used to use luckywave alot but the last cashback value i got was very minimal considering I deposited and lost 2.5 k in a week ..I think it was like £40 !! that was the main reason why I stopped using... See more
Company replied
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Review summary
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Based on these reviews
Lots of choice in games can't play all of them because they don't work in this country and also get kicked out of games through bad connections. Customer Support is good very helpful so overall a fun... See more
Company replied
LuckyWave offers great specialty games besides slots. Perfect for a fun break with simple gameplay
Company replied
They have all my favorite slots and so many more I've discovered. I love just trying new games. Definitely the best place for me
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
3.5
Average
712 reviews
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One guy behind a computer
One guy behind a computer
This is a complete scam of 1 guy behind a laptop with no gambling license just taking all your deposits of your cash to make himself rich while you are losing your homes , family’s and jobs by his corruption and scamming to be a legit casino
That illegally has spoof games making you feel like you’re playing in a real legit casino
Don’t burn your cash
Give yourself a chance somewhere real or better still keep your own cash
Truthful player who has lost there home through this guy and I’m now sleeping outside in the ice weather
Do not end up the same
Stay away from lucky wave casino
It is a scam
December 2, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience, even though it is expressed with deep pain and frustration. We are sorry to hear how strongly this situation has affected you and your trust in the platform. We care about our users, and all requests go through a series of checks to prevent issues and maintain a safe environment. Platform operations, games, and account actions follow established procedures intended to protect users and ensure stability. These processes can be perceived very differently depending on personal circumstances and outcomes. Your feedback is acknowledged as part of the overall user experience.
Don’t play here!!!!!
Don’t play here!!!!!! Don’t play. They will take you all money and they give you nothing back. I played 10.000. Even a penny back nothing. They are the biggest scammer!!!!!!! Avoid Avoid Avoid!!!!!! Under zero rating!!!!!!!
November 14, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback, and we’re truly sorry to read how intense and painful this experience feels for you. We understand how distressing it can be to feel that your trust and expectations were broken. We care about our users, and all requests go through a series of checks to prevent issues and protect users and the platform. These procedures are standard safety measures applied equally to everyone. We regret that this situation led to such a negative impression. We kindly ask you to contact Support so your situation can be reviewed within the established processes.
Disabled account no email
Was playing on luckywave and made a couple of deposits, all went well, then i win 3k+ and try to withdraw, I can't login anymore and it says my account is disabled. Didn't receive an email or anything with a reason or a way to fix it. Can't talk to live support because you have to login for that, and no response to my emails yet. Very shady.
December 15, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We’re sorry to hear how unsettling this situation has been, especially after a successful gaming session. We care about our users, and all requests go through a series of checks to prevent issues and ensure user protection. Temporary account restrictions may occur as part of these standard procedures. We understand how concerning the lack of immediate communication can feel. We kindly recommend contacting the support team so your situation can be reviewed within the established processes.
They don’t pay you,4 times my…
They don’t pay you,4 times my withdrawal was rejected for no reason.stay away they are scammers
December 13, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to read that your withdrawal attempts caused frustration and negative impressions. We want to emphasize that we care about our users, and all requests go through a series of checks to prevent issues and ensure security. These procedures are part of the system designed to protect players and maintain fair use of the platform. We understand how disappointing repeated rejections can feel, especially when expectations are high. If needed, support remains available to review the situation again within the established processes.
Horrible experience
Horrible experience. DO NOT USE. I had a decent run on one of the games. Guess what, suddenly a few tweaks appear in the game and winning becomes impossible. The tweaks started after I had a couple of decent wins. And is definitely not a coincidence . You could tell from the new "features" that appeared. Since then , it is impossible, to win. This game defies probability now. After every win, a few tens or even hundred of losing hands.This is the perfect way to makes sure no one wins , ever. Just another bunch of scammers . DO NOT USE
December 7, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that your recent gameplay left you with such a negative impression. We want to emphasize that we care about our users, and all activity on the platform is governed by systems designed to protect players and ensure fair operation. Game mechanics and outcomes are not manually altered based on individual results, and all processes are aimed at maintaining balance and user safety. We understand how frustrating it can feel when results change after a winning period. Support remains available should you wish to revisit this experience within the established processes.
