Lube Mobile Reviews 

2,970
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their professionalism, knowledge, and punctuality. Many people appreciate the convenience of the mobile service, allowing repairs and maintenance at their location. Reviewers also note the efficiency and quick resolution of vehicle issues, with mechanics providing clear explanations and valuable advice. Conversely, a small portion of people felt dissatisfied with pricing, reporting services were more expensive or included unexpected additional charges. Some reviewers also noted issues with mechanic competence, including attempts to upsell unnecessary repairs or leaving problems unresolved. A few customers also experienced poor communication or unhelpful responses from customer service.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the promptness, professionalism, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, friendliness,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding certain services, like a $385.95... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues like incorrect... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Called Lube Mobile, and they came by the next morning to help determine that my car battery was dead. They were absolutely lovely—quick, professional, and very easy to deal with. They were able... See more

Rated 2 out of 5 stars

I booked Lube Mobile for a yearly service on my 2015 Nissan Navara. The service itself came to $385.95, which I considered reasonable. However, I was then charged an additional $286.92 to re... See more

Company replied

Rated 2 out of 5 stars

DO NOT USE LUBE MOBIL Last week i had trouble with my car, the electric brake just would not release, i rang NRMA ROADSIDE, he said i would need a mobil mechanic- so i rang LUBE MOBIL he tri... See more

Company replied

Rated 5 out of 5 stars

I made contact with Lube Mobile to replace a Starter Motor that was noisey and ready to fail on my Mazda CX5. John was prompt in offering me a suitable quote with their current promotional deal. Bikas... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

About Lube Mobile

Information provided by various external sources

Welcome to Lube Mobile. Car Service and Car Repair with ultimate convenience provided by our friendly mobile mechanics.

Stay at home or work and relax. All work quoted before starting, keeping you in control of costs. Nationwide Warranty for peace of mind.

Click or call now for a quote.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(2,970)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The quality of work depends on the technician

The Lube Mobile technician arrived without the appropriate equipment to do the job. The wrong products were used and then he charged more than the quoted price. I won't be using Lube Mobile again, I would not recommend them to anyone based on the totally unsatisfactory experience I had.
Now something good to report - after lodging my complaint with Lube Mobile, they sent out another technician who did the work as quoted with the correct equipment. So, problem resolved.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Joel W28

Joel W28
Joel rang when he was on his way and arrived on time. He inspected the outside of the car first and answered all my questions in a way that I could understand (being a woman). My car had a few more issues that needed attention and he showed me and gave me an honest opinion. I was very happy with the service and will be a regular customer from now owner and of course will be requesting Joel.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Eduardo -MC/ C06

Eduardo -MC/ C06 - Was awesome, he rang on approach, arrived at the specified time. He had a look over the car first, he then changed out our brakes, gave some great advice. He looked at a couple of other issues we might have in the future, checked our brake fluid and battery for us aswell. He was definitely worth the price, he also answered all phonecall problems, we will definitely be calling Lube Mobile again for any future problems and hope to make him our preferred mechanic + he's mobile which is great.
In regards to Lube Mobile in general, they where very helpful and easy to navigate + emailed all correspondence within a couple of minutes when dealing with them.
We would recommend using Lube Mobile.

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Unfair payment by CHRIS

Today lube mobile guy come to my house ,first he came late and he just open my car try to start my car and couldn't start ,he went to he's truck start using he's table after 5 minutes then he said you need a battery [$500] after he tool my car keey ask me to pay him $143 just to show up to my address ,guys we need to be fair ,not body plant money this day ,I would be happy to get my refund back , because he's didn't do anything just show up to my address ,guys sometimes becarefull with this types of mobile mechanics ,.

June 1, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Al,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Great service from a professional!!!

Initially made a booking for a service on 2 cars - a Holden Arcadia, and a Kia Picanto. When Trent, our Lube Mobile Mechanic arrived, he quickly realised that the Kia was not due a service, but checked the vehicle over after we gave our okay. The service and inspection were done professionally, and quickly - but still thoroughly. Both cars are running better than ever!!!!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Sticking with these guys

I only use lube mobile when i can't get to my regular car service place. But after discovering that my regular car service place had not been doing their job properly resulting in a very expensive repair (close to 2000 dollars) I will not go back there again. The mechanics are professional, quick and do a thorough job. Highly recommend them and much nicer to be at your own place, rather than driving to a service center. I really appreciate their service.

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

ripped off in canberra

Initially wanted to get relatively minor work done on car but was told by lubemobile that further work needed to be done. Discussed work that needed to be done with mechanic and asked for total price which the mechanic provided verbally. Thought it was expensive but hey there’s been inflation so let’s go ahead. Paid first instalment on day one and they had to return on another day due to not having a part. I was expecting to pay around $350 based on verbal quote I’d received (having already paid first instalment). Instead at the end of the job they wanted $735. After some argument it was reduced to $564. Made a complaint to head office but outcome was the same. My advice if you have to deal with these people (and I strongly suggest you avoid them) make them email you a written quote.

