Promotion terms were split between the payment section and promotion screen. Oddly, cash balance got tagged as promo even after I skipped the offer. A promotion can be average and still be clear; this... See more
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Time-out settings were hidden under responsible play, then another menu inside that. Took longer to find than the actual cashier. The account page gave me nothing clearer. I had to check the same scre... See more
I used the promotion on Live Roulette since it was listed. Then the progress bar barely moved because contribution was hidden elsewhere. The small print mattered only after the click. The same detail... See more
Cashback appeared in the promotion tab on this morning. By the time I clicked it, the reward history stated nothing was available. No schedule, without any warning, just empty. That detail mattered si... See more
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the spend history only covers 30 days…
the spend history only covers 30 days and there is no export, so checking what i deposited over 3 months means screenshotting the page monthly and keeping them myself. not much of a control
The support ticket states "waiting for…
The support ticket states "waiting for player" even though I submitted the utility bill yesterday.
I looked twice, same file, unchanged status, no clear next step.
The records continued to show the issue as unresolved
wednesday afternoon was when the…
wednesday afternoon was when the problem started. The cashier button hid behind the keyboard on my small laptop. It was already my second coffee, so maybe I was impatient, but still. Not a disaster, just a very poor account experience.
My date filter ignored the last two…
My date filter ignored the last two withdrawals
Started a small 37 withdrawal mainly to…
Started a small 37 withdrawal mainly to test the payment area. It moved to processing, then back to balance, and the reason field just said "manual check". Customer support was still showing the same old note afterwards
At the bingo hall
At the bingo hall, one staff member said the late game was included with my pack, another said it needed a separate ticket. I only found out at the table when the caller had already begun.
Even after relogging
Even after relogging, the conversation ended before anything was fixed
Date filter ran without a hitch.
The reload promotion seemed simple
The reload promotion seemed simple: expiry timer showed one date in promos and another in the wallet. Why show one thing first and another later
Mobile cashier button disappeared
wagering counter went from 62% back to…
wagering counter went from 62% back to zero overnight, nobody can explain it.
The withdraw button sat behind the…
The withdraw button sat behind the keyboard on a battered Galaxy
Sweet Bonanza was still sitting in…
Sweet Bonanza was still sitting in favorites after I logged out.
been around about ten days
been around about ten days. one chat, asking whether my debit deposit had cleared, and it had. cant tell you much about how they deal with a large withdrawal or a dispute just yet, but that first interaction was fine.
Login codes arrived out of order while…
Login codes arrived out of order while making dinner.
Somehow, Face ID worked once then asked for email again.
boring account functions should just work.
I would not have cared if the site had shown one honest status
Live chat reached position two
Live chat reached position two, refreshed, and sent me back to eighteen. After the third attemt I stopped trying, and the status was unchanged at breakfast.
The date filter counted Friday as…
The date filter counted Friday as Saturday. After that, the weekly total changed between devices. maybe it applied later, but the page never said so. It was a small issue until the account pages kept disagreeing
Withdrawal approved
Withdrawal approved, then flagged again the next morning for no reason.
small phone login looped again.
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