Bad experience
Ive been using luckywave for some time now cashing out the occasional £100 and £50 and leaving the rest in well then I had a big winner £730 on the 9 or November it’s now the 7th of December wns I have still not received my money they have sent me in absolute circles over and over now and I’m still got getting any where
November 9, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We’re sorry to hear how disappointing and exhausting this situation has been for you, especially after a notable win. We care about our users, and all requests go through a series of checks to prevent issues and ensure security. These procedures are part of how the platform protects users and maintains stable operations. We understand how frustrating it can feel when the process takes longer than expected. Support remains available within the established processes.
Terrible casino
Terrible casino, I asked them multiple times to close my account due to having bipolar and going through episodes of impulsive spending, they never did close my account and now I've lost loads of money when I hit the impulsive episode. Communication is terrible with this casino, and I am planning on taking this further than the casino. It is wrong if someone wants to close there account to protect themselves the casino have a duty of care to do that!
December 5, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing this, and we are truly sorry to read how distressing this experience has been for you. We understand how important it is for players to feel heard, especially when they are trying to protect themselves. We care about our users, and all requests go through a series of checks to prevent issues and ensure user safety. These procedures are intended to support responsible play and protect both players and the platform. We recognize how upsetting it can be when expectations around account management are not met. Support remains available within the established processes.
Do not self exclude account when request
Stay away at all costs. I have spent a week trying and failing to self exclude and close my account. I have I formed this site several times I have a gambling issue and they will not close my account. They just put a bonus on my account (despite me saying no thank you) then say they can’t close the account with an active balance. They then ask for “selfies with the date of closure request written on a piece of paper” they then ignore the email until the next day where they then advise that they can not close the account because they need a selfie with the date of closure request on the same day. They do not care how venerable you are. They do everything to stop you self excluding. Very very dangerous for vulnerable gamblers because even if you take a step to help yourself they will do everything to make sure you can not leave
December 1, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing this experience. We are very sorry to read how difficult and emotionally heavy this situation has been for you. We care about our users, and all requests go through a series of checks to prevent issues and ensure user safety. These procedures are part of the platform’s approach to responsible use and protection of players. We understand how distressing it can feel when expectations around self-exclusion are not met promptly. All actions on the platform are structured to follow internal safety processes, even when this may feel frustrating.
On December 3rd
On December 3rd, I deposited €200, and my account balance was €4,400. I requested a withdrawal of this amount, but the money was transferred back into my account. I then contacted your support chat, where I was asked to provide a bank statement. I submitted it, and it was approved by your colleague.
When I requested the €4,400 withdrawal again and checked my account today, I noticed that only €200 remained. The €4,200 has been removed from my balance without any explanation. This is extremely concerning.
When I contacted your support chat again, I was told that I supposedly have two accounts. This is absolutely not true. I have only one account, and I can provide proof of this.
I urgently request that you transfer the missing €4,200 back to me as soon as possible. If this issue is not resolved, I will be forced to seek legal advice and involve a lawyer, who will be able to demonstrate that I do not have a second account.
I hope you will resolve this matter quickly and correctly.
December 5, 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to describe your situation in detail. We’re sorry to hear how confusing and upsetting this experience feels. We care about our users, and all requests go through a series of checks to prevent issues and protect users and the platform. These processes are part of standard security measures and apply equally to everyone. We understand how concerning unexpected balance changes can be. For clarification within the established procedures, we kindly ask you to contact Support. Your feedback is important and noted.
Worse than scammers ⚠️⚠️⚠️
⚠️⚠️⚠️ Avoid at all cost they will try everything to stop payouts.
