Lube Mobile Reviews 

2,970
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their professionalism, knowledge, and punctuality. Many people appreciate the convenience of the mobile service, allowing repairs and maintenance at their location. Reviewers also note the efficiency and quick resolution of vehicle issues, with mechanics providing clear explanations and valuable advice. Conversely, a small portion of people felt dissatisfied with pricing, reporting services were more expensive or included unexpected additional charges. Some reviewers also noted issues with mechanic competence, including attempts to upsell unnecessary repairs or leaving problems unresolved. A few customers also experienced poor communication or unhelpful responses from customer service.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the promptness, professionalism, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, friendliness,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding certain services, like a $385.95... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues like incorrect... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Called Lube Mobile, and they came by the next morning to help determine that my car battery was dead. They were absolutely lovely—quick, professional, and very easy to deal with. They were able... See more

Rated 2 out of 5 stars

I booked Lube Mobile for a yearly service on my 2015 Nissan Navara. The service itself came to $385.95, which I considered reasonable. However, I was then charged an additional $286.92 to re... See more

Company replied

Rated 2 out of 5 stars

DO NOT USE LUBE MOBIL Last week i had trouble with my car, the electric brake just would not release, i rang NRMA ROADSIDE, he said i would need a mobil mechanic- so i rang LUBE MOBIL he tri... See more

Company replied

Rated 5 out of 5 stars

I made contact with Lube Mobile to replace a Starter Motor that was noisey and ready to fail on my Mazda CX5. John was prompt in offering me a suitable quote with their current promotional deal. Bikas... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

About Lube Mobile

Information provided by various external sources

Welcome to Lube Mobile. Car Service and Car Repair with ultimate convenience provided by our friendly mobile mechanics.

Stay at home or work and relax. All work quoted before starting, keeping you in control of costs. Nationwide Warranty for peace of mind.

Click or call now for a quote.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(2,970)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Used to be a good franchise, not anymore

I've been using Lube Mobile service for almost 14 years and after last few visits decided to never again let these near my car. Transmission fluid change left my car almost not drivable (won't engage in gears). Two different technicians of theirs later still no improvement. Instead sorting transmission, they started blaming and talking about injectors and intake cleaning...pure bs.
My recommendation, unless you personally know the technician, do not risk your car with this mob.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

For Ute owner

Ute owner, please don't use their service,
Yesterday I paid $460 for oil change and air filter.
I asking for hand break adjustment, mechanic said my car too heavy, he scared of the car will fall over on him.
Asking for steering checking, he told me to go to other companies to fix.....

I thinking , if the mechanic can not perform the job safely, why don't get another job?

This is not the first time I use their service, same car . First time doesn't have a weight issue, but with same setup, second time become issue 😕

Business is hard to run, but using unqualified mechanic I think this business need to close down very soon.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE PEOPLE!!!

DO NOT USE THESE PEOPLE!!!
they take the booking and then cancel on you 1 hr before on the day of the booking. booked 2 days ahead and now having to wait for another comany to get the tyre.
Shocking disrespect of customers
DO NOT USE THESE PEOPLE!!!

March 27, 2025
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Steve,
We’re really sorry to hear about your negative experience and sincerely apologise for any inconvenience caused. This is definitely not the level of service we aim to provide. Could you please reach out to us with more details about your booking? We’d love the opportunity to investigate and make things right. Your feedback is important, and we’re here to help.
Kind Regards,
Lube Mobile Customer Care Team

Rated 1 out of 5 stars

Absolutely disgraceful business

Absolutely disgraceful business, next day servicing is a joke they cancel on you after the appointment time, was only using as I'm going away and my (a real mechanic with workshop) was booked out!,

March 26, 2025
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Stephen,
Thank you for your feedback. We're really sorry to hear about your recent experience. We understand how frustrating it can be when plans are disrupted, especially when you're on a tight schedule. We strive to provide reliable and timely service, and it seems we missed the mark this time.
Kind Regards,
Lube Mobile Customer Care Team

Rated 5 out of 5 stars

I booked an appointment for two weeks…

I booked an appointment for two weeks ahead.
Technician Amir turned up on time and was professional, efficient and fast to help with work today.
Kept me informed on what was required and needed.
Will use again.

March 22, 2025
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Thank you for sharing your positive experience. We're glad to hear that Amir provided professional, efficient service and kept you informed throughout the process. We look forward to assisting you again in the future!

Rated 1 out of 5 stars

I advise against it.

I booked a vehicle inspection and received written confirmation. After driving 4 hours round-trip and coordinating the appointment with the seller, they cancelled at the last minute without warning. No compensation, no apology, no alternative offered. I lost a full day, fuel money, and potentially missed a good deal because of their lack of professionalism. This is not a reliable service - if you're depending on them for anything time-sensitive, be warned. I strongly advise against using this service.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Lube mobile more like waste your whole day and not fix it properly mobile

Never use again, had to get my brakes replaced and a few little minor fix ups for my car and decided to use the convenience of Lube Mobile so I could work and have it done at the same time, Oh how wrong I was! Bloke came at 8am and said would be done by 2:30pm which was music to my ears as I had to go to another job around 3:30pm just to be sitting around till 6pm and the job not even completed to a satisfactory level abosolute shit show, I don’t know who is hiring these wannabe cowboy mechanics but it is a disgrace to the industry! Uru

