Lube Mobile Reviews 

2,970
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their professionalism, knowledge, and punctuality. Many people appreciate the convenience of the mobile service, allowing repairs and maintenance at their location. Reviewers also note the efficiency and quick resolution of vehicle issues, with mechanics providing clear explanations and valuable advice. Conversely, a small portion of people felt dissatisfied with pricing, reporting services were more expensive or included unexpected additional charges. Some reviewers also noted issues with mechanic competence, including attempts to upsell unnecessary repairs or leaving problems unresolved. A few customers also experienced poor communication or unhelpful responses from customer service.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the promptness, professionalism, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, friendliness,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding certain services, like a $385.95... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues like incorrect... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Called Lube Mobile, and they came by the next morning to help determine that my car battery was dead. They were absolutely lovely—quick, professional, and very easy to deal with. They were able... See more

Rated 2 out of 5 stars

I booked Lube Mobile for a yearly service on my 2015 Nissan Navara. The service itself came to $385.95, which I considered reasonable. However, I was then charged an additional $286.92 to re... See more

Company replied

Rated 2 out of 5 stars

DO NOT USE LUBE MOBIL Last week i had trouble with my car, the electric brake just would not release, i rang NRMA ROADSIDE, he said i would need a mobil mechanic- so i rang LUBE MOBIL he tri... See more

Company replied

Rated 5 out of 5 stars

I made contact with Lube Mobile to replace a Starter Motor that was noisey and ready to fail on my Mazda CX5. John was prompt in offering me a suitable quote with their current promotional deal. Bikas... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

About Lube Mobile

Information provided by various external sources

Welcome to Lube Mobile. Car Service and Car Repair with ultimate convenience provided by our friendly mobile mechanics.

Stay at home or work and relax. All work quoted before starting, keeping you in control of costs. Nationwide Warranty for peace of mind.

Click or call now for a quote.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(2,970)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor customer service

I had new tyres put on my caravan by the mobile tyre service of Lube Mobile. After fitment the van was stored in its carport at home. A few days ago I hooked up my van and saw two sets of weights (as used in balancing) lying on the ground. I wrote 2 emails about it to the company and got zero response. A phone call did not help either as the person told me to write an email?? Very poor aftersales response. Never again!

August 5, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Eugene,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. I have escalated this and we will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

My regular mechanic is on holidays and…

My regular mechanic is on holidays and my car had broken down so I called Lube Mobile for help and they sent me Ray. He was very knowledgeable, diagnosed the issue promptly, then repaired, replaced and serviced in a far shorter time than I thought. And the cost was about what we expected, so no nasty surprises.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Online chats

I've just finished dealing with a girl called Lesley over the online chat. In a very short time she had me booked with an excellent mobile repair in an amazing time frame. The price is second to none that I could find having sourced quotes all morning. So a big thankyou to Lesley and the team for acting so efficiently and effectively to overcome my issue.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

I am writing to express my dissatisfaction

I am writing to express my dissatisfaction with the recent service provided for my vehicle. Although the mechanic identified the key issue during the inspection, I was still unable to start the car after the service. This situation led me to discover that the battery was flat, despite the service invoice indicating that the battery life was still good.

This oversight has caused me to incur additional expenses and waste valuable time in resolving the actual issue.

Please advise what action will be taken by lube mobile to ensure reliable service in the future and to compensate the loss of my time & additional cost incurred.

July 18, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Chin,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Thanks Nathan

Nathan was an outstanding mechanic and very trustworthy bloke, I’ll call him from now on to fix any future issues with my car, blokes like that give the company a good name. Price was as expected for the problem I had.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt efficient service

I booked a mechanic on-line which was very straightforward. He text telling me he was was 10 min away and arrived on time. The mechanic named Aaron was friendly and very efficient. I'll definitely recommend him to friends and family. My Subaru now runs like a dream.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

On the 25/06/2024 I had an mechanic…

On the 25/06/2024 I had an mechanic from lube mobile come to fix my mitsubishi triton 2018 as the PDF and engine light was on and the car was in limp mod i need lube mobile to look at it they replaced a intercooler hose and then do a clean on the DPF but there chemicals they use would do anything well thats what the mechanic(Philip) told me and then had to do a DPF regeneration the mechanic send that he had tried to force a regen buy resetting the setting but but still dont work the car was still in limp mode and the mechanic told me that i need to buy a new PDF filter that was about $4000 after they had apparently done all the following the car wasnt fixed
Diesel intake sys Egr decarb 1-$85.44
intake fuel system cleaner -$18.20
engine oil 8.4lts -$193.45
waste management levy -$12.12
sump plug washer-$2.81
van supplies and consumables-$11.16
oil filter -$28.76
engine oil again ? -$46.66
intercooler hose-$253.96
labour cost -$393.89
GST-$104.55
Total cost $1150 and car still not fixed
so after all that i call a local mechanic told them what was wrong and showed them the work that has already been done and the car was still in limp mode and apparently needed a new PDF they advised me not to buy a new PDF filter as that will not be the problem so i booked the car in for today the 22/07/2024 the local mechanic and what they had found is that the lube mobile mechanic did not reset all the setting to do the regeneration so they finished what lube mobile was pay to do and cost me extra $304 so i will not recommend using this company and will never use them again what a JOKE NOT HAPPY and i will be taking this further

