Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
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Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
2.8
Average
216 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lucky247 Casino
Hi Michael,
Thank you for the lovely feedback. We’re glad Teresa’s fast and efficient service hit the mark!
Regards,
The Lucky247 Team
Very well advice n nice to talk to
Very well advice n nice to talk to
November 23, 2025
Unprompted review
Reply from Lucky247 Casino
Good morning Jenny,
Thank you so much for your lovely review, we really appreciate you taking the time to do this!
So pleased that you have been well advised. Should you ever require assistance or advice, our Support Team are available 24/7 to happily assist.
Kind regards
The Lucky 247 Team
I have had two pending withdrawals with…
I have had two pending withdrawals with lucky247 since early september. I received an email from them on 24th september asking me to verify my account, I did so immediately and was told my account had been successfully verified. What then followed was several days of me not receiving my requested withdrawal. I reached out several times. I received a reply congratulating me on my winnings and assurances that my withdrawal would be processed that same day. I then received an email stating that my account was under an "account review" and that until that review was completed there would be no further updates coming to me. This was over a month ago, That was the last time i have heard from lucky247. In the time between then and now i reached out to askgamblers in an attempt to settle this issue. Lucky247 did not bother to respond to any of askgamblers comunications. I have also sent them several emails via resolver in the hope that it might help me to receive my winnings. Again lucky247 have not bothered to reply to any of those emails. It seems obvious at this point that there is not such thing as this "account review" and it is all one big effort to avoid paying me the money that belongs to me. I can see from the below reviews that lucky247 do respond to trustpilot reviews and so i expect them to reach out to me at some point. I am sure they will be very sorry for their actions over the last month or so. I am also sure they wont quite be sorry enough to actually do the one things that matters and pay me my winnings. Who knows, maybe they will prove me wrong. I will update this review as and when they reach out.
September 24, 2025
Unprompted review
Reply from Lucky247 Casino
Hi Jade,
Thank you for sharing your experience, and we sincerely apologise for the delay and frustration this has caused. We understand how important it is to receive clear communication and timely updates regarding your withdrawal.
Please note that we have reached out to you privately to review your account details and provide further assistance. Our team is actively looking into this matter to ensure it is resolved as quickly as possible.
Thank you for your patience and understanding while we work to bring this to a satisfactory conclusion.
Kind regards,
The Lucky247 Team
I have had two pending withdrawals…
I have had two pending withdrawals since 5th september for £919 and £2025. Initially the casino asked for id and address as verification. This i provided. Then i was asked for an id selfie. I also provided this. I was told my documents had been accepted and payment would be imminent. Of course i did not receive my winnings. 6 days in a row i received an email stating that my winnings would be processed that same day. Every day i checked and i had not received my winnings. I was then told my account was undergoing an "account review". They could not state why this was happening, or how long i could expect this review to take. Eventually i posted a review on trustpilot. Lucky247 decided that rather than pay out my winnings they would raise a complaint about my review in order to have my words taken down. They still have not paid me my winnings and so i am resubmitting my review in order that other people do not make the same mistake i made in continuing to play at this casino.
Edit: in reply to lucky247 who did indeed reach out. I sent them EXACTLY what they asked me to. Guess what, they found another excuse to reject my document that was EXACTLY what they asked me to send and avoid paying out my winnings yet again. It is clear that every reply i get from them is just one more invention of a reason for them to attempt to keep money that does not belong to them.
September 5, 2025
Unprompted review
Reply from Lucky247 Casino
Hello Denise,
We’re truly sorry to hear about your frustration and understand how concerning it must feel to have your withdrawal delayed. Please know that we never intend to cause unnecessary stress — our goal is always to ensure that all verifications are completed as smoothly and quickly as possible, in line with regulatory requirements.
Regarding the Trustpilot review process, please note that the decision to keep or remove a review lies entirely with Trustpilot. We do not have control over that outcome.
We have also reached out to you directly to assist with completing the verification of your account so that we can finalise your withdrawals. However, we are still waiting for your response. Once we receive the requested details, we’ll be able to move forward promptly.
We sincerely appreciate your patience and cooperation while we work to resolve this for you.
Update: We’re genuinely sorry to hear that you feel this way, and we completely understand how frustrating the verification process can be — especially when you’re waiting for your winnings.
Please rest assured that our intention is never to delay payments unnecessarily. The verification process is a regulatory requirement designed to ensure both your account’s safety and compliance with industry standards. We truly want to complete this as quickly as possible for you.
If you could kindly resend the requested document in the correct format, our team will prioritise reviewing it so we can finalise your account verification without further delay. We’re here to assist you every step of the way and appreciate your continued patience and cooperation.
