Lucky Seven Private Hire logo
Visit website

Lucky Seven Private Hire Reviews 173

•
TrustScore 4.5 out of 5

4.4

Taxi Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of the rides. Many appreciate the friendly and polite staff, often mentioning drivers who are helpful and make them feel safe. The pricing is frequently noted as affordable, and the app is described as easy to use and convenient for booking. However, some people were dissatisfied with certain aspects, such as occasional issues with the app freezing or drivers being rude. A few customers also reported significant delays, leading to missed appointments, and some even experienced drivers exhibiting unprofessional behavior or issues with belongings being mishandled.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the politeness, helpfulness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for booking taxis and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Really good polite drivers which is a big change from years back. Always on time and arrive in a clean vehicle

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Very horrible and worst service

Today when I tried to book for my son's school none of the drivers are taking the trip and even after 5 minutes Lucky seven doesn't bother to allocate a taxi for me, very very horrible experience. I am booking daily to and fro to work at night and when I need a taxi for my little one's school they don't even bother to allocate a taxi for me. Worst and horrible experience show by Lucky seven towards a regular customer.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly service

I have used lucky 7 for 20 plus years always friendly helpful drivers I wouldn't use anyone else I get about 20 taxis aweek I never have to wait long for a taxi 😊

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Always on time

Always on time, super reliable. Lucky 7 is my go to whenever I need a lift. Using the app is soo easy and the loyalty points are brilliant. The people in the base are really helpful. Prices are amazing

November 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look