rated 5 out of 5 stars

Easy to recommend.

Lee came to measure very quickly and quote was issued next day.
Booking a date was smooth and the two installers that laid the carpet were friendly, respectful and a credit to the business.
Recommended.

March 16, 2021
Unprompted review
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Reply from LT Carpets & Flooring

Hi Mark
Thanks for taking the time to leave a review. We're so glad you found our fitters friendly and respectful. We pride ourselves on the quality of our staff.
Thanks once again.

Team LT

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