Kind regards,
Lucky247 Team
removed from promotions after months of play
I have been playing at this casino for several months. For some context, the vast majority of my play has been with cash only. over the last few months i have deposited several hundreds of pounds weekly. I rarely used a deposit bonus and every single day i declined the offer of free spins upon logging into the casino. As well as that on the days that i was given cash back from my previous days losses i never instantly withdrew the cash and always redeposited and continued to play. So you can see why it came as a shock to me to find out that i had been completely removed from promotions and the casinos loyalty programme when i logged in one day. I can only assume this is because all of my cash wagering had gotten me to the cusp of being at their highest rewards tier and they decided to cut me off before i reached it. No doubt the casino will quote something vague about it being a business decision and it being within the terms and conditions blah blah blah. Bottom line is that this is an appalling way to treat loyal customers. Based on my personal experience of playing at this casino it is impossible for me to recommend people play here. Find somewhere else that treats customers better.
Edit: as expected and predicted lucky247 reached out and quoted something vague about terms and conditions being the reason for the restriction. Unfortunately they decided not to clarify the reasons behind the decision. Potential lucky247 customers please read this review and stay away from this casino.
September 8, 2025
Unprompted review
Reply from Lucky247 Casino
Hi Adam,
Thank you very much for sharing your feedback with us. We’re really sorry to hear about your disappointment, and we truly appreciate the time you’ve taken to explain your experience in detail.
We’ve reached out to you via Trustpilot to request your account details so we can take a closer look and provide you with a clear explanation. Please rest assured that we’d never want any of our players to feel undervalued — especially someone who has shown such loyalty and consistent gameplay.
We do understand your frustration regarding the change to your promotional status. While you mentioned rarely using bonuses, we completely understand that being excluded from promotions can still feel unfair. We’d really like the opportunity to review your specific case directly.
Once we have your account details, we’ll make sure to get back to you personally with more information.
Thank you again for your feedback — it really helps us improve.
Warm regards,
Lucky247 Team
refusing to pay out winnings
Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they cannot give any specifics into why my account is being reviewed, what exactly it is they are reviewing or how long this review might be expected to take. Very convenient for them. Obviously at this point they are just inventing excuses to avoid paying my winnings. Absolutely would recommend every player considering playing at this site avoid like the plague. I would like to add following lucky247 reaching out to me to help resolve this issue i received an email from them. This email was not to tell me my withdrawal has been processed. It was actually to aske for more documentation for an already verified account. If it was possible to give this casino less than 1 star i would. I repeat my earlier advice of AVOID THIS CASINO LIKE THE PLAGUE!
September 24, 2025
Unprompted review
Reply from Lucky247 Casino
Hi Daniel,
We’re truly sorry to hear about the frustration you’re experiencing and understand how upsetting it must feel to have your winnings delayed after being told your account is verified. Please rest assured that we take situations like this very seriously, and it’s never our intention to cause uncertainty or make you feel we are avoiding a payout.
We have requested your account details via TrustPilot so we can look into your case directly with our team. Once we receive those details, we’ll be able to review your account status thoroughly and provide you with clear updates.
While account reviews are sometimes necessary to ensure full compliance with regulations and the security of all players, we completely understand how stressful it can be when timelines or reasons aren’t clear. Our goal is to resolve this for you as quickly as possible and ensure transparency throughout the process.
Thank you for bringing this to our attention—we truly value your feedback, and we’re committed to getting this sorted for you.
Best regards,
Lucky247
Not gUseood at paying out,they pay but not…
Use another site,many better out there. Not good at paying out,they pay but not to the right account.Asked them twice now not to pay into a certain bank,took the bank off my list,havent put money in from the account for 9 months but theyve just done it again,another 200 quid.They just say well the bank accepted it so take it up with them.Thats 1k now into an account I cant access thats not even on my list of accounts anymore. I have reached out to them,evry time same answer,we sent the money you need to collect from the bank. Explained many times that I cant;same as their answer here,just waffle.
August 12, 2025
Unprompted review
Reply from Lucky247 Casino
Hello John,
So sorry that you have encountered this issue.
We would love to explore this further for you. When you have time, may I ask that you kindly reach out to us, either on Live Chat or by Email? Our Email Address is support@lucky247.com (mailto:support@lucky247.com) We are available to assist you 24/7. Thank you.
Regards
The Lucky247 Team
Reply from Lucky247 Casino
Hi Tomasz,
Thank you, Teresa — we're truly grateful for your kind words. It means a lot to be called 'brilliant' by someone with such excellent judgment!
Regards,
The Lucky247 Team
Poor RTP
40 pounds spent on Xmas bonanza (20p per spin) not one single bonus round or win over 40p ! Deleted site RTP is terrible
May 1, 2025
Unprompted review
Reply from Lucky247 Casino
Hi Nicola, we're really sorry to hear about your experience with the Christmas Bonanza game. We understand how frustrating it can be when things don’t go as expected. We’ve received a reply from you on Trustpilot with an email address, however, we couldn’t locate an account associated with the email provided. Please reach out to us directly with more information—such as your username or registered email—so we can look into this further for you. Thanks again for sharing your feedback!
