Lucky Seven Private Hire Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of the rides. Many appreciate the friendly and polite staff, often mentioning drivers who are helpful and make them feel safe. The pricing is frequently noted as affordable, and the app is described as easy to use and convenient for booking. However, some people were dissatisfied with certain aspects, such as occasional issues with the app freezing or drivers being rude. A few customers also reported significant delays, leading to missed appointments, and some even experienced drivers exhibiting unprofessional behavior or issues with belongings being mishandled.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the politeness, helpfulness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for booking taxis and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

rude drivers ordered taxi last time it…

rude drivers ordered taxi last time it was raining so bad driver wanted to drop me off 3 streets away because it was easy for him to turn around always issue with there taxi drivers some drivers are ok but jot the best recommend uber all the way

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lucky seven taxis are very affordable…

Lucky seven taxis are very affordable be honest , drivers have good communication skills and have fair pricing options as compared to other companies . The more trips you make the more points you make which is literally fantastic.I surely recommend to everyone .

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Always quicker than other taxi’s and tends to be pretty respectful drivers, always help me when it’s just me and my toddler.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Easy, convenient & friendly helpful service

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulate with the miles adds up to money off various journeys. Both of the drivers have been really helpful with my elderly mother today, she's chatty like me. I recommend this app and convenience to use.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing taxi App

The taxis always come quickly and all the drivers are friendly and don’t make me feel unsafe, the app is really easy to use to book and the times they give are usually accurate, the book in advance feature is amazing and i use it often to ensure i will get places on time.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Always use lucky seven taxis

Always use lucky 7 and always pleased with my journey. Will continue to use always x

October 8, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Hi,
Thank you for your positive feedback we would however need a booking reference so we can contact you

Rated 5 out of 5 stars

Great experience

Gentle man was really polite and chatty very respectful and helped with my shopping. Great experience. Thank you

September 22, 2025
Unprompted review

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