Think this site is owned and operated by Grosvenor Casino.Once again the return to player percentage is dire.Have played here for many many months and have had one win only.Avoid using this site as sp... See more
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Got promotional games, played deposit, then played free games. I won around 40.00 plus, off free games. Didn't understand needed to still play off a certain amount on a particular game. Thought... See more
This site is absolutely shocking do not waste your money rubbish wins and bonuses 22 free spins for 36p spent £100s never won anything all is does is take take take As others have said this site is w... See more
The site is excellent. Pleasant enough design and reasonably simple to navigate. The offers can be excellent although the cap on winnings from promotions can be a major disappointment. However, if you... See more
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About Lucky Pants Bingo
Information provided by various external sources
If you love online bingo, slots or you prefer table games then Lucky Pants Bingo is for you!
Sign up to Lucky Pants Bingo today to receive your exclusive offer, and meet our mascots the loveable, Betty Balls & cheeky Luke Pants, you will find them in the chat rooms everyday giving away free spins, bingo cards and prizes!
Lucky Pants Bingo is the friendliest online bingo game and offers players exciting games, special promotions, and big jackpots. You can experience the fun of Lucky Pant Bingo anywhere and anytime on desktop, mobile or tablet.
Lucky Pants Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain.
Sign up to Lucky Pants Bingo today to receive your exclusive offer, and meet our mascots the loveable, Betty Balls & cheeky Luke Pants, you will find them in the chat rooms everyday giving away free spins, bingo cards and prizes!
Lucky Pants Bingo is the friendliest online bingo game and offers players exciting games, special promotions, and big jackpots. You can experience the fun of Lucky Pant Bingo anywhere and anytime on desktop, mobile or tablet.
Lucky Pants Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain.
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1.4
Bad
263 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Lucky Pants quality trained Customer Service, need to help out the BCasino staff!
Customer service at lucky pants second to none. If you ever get Mark he is fantastic! The site itself is a bit better since they upgraded it, as are the promotions, but 4 of the five stars is for well trained Customer Support. Take note BCasino! Get some training like LuckPants!
February 6, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hello Kelly!
Hope the week is kicking off on a good foot so far. We totally do though after reading your review.
Indeed, our Support Team does its very best to provide adequate assistance to our dear customers and it is very gratifying when we read such nice comment.
As always, we put our customers' experience on the site first and strive our best to meet their expectations.
Kelly, we do wish you more amazing and fun times on our site; Any assistance you require, as always, do not hesitate to pop onto our Live Help.
Thank you and all the best on your favourite games.
Regards,
Lucky Pants Bingo Team
really good feedback from summer xx
January 31, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hello Nicola,
Hope you are doing well.
We are pleased to read that our services were up to your expectation.
Having ensured that your review be well communicated to Summer, as always do not hesitate to pop onto our Live Help channel should you require any assistance.
Wishing you the best of luck on your favourite games, keep the reviews coming as your opinion is what makes us better.
Thank you.
Lucky Pants Bingo Team
Excellent help provided by Melody
Excellent help provided by Melody. Great customer service via Live Chat! Keep it up :)
January 30, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hello Tomasz,
Hope you are well.
Thanking you for your 5-stars review, we do apologize for our delay in getting back to you.
Having ensured that your comment be well communicated to Melody and our Support Team, your review indeed makes our week kick start better.
We wish you all the best on your favourite games and as always, any help you may require, do not hesitate to jump onto our Live Help for immediate help.
Have a great week ahead.
Regards,
Lucky Pants Bingo Team
Was helped by Thomas today on support…
Was helped by Thomas today on support very friendly and sufficient thankyou
January 26, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hi Gemma,
Trust you are well on this fine Monday.
Apologizing for the delay in reverting back, we are pleased to read that Thomas provided you the assistance you were looking for.
Indeed, our Support Team makes it a must to provide the very best possible service to our customers in view of making your experience fun and amazing.
As always Gemma, never hesitate to contact us for assistance. Until then, we wish you all the best on your favourite games.
Thank you.
Regards,
Lucky Pants Bingo Team
for the supprot team
im back to let u aall know that the support team do a fantastic job when i come onto live help and ask for there help which they do a lovely job which i love them all for helping me out like they all do when im stuck they helpand ive even spoken to some of them on the phone as well and its so nice t hear a friendly voice on the end of the phone when u give them a ringjust to say that u all are doing a wonderfull job this is all to pass and present in live support which ive spoken to the likes of johnas ,curtis aaron which i dont see on support but ive had a lovely chat on phone with the lovely and stacy and aslo vickki as well but probs i will get to speake to u allon the phone oneday i hope this is to say thankyou to the lovely jordan,jake dave ,mark,thomas,jonathan.shaun,nick,evan,tom,summer,megan laura april sophia nina melodylove u all as u know i do if there was more stars i would give u more love to all in support team and nt forgetting as well the promo team and all the cm team as well love to u all i do hope that i get a reply never got a reply i did at the beginging of this month so hope u all like wwhat ive said and i mean all the words i say from the bottom of me heart every word love u all bye for now love liz1971 xxxx hehehe
January 25, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hi Elizabeth,
Such a pleasure, as always, to read your amazing review and how you enjoy your time on our site.