May 10, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Adam,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. I have located your job and raised this with the area manager, he will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 1 out of 5 stars

Lube Mobile in Wangara

Lube Mobile in Wangara, Absolute Crooks!!!
I need to warn everyone to stay away from Lube Mobile Garage. We had a terrible experience with them when our car had a turbo failure. The mobile mechanic quoted us $800 for a tow to their workshop and some necessary repairs, we was quoted the cost for parts and labour will be $3000 dollars!, but the manager at Lube Mobile changed it to $8400 without any valid reason. I still didn't get a breakdown of the cost on how it changed almost to 9k.
I phoned Renault in the UK and they laughed and told us the part is around 600 pounds and postage. We was told that that Lube mobile is ripping us off and don't pay these guys and find a better mechanic. We ended up paying $1600 and still didn't get the problem fixed, they filted the oil from the car and put back in, and not even putting in new oil.
Lube Mobile's behavior is completely unacceptable, and we will never use their services again. I hope others don't have to go through the same ordeal.
Lube Mobile Wangara Perth, you are a Joke and ripping customers off.. Complete BS experience with this company.

May 13, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Ricky,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Fuel pump gave up on our Subaru…

Fuel pump gave up on our Subaru forester, lube got us in at 8am the next day, Dylan (GF05) arrived on time, and was really helpful at finding the problem straight away, got us a new part, fitted it quickly and was happy to explain what he was doing and why to me. Great guy who made a bit of a stressful one much better and got us back on the road.

May 11, 2024
Unprompted review
Rated 2 out of 5 stars

Wouldn’t use again

Wouldn’t use again. Booked in for 8am, guy turns up at 8:15, told it would take an hour it took over 2. Only did half a job now need to take caravan to someone who can pack bearings including the inner. Charged $290 for a job I could have done.

April 26, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi There,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 2 out of 5 stars

Normal yearly service and a few wiper…

Normal yearly service and a few wiper blades replaced.
$625.00. l now things are going up, but this is ridiculous. l will not use their service again.

April 24, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Dragan,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. Your job has been raised with the manager in the area and they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 1 out of 5 stars

Get writing quote before any work

Hi
I called out lube mobile to replace a gearbox mount that I supplied.
Labour 1 hour $400.
Lube mobile supplied a 10mm nut $17.25
Bunnings 20 cents

April 19, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi David,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, this incident has been raise with the area manager and they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 2 out of 5 stars

bearings

The job was a bearing replacement on a boat trailer. After saying they could do the job & quoted $300+ they sent a mechanic who had never done trailer bearing, spent a long time researching how to do it, didnt know what a bearing buddy was. Their suppliers had no parts & he rang his boss who suggested the axle needed replacing. They then proceeded to charge me $460 to take the wheel off suggested taking it to the workshop to replace he axle & put the wheel back on. He arrived at 11amish & left at 12:30ish & asked me if he had been here 3 hrs. I baulked at the charge & he said they charge $45/15mins thats $180/hr. I spoke to a manager who was rude and aggressive but I think he was defending the diagnosis where I was questioning cost for 1hrs work & the rest research which should have been done prior. Never again I’ll go with a specialist in future.

March 27, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi D S,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Great service

My partners car was looked after Joshua and his team mate in van C27, explained what was needed and gave a quote with no obligation, service was quick and very professional, would recommend them anytime

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Murtaza @ LubeMobile is Great!

Had Murtaza deal with my Landcruiser Prado and he was an absolutely amazing mechanic to deal with. I’ll definitely be going to him for all future car problems. Super fair pricing and trustworthy, it all got fixed while I was at work!!!

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Quote wasn’t cheap but okay let’s do…

Quote wasn’t cheap but okay let’s do it.

Mechanic comes around at end of day, and agrees with my own diagnosis. The job I was quoted on. Looks at my car and jacks up the quote by about 50% on top of original quote. There is no way he wanted the job, he wanted to make hundreds more for the same job quoted or charge me a diagnosis fee. He could make a living running that scam if enough people go along with it or make hundreds more for the same work.

April 3, 2024
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Roland
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. I will raise your job with the manager in the area and they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Mark (V15) was a really excellent…

Mark (V15) was a really excellent mechanic and provided a great service. He was polite and explained what needed to be fixed with my car in language I understood. I will definitely be recommending Lube Mobile to all my friends and family. My car was serviced and repaired at my workplace and I was kept informed throughout the day of progress. Very satisfied customer.

March 27, 2024
Unprompted review

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