used to use luckywave alot but the last cashback value i got was very minimal considering I deposited and lost 2.5 k in a week ..I think it was like £40 !! that was the main reason why I stopped using... See more
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Lots of choice in games can't play all of them because they don't work in this country and also get kicked out of games through bad connections. Customer Support is good very helpful so overall a fun... See more
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LuckyWave offers great specialty games besides slots. Perfect for a fun break with simple gameplay
Company replied
They have all my favorite slots and so many more I've discovered. I love just trying new games. Definitely the best place for me
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Company details
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Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
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Netherlands
- luckywave.com
3.5
Average
714 reviews
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After a short slot session I ended up…
After a short slot session I ended up slightly ahead
February 22, 2026
Unprompted review
Reply from LuckyWave
We're happy to hear that you ended up slightly ahead after your slot session! Thank you for sharing your positive experience with us.
One recent night turned unexpectedly…
One recent night turned unexpectedly profitable
March 3, 2026
Unprompted review
Reply from LuckyWave
We're happy to hear that your night turned out to be unexpectedly profitable, and we appreciate you sharing your positive experience with us!
The excitement was real
The excitement was real, but so was the doubt. I chose to withdraw part of it immediately, and the next steps remained consistent.
February 13, 2026
Unprompted review
Reply from LuckyWave
We appreciate you sharing your experience. It's great to hear that the subsequent steps met your expectations. Thank you for your feedback.
I lost 1,500 euros at the casino
I lost 1,500 euros at the casino, then my balance dropped to 3,000 euros. I made a withdrawal, but it was rejected! The support team told me to provide a bank statement, a Krill statement. The most interesting thing is that I topped up the account using a crypto wallet and sent them the statement as well. Then they said the withdrawal was open. I clicked on it, an hour passed, and was rejected. It's been like this for three weeks. I send the same documents every day. They respond, everything is great, but then the story repeats itself!!! It's a scam.
March 8, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that the withdrawal process and repeated document requests have caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Verification procedures may require confirmation of payment methods and account details, especially when different funding methods are involved, and these checks are applied equally to all users. These measures are intended to protect accounts, transactions, and the integrity of the platform while ensuring secure financial processing. We understand that repeated verification steps can feel inconvenient and appreciate your patience during these security procedures.
We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Scam Scam Scam no pay
I lost 1,500 USD at Casigle, then I topped up my account and won 3,000. They offer withdrawals and ask for documents. When I provide them, they say the withdrawal is open and then ask for the same documents again! It's a huge scam. I have all the photo evidence.
More than a year has passed, they wrote to the email address that they would return the last deposit, and after that, nothing was returned and they do not respond, neither in support nor by email. Once again, this bookmaker is a pure scam.
What details do you need, scammer? My email is linked to my account, and you blocked my access! They told me to email you, but you don't respond. You're a scammer.
I deposited 300 or 400 USD six times in 2 hours. After playing Aviator, I won 3,100 euros last time. They verified me. I sent all my documents, including my ID card and a crypto wallet statement, because I deposited using a crypto wallet. Then they asked for a bank statement and Skrill, even though I don't use Skrill and haven't deposited anything into my account, either through Skrill or a bank. I provided that too! In the end, they said I didn't prove the origin of the USD and they would only refund my last deposit!!! I repeat, this is a complete scam. I can post all my documents here and prove you're a scammer!
March 8, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the withdrawal process and document verification have caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment, including the verification of submitted documents. These procedures are applied equally to all users and are designed to protect both customer funds and platform integrity. Our support team continuously monitors such cases to ensure that verification and withdrawal processes are handled according to established security and operational standards. We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Reply from LuckyWave
We appreciate you taking the time to share your feedback. We're happy to hear that your experience has been consistent with our guidelines.
I wasn`t even planning to deposit that…
I wasn`t even planning to deposit that evening. I just opened the site to look around. Somehow that turned into a short session that went surprisingly well.
February 28, 2026
Unprompted review
Reply from LuckyWave
Dear Juan Alba,
Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.
With respect,
LuckyWave Casino
Total scammers same people as legion…
Total scammers same people as legion and bet owe me 15 k
Robbers from Lithuania
March 4, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience has led to such concerns regarding your account and funds. Please note that all transactions and account activities are reviewed according to the platform’s established rules and internal procedures to ensure compliance and fairness for all users. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team carefully reviews account history and transaction details to ensure that all processes are handled in line with the platform’s policies.
SCAM
Deposited £50 for a £50 casino bonus and 150 free spins. Used my £50 on a slot game (didn't win a penny) I did not receive any bonus or free spins.
March 4, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the situation regarding the bonus and free spins caused confusion and disappointment. We care about our users, and all requests and bonus-related actions go through a series of checks to prevent problems and ensure a secure environment. Bonus offers and promotional rewards operate according to specific conditions that are applied equally to all users and are designed to maintain transparency and platform integrity. Our support team continuously monitors such matters to ensure that promotional processes are handled in accordance with established security and operational standards.