We do acknowledge a slight delay in reverting back to you and we sincerely apologize for this.
Your review has now been passed on to our Support Team, who as always, wore their best smile upon hearing your lovely words.
Indeed Elizabeth, we always do our best to make your experience amazing and fun!
We look forward to hearing from you soon Liz.
Enjoy your week and sending all the luck possible your way for a nice win.
Thank you.
Regards,
Lucky Pants Bingo Team
Spoke to Mark
Spoke to Mark. Sorted out my problem quickly and efficiently. Great service.
January 23, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hello Ben,
Hope you are well and running on this fine Monday.
Such a pleasure and smile on Mark's face today while reading your review.
Indeed, our Support Team does try its best to help enhance and make your experience enjoyable.
Such positive response makes us want to go even further to make your time on our site the best one!
Any assistance you require, as always, do not hesitate a second to pop onto our Live Help for a prompt and personal assistance.
All the best on your games.
Regards,
Lucky Pants Bingo Team
So let me explain where I am at with…
So let me explain where I am at with this site. Joined a shirt while ago... Said account was verified upon opening registered card deposited no issues. was fortunate enough to win a nice amount of money requested withdrawal. Problems start from here!! Had no passport or driving license explained this customer service were very good and said birth certificate was acceptable so sent along with payslip and utility bill. My card is very worn and a dark blue colour when I tried to take copy or picture it was barely visible. Spoke to them was told black and white copy would be acceptable so sent this over recieved an email back stating card accepted. Spoke to customer service who confirmed this and said withdrawal would be released first thing next morning. Called next morning this was confirmed and I was told it was being released within the next couple of minutes... All good well at least I thought it was!! Called that evening to be told withdrawal had not been released and documents not accepted asked to resend everything!! No one contacted.ir emailed me at all during the day to advise of this. Since then nothing but issues so basically they accepted everything confirmed withdrawal as being released ( I have all emails and recorded all calls) been back and forth each time they ask for something different and more things I am now taking the matter further. Gambling complaints association who for info have all emails and recorded calls state this should be paid, also now have taken up a legal adviser and following last email where they do not care I am also approaching a national newspaper so all in all very good!! Please everyone be aware of this site they chop and change there requests each time and there decision. Thankfully I have proof of them confirming everything.
January 23, 2020
Unprompted review
Reply from Lucky Pants Bingo
Dear Emma,
Apologizing for the delay in replying, we are truly sorry to read that you had such an experience during your withdrawal.
Indeed, following a successful registration, there are elementary checks which require completion before you can start playing.
However, there are indeed further checks which, as required by the UKGC, need to be completed before we can move ahead with the release of the funds.
Emma, we can totally understand that such checks, usually occurring only once, can delay and make the withdrawal process longer. But we totally assure you that once we complete these checks, you shall not be requested to provide same each time.
Now, in regards to the documents issue you faced, if you could contact our Live Help as soon as possible in view of us better reviewing your account to see what caused such confusion.
We again apologize that this left a sour taste in your mouth and definitely would like to make it up to you as soon as we review your account.
We wish you all the best until then Emma.
Regards,
Lucky Pants Bingo Team
Great site ..winnings payed out quite…
Great site ..winnings payed out quite quickly and staff very helpful.
January 11, 2020
Unprompted review
Reply from Lucky Pants Bingo
Dear Roy,
Hope you are well.
It is always a pleasure to read such pleasant reviews.
Our aim at Lucky Pants Bingo is to ensure our customers are enjoying their experience and are satisfied with our services offered.
As always, we wish you all the best on your favorite games and should you require any further assistance, do not hesitate to contact our 24/7 support.
Regards,
Lucky Pants Bingo Team
Dont play on this site .its a rip off…
Dont play on this site .its a rip off .u win on bonus money it takes it all of you.wish i read the reviews before i sighned up
January 9, 2020
Unprompted review
Reply from Lucky Pants Bingo
Hello Tina,
Thank you for taking the time in writing to Lucky Pants Bingo.
We are truly sorry to hear you haven't much enjoyed your experience on our site.
We would much appreciate if you could contact our Support Team via any of the below portals in view of enabling them to review your account accordingly and see how your experience can be enhanced.
Email: support@luckypantsbingo.com
Phone Number: 08082386070 (Toll Free)
Landline: 02035519705
Regards,
Lucky Pants Bingo Team
Had to do a verification which I’ve…
Had to do a verification which I’ve never done before....after a few emails I eventually managed with the patience of June helping me when I called...thanks June got my winnings...was verified on Sunday...funds released by Monday night and hit my bank on Wednesday...thanks again for helping me
January 8, 2020
Unprompted review
Reply from Lucky Pants Bingo
Dear Member,
What a pleasant news for us when reading your comments.
We are happy that your experience on the site is up to your level of expectation. Our Live Help agents are always here to assist members and make sure that they all have a good experience.
We are even happier to see that apart from having a good experience, you were also lucky with some good wins.
