Lucky Seven Private Hire Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of the rides. Many appreciate the friendly and polite staff, often mentioning drivers who are helpful and make them feel safe. The pricing is frequently noted as affordable, and the app is described as easy to use and convenient for booking. However, some people were dissatisfied with certain aspects, such as occasional issues with the app freezing or drivers being rude. A few customers also reported significant delays, leading to missed appointments, and some even experienced drivers exhibiting unprofessional behavior or issues with belongings being mishandled.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the politeness, helpfulness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for booking taxis and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unpleasant experience

Terrible experience
I prebooked a taxi previous night for 06:45hrs following morning, I start work at 7am. The taxi came at 06:56 hrs and I reported late for work . This is the second time l have been late for work due to lucky seven taxis ignorance. I have had numerous awful experiences with them and have been left assuming they probably discriminate their customers. I will avoid lucky seven from now on.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Lucky 7 for years

I’ve been using Lucky 7 for years. I always get nice & polite drivers. Hubby & I use them for everything from Hospital appointments, shopping & days/nights out. I use the app, which is very helpful. Especially with the build up of discount through the various journeys. We have a few favourites who we know them & vice versa. I would recommend to other people.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

My female child used this taxi service and was picked up by a guy called kamaran, this driver was trying to flirt with her and was looking at her inappropriately, he then drove past her female friend from school and he peeped at her and made lewd signs out the window to her. I tried to make a complaint and was told go ahead go to the police and cut me off. Do not let your child or partner anywhere near this company!!!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Used the app on a Sunday to book taxi from Leek road to my home some 5 miles away - useful locator app which gave my precise location and instant confirmation of booking, timing, name of driver and cost. Taxi arrived within 5 minutes which was amazing given that both the Leek road and Victoria road were partially closed due to tarmacking and the traffic was horrendous. My driver was courteous and chatty and although the trip home took considerably longer than it should have done, he did nt charge me any extra to the quoted price. Highly recommend.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

The taxi driver was rude and a complete…

The taxi driver was rude and a complete mess. Coupled with the fact that when they want to make a call to their office, they start speaking in a language you so not understand when you know English is the acceptable language.
@Asif Hussain YT69 ETV, this review is specifically for him.
I have met other nice and friendly drivers.

March 3, 2025
Unprompted review

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