Im underage and they wont close account
I have informed lucky wave casino i am only 13 years old and they are refusing to close my account. Itold them i sent the account up in my nans name and i was using her bank card they still wont close it and i cant stop gambling
February 28, 2026
Unprompted review
Reply from LuckyWave
Thank you for bringing this matter to attention. We are sorry to hear about this situation and understand the seriousness of the concern described. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Our platform strictly requires that all users meet the legal age requirements and that accounts are created only with accurate personal information. These safeguards are applied to protect users, accounts, and the integrity of the platform. Situations involving age verification and account ownership are handled with particular care in accordance with security and compliance procedures.
Reply from LuckyWave
Dear Zyan C,
Your words mean a lot to us. This is exactly the kind of experience we want to create — for players to feel genuine care and respect at every stage of the game. Thank you for appreciating this.
Kind regards,
LuckyWave Casino
Account blocked for no reason
Have deposited funds from my bank account using debit card..placed bets on normal football results........after winning i requested a withdrawel of winnings....then suddenly, bang, account deactivated for no reason.... I still have funds and a balance.. plus the money I requested to withdrawel....following account deactivation you are no longer able to use the chat feature to speak to support..... can only send support an email but never get a reply......... I completed account verification weeks ago and have deposited and withdrawn since...... so not sure why account reactive, I know respoce to this review will be the same generic reply to most complaints about their safeguarding users etc and conducting check but you have already done all that...my account is verified........so what you are basicly doing is just stealing people's money, take their deposits, if the win, you deactivate the account....shocking!!!!! Be warned if you are in the UK
March 1, 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the account restriction and withdrawal situation has caused concern and frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Account activity may occasionally be subject to additional internal reviews, even if verification has previously been completed, as part of standard security and compliance procedures applied equally to all users. These measures are designed to protect accounts, transactions, and the overall integrity of the platform. We understand that account restrictions can be worrying and remain committed to maintaining secure and transparent processes.
We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
What I value most is that my account…
What I value most is that my account has never been randomly locked after a win
January 15, 2026
Unprompted review
Reply from LuckyWave
Dear Gonçalo Rocha,
Your words touch on the very essence of trust between a player and a casino. We understand how important it is to feel protected, especially after a win. For us, blocking an account is a last resort, used only in cases of clear violations. We are glad that your experience confirms this. Thank you for your trust and honest feedback.
Kind regards,
LuckyWave Casino
Really disappointed- customer service…
Really disappointed- Customer service is really poor. As a new customer, I was pretty impressed with the platform of games, casino, and sports betting, however what an absolute nightmare trying to get verified.
Do not accept PDF documents to confirm ID, address, or bank statements ? Photographs only? Very strange.
after my first deposit, I was told I had to confirm my address provided the relevant photo of utility bill, no problem ….I Told to complete my address in the profile section …. Problem there, there are no address fields …..( This is not faux pas my end, as I appreciate you can get people that can make mistakes )There are NO address fields , only a field for “State”
After being fobbed off by what I can only describe as BS regarding clearing cache an browser history, try different platforms , I finally gave up after being told that I would need to contact customer chat after they had escalated the problem.
I suggested that as a customer, rather than me chasing this, could I be informed when the escalation has created a resolution to the problem, only to be told they do not offer that service????
Hmmmm I can be bombarded with marketing emails, but not one to sort my problem.
No more time to waste, however felt the need to vent on here to save any other potential customer a wasted experience. Something fishy here.
February 28, 2026
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share such detailed feedback. We are sorry to hear that the verification process and the communication with customer support caused frustration during your experience. Please note that identity and address verification procedures may require specific document formats and system checks to ensure compliance with security and regulatory standards. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team carefully reviews technical issues and account verification cases to ensure that platform procedures are applied consistently and that user account safety is maintained.
I simply gave up
I simply gave up all other casinos and now play exclusively here. Because it offer me all the fun and reliability I have never found anywhere else!
February 25, 2026
Unprompted review
Reply from LuckyWave
Dear Lara,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
Pure chaos in the best way
January 8, 2026
Unprompted review
Reply from LuckyWave
Dear Jordan Walters,
Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.
With respect,
LuckyWave Casino
The loyalty rewards are decent without…
The loyalty rewards are decent without being overhyped. Everything credited as it should.
January 12, 2026
Unprompted review
Reply from LuckyWave
Dear SAM,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
Tried it casually
Tried it casually, expecting nothing special. Ended up enjoying the balance between slots and table games.
February 13, 2026
Unprompted review
Reply from LuckyWave
Dear Teddie Ball,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
I don’t usually write reviews
I don’t usually write reviews, but after several clean withdrawals I figured it’s fair.
February 4, 2026
Unprompted review
Reply from LuckyWave
Dear Elijah Sawtell,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
There was a moment I thought my…
There was a moment I thought my transaction was stuck. Reached out to support and they clarified it was already processing.
January 8, 2026
Unprompted review
Reply from LuckyWave
Dear Bradley Newman,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
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