Thank you again for your feedback and wishing you more pleasure on the site
Regards,
Lucky Pants Bingo Team
Just had help on chat from Jordan
Just had help on chat from Jordan, sorted my 2 issues out no problem at all. Chat people are always super helpful and friendly. Loads of games on the site so you never get bored. Always a promo running for you to try and win cash or some other prize. Withdrawal process straightforward and gets to my account in 5 days, that includes the processing time at their end. My favourite site to play on.
January 3, 2020
Unprompted review
Reply from Lucky Pants Bingo
Dear Maggie,
We do hope that you are doing well and that you are enjoying your time on our site.
It is with great pleasure that we read your lovely comment about Jordan.
Customer satisfaction is amongst one of our priorities and from the feedback that you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Lucky Pants Bingo Team
April was ecellent and the customer…
April was ecellent and the customer does actually come first. most comforting tbh
January 2, 2020
Unprompted review
Amazing chat service very helpful and…
Amazing chat service very helpful and gr8 games selection a+++++
December 28, 2019
Unprompted review
Reply from Lucky Pants Bingo
Dear Tina,
Thank you very much for your nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do no hesitate to contact us should you require any further assistance.
Regards,
Lucky Pants Bingo Team
Excellent website
Extremely happy with lucky pants bingo. I won November's monthly loot and I just received my prize which I am absolutely delighted with. Never thought that I would win anything when I opted in. The team kept in touch with me and were true to there word. Definitely worth trying.
December 28, 2019
Unprompted review
Reply from Lucky Pants Bingo
Dear Yvonne,
Congratulations again for being the amazing winner of November loot!!
We are pleased to hear that you are enjoying your prize.
Customer Service and customer satisfaction are amongst our priorities and it brings us a lot of pleasure that our Customer Service has met your expectations.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Lucky Pants Bingo Team
i had a call from june on luckypants…
i had a call from june on luckypants and she resolved my problem in a few mins id like to rate her help as a 10/10 she was fantastic the best ive ever been looked after by anyone on this site not to say ive not been looked after but she went beyond to help me ty so much june and i hope you have a wonderful christmas
December 24, 2019
Unprompted review
Reply from Lucky Pants Bingo
Hello Jeffrey,
Such a pleasure reading your review this morning.
We hope you have had a great Christmas and preparing a great welcome to 2020.
Indeed, we have now duly relayed your feedback to June and our team. Such a sense of pride knowing our customers are satisfied of the services we provide.
As always, do not hesitate to pop onto our Live Help should you require any further assistance.
All the best on your favorite games!
Regards,
Lucky Pants Bingo Team
Great support Summer,thank you
December 18, 2019
Unprompted review
Reply from Lucky Pants Bingo
Dear Arkadiusz,
Seeing our members happy with our service and with the site is what we expect.
We thank you for your feedback and will make sure to pass it on to Summer as well as the whole team.
Wishing you a nice day.
Kind Regards,
Lucky Pants Bingo Team
Anyone know how long it takes for…
Anyone know how long it takes for withdrawel process and do u have t show I'd?.just joined and won 700 and withdrew it but just says pending.i have never had to verify my self before but looking at reviews its saying to get your money I will have to verify and I dont have any photo I'd
December 3, 2019
Unprompted review
Reply from Lucky Pants Bingo
Hi Laura,
Thank you for taking the time in writing to Lucky Pants Bingo.
As you must be aware, we are required to regularly run verification checks on the accounts of our members.
We invite you to contact our friendly 24/7 Support Team who shall be able to review your play account and advise you further in regards to the withdrawal process.
We wish you all the best on the site.
Best Regards,
Lucky Pants Bingo Team
Jordan and his team r great
November 18, 2019
Unprompted review
Reply from Lucky Pants Bingo
Hello Sam!
Hope you are doing well.
It is indeed with utmost pleasure that we read your nice review! We shall ensure the concerned agent and team is made aware of same.
Sam, we are very happy to hear you are enjoying the site and our games. Should you require any assistance, our Friendly Team is available 24/7 to help you in the best possible way.
We send you all the best of luck.
Thank you.
Regards,
Lucky Pants Bingo Team.
Jordan was spot on helping me with my…
Jordan was spot on helping me with my problem your a star x
November 4, 2019
Unprompted review
Reply from Lucky Pants Bingo
Hi Sian,
Thank you for taking the time in writing to Lucky Pants Bingo. Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
Your feedback will surely be passed on to Jordan.
We wish you all the best on the site.
Best Regards,
Lucky Pants Bingo Team
Very helpful support and as a DAUB site…
Very helpful support and as a DAUB site I know payouts are quick and painless. I got one of their free bonuses and turned it into real cash!
I can take the other half out for a free dinner over the weekend - great stuff, she will be pleased.
Recommended and easy to play.
October 25, 2019
Unprompted review
Reply from Lucky Pants Bingo
Dear Simon,
Thank you very much for your feedback.
We are indeed focused towards customer satisfaction and seeing that we have managed to meet your expectation, can only bring satisfaction to us.
We hope to see you again on the site soon.
Regards,
Lucky Pants Bingo Team
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