Best regards,
Lucky247
Worst site ever you can’t get one bonus…
Worst site ever you can’t get one bonus on any of the games this site needs taking down because it’s so bad and it’s unfair the amount you spend I spent £100 not one bonus what so ever I hope this site gets what it deserves and removed Broadway gaming are the worst ever really
February 24, 2025
Unprompted review
Reply from Lucky247 Casino
Hi Luke,
We’re really sorry to hear you’re feeling this way about your experience. We know how frustrating it can be when luck doesn’t seem to be on your side. Our games are powered by certified random number generators (RNGs), ensuring that every spin is completely fair and unpredictable—sometimes bonuses hit quickly, and other times they take longer.
We appreciate your feedback and take all player concerns seriously. While we understand your frustration, we strive to provide a fun and fair gaming environment for all our players. If you'd like, our team would be happy to review your account and answer any questions you may have—we have requested account details via Trustpilot.
Wishing you the best, and we hope luck turns in your favor soon! 🎰🍀
Best regards,
Lucky247
Raluca from live chat
Got a matter that has been going on for wks resolved in a matter of minutes thanks to Raluca from live chat
September 11, 2024
Unprompted review
Reply from Lucky247 Casino
Hi Janet,
We’re thrilled to hear that Raluca was able to resolve your issue so quickly! It’s wonderful to know that her assistance made such a difference. If you need anything else, don’t hesitate to reach out.
Best regards,
Lucky247
Very helpful didn't moan at all
August 31, 2024
Unprompted review
Reply from Lucky247 Casino
Hi Paul,
Thank you for your kind words! We’re glad to hear that you found our team helpful and that they provided a positive experience for you. We always aim to assist with a smile, no matter the situation.
If you need anything else or have any more questions, just let us know. We’re here to help!
Best regards,
Lucky247
Please please avoid playing this site
Please please avoid playing this site! 700 spins and not a single bonus! Disgusting deleted account after deposit and bonus was gone
August 23, 2024
Unprompted review
Reply from Lucky247 Casino
Hi Clare,
We're sorry to hear about your experience and understand how frustrating it can be when things don't go as expected. Our games use a random number generator to ensure fairness, but we know that luck can be unpredictable at times.
We take your feedback seriously and appreciate you bringing this to our attention. If you had any unresolved issues regarding your bonus or account, we'd love the opportunity to assist further. Please reach out to our support team, and we'll do our best to help.
Thank you for your feedback.
Best regards,
Lucky247
Teresa was so helpful from customer…
Teresa was so helpful from customer service genuine site very good and nice
March 27, 2024
Unprompted review
Reply from Lucky247 Casino
Thanks for the great review, David!
Our team will work hard to continue to offer you a great experience. Please feel free to contact us anytime, 24/7, via our Live Chat.
Regards,
Lucky 247
Great experience all round from I'd…
Great experience all round from I'd verified and withdraw being processed,Teresa was very helpful
February 25, 2024
Unprompted review
Reply from Lucky247 Casino
Hi Donna,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Lucky247
Lucky247 has kept me entertaind for…
Lucky247 has kept me entertaind for many a year. All good fun.livelifelovepeaceandhappiness.
February 18, 2024
Unprompted review
Reply from Lucky247 Casino
Thanks for the great review, Michael!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Lucky247
Teresa was Very helpful and gave me a…
Teresa was Very helpful and gave me a good time frame for that I was inquiring about
October 31, 2023
Unprompted review
Reply from Lucky247 Casino
Thanks for the great review, Ab!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Lucky247
I played a lot on this site
I played a lot on this site, currently I played on 3 main sites, it turns out that all 3 are suspended, I don't understand why until Friday everything worked normally for deposit and withdrawal
September 25, 2023
Unprompted review
Reply from Lucky247 Casino
Hi Katia,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally. I'm sorry to hear that you experienced a delay in receiving your withdrawal.
We hope you may understand, as with most respected operators, withdrawals may be delayed, in limited circumstances, due to instances where regulatory checks required to verify a customer’s details. We try to in limit this as much as possible and offer support to our customers during this process.
We have reached out to you privately for some further information and would be happy to investigate this for you and see if there anything we can do to improve our service and your experience of the site.
Regards,
Lucky247
Great site with bonuses and very…
Great site with bonuses and very helpful and quick customer support
June 21, 2023
Unprompted review
Reply from Lucky247 Casino
Thanks for the great review, Mark!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Lucky 247
Savanna good service and really good…
Savanna good service and really good person give them coment they do good job and fast
May 11, 2023
Unprompted review
Reply from Lucky247 Casino
Hi Ernest,
Thank you for your positive review of our site. We are glad to hear that you found Savanna very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Lucky247
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