June 25, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Matthew,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. This has been raised with the manager of the area and they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Van S36 by Morgan

Van S36 by Morgan McConnell was on time , efficient , knowledgeable and very helpful in a difficult time . If I could give 6 stars I would , well done Morgan

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great job

Have not had a problem with any job that these guys have done. You will not get ripped off. Dont muck around and get the job done well. I wont go to anyone else now.
Thanks to Thomas for the work done this morning.
Woodbridge, WA.

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Would definitely recommend against using Lube Mobile. Got charged $827.26 just for the diagnosis that was completely incorrect. Ended up being a simple fix that a mate did in 20 minutes.

June 26, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Neil,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. We have raised this with our area manager and they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

NOT Absolute Ripoff

Firstly, this email was not prompted nor requested. My previous review (11/6/24) headed 'Absolute Ripoff' was reviewed by Lube Mobile management and the Invoice checked. Found the service tech. was unfamiliar with company invoicing and error(s) made. The invoice was corrected and the errors credited back. Restored my faith in good, experienced businesses that should be given a fair go. And good management that listens and acts.

July 11, 2024
Unprompted review
Rated 4 out of 5 stars

Did quick job

Had issue with starter motor they fixed it quickly back on road before I knew it

July 10, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Phillip,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. We have located your job in the system and have arranged to have the manager of the area call you.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Highly recommend

Massive thank you to Tedd for his expertise, fixed 2 previous mechanics screw ups and went above and beyond to order new parts and installed on the day!

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

chauvinist mechanic and inflated prices

I got a lube mobile van out to do a gear box service as it was changing really rough. Cost me $99 to have him look at it for 15mins. In that 15 mins all he did was plug in the test machine and tell me nothing came up as a fault. He went on to tell me it would cost $150 for him to test drive it then would be a charge for him to diagnose it in 15 min intervals (of I think it was $65 after that). The gearbox service was first quoted at $995 but when I said my last one was mid $300 he could bring the price down to $775. Luckily for me I actually know a bit about cars otherwise I would have paid a lot more than I needed to. Ended up taking it to a nearby mechanic where I got the gearbox serviced for $301 and rear mount replaced as I said to the lube mobile mechanic was the issue. He went on to tell me that a service wouldn’t fix the issue and gave me overly inflated quotes for things I didn’t need.would not recommend to anyone especially a female. Definately tried to make me feel like I had no idea what I needed even though I knew exactly what the problem was. He would have as well if he had driven the car instead of plugging his diagnostic machine in 10 times.

June 28, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Sara,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. I have located your job and raised it with the manager in the area. They will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Thank you John!

Thank you to John from Lube Mobile for fixing two leaks in my Purgeot. It was a huge job and he was meticulous from beginning to end. He is very courteous and professional and I would recommend this company for any repairs needed.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

First car service at home.

This was the first time I had a car service done at home. Paul (Van M31) serviced my car and he was professional, clearly explained the issues along with photos and gave great advice. I would definitely have Paul look after my car again and highly recommend him.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Had my car serviced after a while without one. Lovely staff and so easy to deal with. Super efficient and honest with the service. He was super friendly and overall professional. Would 100% recommend!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Would rate higher if I could

Sunny (U27) came through and did a gearbox service for me. Kept me up to date on everything he was doing and did an amazing job. Saved me nearly $300 as opposed to other quotes elsewhere. 10/10 would recommend and will definitely be using lube mobile again

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Van.38 Matthew (Embleton, Perth) Best Car Service Experience.

Matthew is an absolute legend, had my wifes ''Kia Sorento'' car log serviced while working from home, While working on my laptop I was receiving car inspection video mesages from Matthew explaining all observations in detail from tyres to the engine block of whats going with her car.
I came out to talk to talk him to confirm the works to complete and went back inside to continue working. An hour and a half later I received another video message of exact details of the works completed, even shared visuals of the parts replaced and consumbles used and how the parts of the engine was now running and hes cleaned in and around the engine block the exterior car and shined the tyres. Before leaving he left a list things to consider doing next and contact card.
Never experienced such impeccable service. Definitely picking Matthew for next car service, money well spent.
Thanks Matthew V.38

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Had my car serviced on Monday.
Last night I noticed a smell coming from the engine. Popped the bonnet to find my oil cap missing and oil sprayed all throughout my engine bay. Either cap was not replaced or not screwed on tight enough by the mechanic.

June 10, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Jayden,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. This has been raised with the manager in the area and they will be in contact.
Thanks again,
Lube Mobile customer service team

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