Lucky Seven Private Hire Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of the rides. Many appreciate the friendly and polite staff, often mentioning drivers who are helpful and make them feel safe. The pricing is frequently noted as affordable, and the app is described as easy to use and convenient for booking. However, some people were dissatisfied with certain aspects, such as occasional issues with the app freezing or drivers being rude. A few customers also reported significant delays, leading to missed appointments, and some even experienced drivers exhibiting unprofessional behavior or issues with belongings being mishandled.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the politeness, helpfulness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for booking taxis and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The company is reliable and efficient…

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

September 19, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback about card payments.

We want to let you know that we do accept card payments, so you don't have to worry about carrying cash. You can pay with a card directly through our app or we can send you a secure payment link.

We hope to see you again soon!

Rated 5 out of 5 stars

Reliable taxi service

Majority of the time the taxis are on time and reliable.

September 18, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback.

Rated 5 out of 5 stars

Good drivers

Good drivers. Polite. Friendly. Quickest route when asked for. Change in hand. I don't mind tipping good drivers. Clear view of meter.

September 18, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Brilliant service

Never use anyone else also reliable

September 17, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Very good service

Never wait to long for taxis

September 13, 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

The drivers are all friendly and…

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journeys affordable! .. the app is very easy to navigate which includes a tracker so you can see the car arriving in real time.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best in stoke

I've always used lucky seven they are always on time, drivers are very polite and helpful, I feel safe when I'm on my own, the app is so easy to use, and there cheap.

September 16, 2025
Unprompted review

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