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Nightmare on Bayliss st

Was extremely disappointing. The mechanic was quite nice but his mechanic skills were not. He arrived during the morning on site at about 9am and was a standard change for the brakes , I had work commitments at 3pm so in my books plenty of time and he thought so as well. Without using cures language it was a blank show, took more then 10 hours and was stuck 50 mins from my house with all of my work belongs !!! 1 star

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE I have given them so many…

DO NOT USE I have given them so many changes and used them for ages due to convenience only as I work from home they rip you off every time today I have had enough every time they quote you a general service $420 you will never only pay this always over a grand then trying to scam stuff I’ve never heard of when questioned they say it’s a preventative thing I don’t have to do it so already at a grand but still have to get my back tyres done elsewhere as they charge double to replace tyres and it’s funny how the cheaper tyres are not available the second cheapest only so service plus spark plugs and filter a grand what a joke will never use them again

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and very reasonably priced

We were very upset to see not one, but two flat tyres this morning! However, a call to Lube Mobile and the very efficient Alexa organised for Dean to arrive in under two hours. Dean was very professional. It was clear he knew his job inside out and fixed both punctures in no time at all. He also didn't make me feel like a 'know nothing' customer. We have no problem recommending Lube Mobile's Tyre fix service, and Dean in particular to anyone who finds themselves in a similar situation.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Joseph W11 arrived on time. Listened to my problem and looked into it, gave me a quote. Then got to work.

Very quickly finished, suggested a couple of points for potential problems. Explained he had scanned the engine and checked flows and pressures appeared ok now.

I was very pleased with Josephs knowledge of the problem and the time taken for the repair. I could not be happier More than happy to recommend. Booked the job one day, completed the next day... Try that with other mechanical repair workshops.

5 Stars

February 14, 2025
Unprompted review
Rated 2 out of 5 stars

Unprofessional Service

I booked a pre-inspection for a used car I was buying. The car was being sold without a roadworthy, so I booked this specifically to get an extensive list of things that I'll need to fix to get the roady.

Considering that I was paying $300, the service I got was abhorrent. Your mechanic told me there were only 2 issues with the car - the brakes need to be replaced and the headlights need to polished. That's it. Otherwise it would pass just fine. Apon taking it to a mechanic to get the roadworthy inspection done though, we were told that there are a magnitude more problems with the vehicle than your staff member ever mentioned. Let alone the fact that the brakes are just fine and had recently been replaced. Such a waste of the money and time these guys.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Lube Mobile Wagga - Thank for your effort

I recently used Lube Mobile for a repair, and while there were quite a few issues along the way, Alan's dedication and tireless effort ensured that everything was sorted in the end. He worked through every challenge with professionalism and persistence, making sure the job was done right.

It wasn’t the smoothest process, but Alan’s commitment to problem-solving and seeing things through made all the difference. I truly appreciate the effort he put in and would recommend Lube Mobile, especially if you get a mechanic as dedicated as Alan. Thanks again!

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

I went to Lube mobile for help for a service.

I went to Lube mobile for help for an oil leak and standard service. I was informed the service couldn't be done for at least a month, but he fixed the oil leak. Five weeks later, the oil leak was back and a new mechanic was sent to fix the issue. He advised me what the original bloke did was all wrong, and was surprised the service wasn't done there and then the month prior.
He then couldn't repair the oil leak because the initial mechanic had tightened the screw so hard (he advised this should never be done) that he couldn't undo it, and left me with no car for a few days. This bloke also had a rolled cigarette while determining how to move forward inside the car park.
After 3 days no car, the original guy came back (had to collect my keys from the office because I do not work from home) and go attend the car. It was fixed but not without informing me I needed $1500 worth of repair. Just bad service.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I called Lube Mobile and told them I had a diesel leak. They gave my problem priority and I had an 8am appointment the following morning.

I got several updates from the mechanic, Eduardo as he progressed to my home. Arrival was exactly on time. I found Eduardo to be very personable and attentive to the description of the problem.

It did not take very long and the problem was identified as one of two possible causes. I was recommended for the cheaper fix rather than the more expensive one. This advice was intensely discussed between Eduardo and the head engineer. They were very confident that the cheaper fix would sort things out.

Eduardo left briefly to find the parts and the repair was done quickly and cleanly, with no mess on my driveway. Eduardo then did a quick scan of my system to see whether there was anything else that needed urgent attention.

Overall this was a textbook delivery of service at what I thought to be a reasonable price. Thanks Eduardo and Lube Mobile.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional work

Jeffrey came down to service my car and was able to fix a problem I have had for years that other mechanics could not see. He came right on time and the communication exchanged was great! He made my experience with lube mobile amazing!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Joseph

Joseph - Van W11 - highly recommend, personable, professional, he went above and beyond to help us out with our car issues, organising another available mechanic to fix our car as he was unable too. Followed up with a courtesy to us to make sure our car issue was done and to make sure we were happy with the other mechanic. Now that is service. Very informative with knowledge on our that we do not know about. Do yourself a favour and request Joseph Van W11 - you will not be disappointed.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Wow, got mobile service within 2 hours of requesting. Alex was a very charming young man, prompt, efficient and friendly. Fixed all my lights at very reasonable price. Highly recommend. I am in WA

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and trustworthy

Excellent service and trustworthy. Morgan the mechanic was professional, polite and turned up on time. When identifying the problem left by bad workmanship from another car servicing business he communicated the issue clearly and showed the part. He took pride in his work, provided brilliant service with his mechanical knowledge. Highly satisfied with his work and will most certainly be using his services again. Lucky we found a trustworthy great mechanic.

January 8, 2025
Unprompted review

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