Give all documents they keep requesting more. Then threaten to take your funds and close your account when asking for statements that can't be got!
November 26, 2025
Reply from LuckyWave
Hello Mark Connery,
Thank you for your kind words about our bonuses. It is important to us that players feel supported at every stage. We are glad you noticed this.
Best regards,
LuckyWave
SCAM.
put £10 in, only did 20 pence bets, every game is rigged, lost 8x on coin flip? even tho i went tails 8x? whats the chances, when i play chicken rush in demo i pass so many roads, but with real money die on the first or second road every time, same with crash, never goes above 1.7x multiplier when i play, all the games are a scam, dont spend a penny, much better off playing stake, put a 30 deposit in and made 120 back in like 40 mins lol. THIS WEBSITE IS A RIP OFF.
December 3, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We’re sorry to hear that your gameplay experience felt disappointing and led to such frustration. We care about our users, and all activity on the platform operates within systems designed to protect players and ensure consistent operation. Game outcomes are not adjusted manually, and all processes are built to maintain user safety and fairness. We understand how negative impressions can form after a losing streak. If you wish, we recommend contacting the support team so your experience can be reviewed within the established processes.
Scam company
Scam company, won money months ago and still not received my money, had every excuse under the sun promised it will clear after 7 working days on 4 occasions now and each time they’ve come back asking for more details which is delay tactics to not paying it, they’ve had every bit of information off me
Since week 1 and refuse to take a call or escalate the issue, do not signup to this company, I’ve instructed my legal team to take action against them this morning
November 5, 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to read how long and frustrating this situation has been for you. We care about our users, and all requests go through a series of checks to prevent issues and ensure user protection. These procedures are applied equally and are part of the platform’s security framework. We understand how exhausting repeated requests and delays can feel. We recommend contacting the support team again so your case can be reviewed within the established processes.
Standard type casino app
November 27, 2025
Reply from LuckyWave
Hello Paul,
We appreciate your honest feedback! Yes, we strive to make our app intuitive and reliable — that's how we create the foundation for a comfortable gaming experience.
Thank you for sharing your opinion!
Best regards,
LuckyWave
Reply from LuckyWave
Hello chris hill,
We are delighted to hear that you appreciate the speed of our payments and the quality of our platform! These are important priorities for us. Thank you for your support!
Best regards,
LuckyWave
Fantastic site easy site ...
November 25, 2025
Unprompted review
Reply from LuckyWave
Hello Kiri Sykes,
We are delighted that you appreciate the simplicity of our platform! That is precisely what we aimed for — to create a user-friendly space without unnecessary complexity.
Best regards,
LuckyWave
Reply from LuckyWave
Hello Jaroslav,
Thank you for your kind words! We are always delighted when players are satisfied with their experience on our platform. We wish you many more enjoyable moments in the game!
Best regards,
LuckyWave
Reply from LuckyWave
Hello Dumitru Niga,
Thank you for the reminder! We fully support responsible gaming and recommend using our limit settings to maintain a comfortable entertainment format.
With care,
LuckyWave
I deposited £20 and received free spins…
I deposited £20 and received free spins in which I won 350 pound I verified my account and received my winnings within 2 days the chat team were brilliant and sufficient with there answers would recommend
November 13, 2025
Unprompted review
Reply from LuckyWave
Hello Rebecca mullock,
We are sincerely glad that you not only enjoyed the game, but also appreciated the speed of payments and the quality of our support. Stories like this inspire us to continue providing a high level of service.
Best regards,
LuckyWave
Excellent site enjoyable games
Excellent site enjoyable games. Super fast payout times!!!
November 25, 2025
Unprompted review
Reply from LuckyWave
Hello Carlean,
Thank you for your review! We appreciate that you noted not only the variety of games, but also the speed of payouts. It is precisely this balance of entertainment and reliability that we strive to maintain for our players.
Thank you for your trust,
LuckyWave
Amazing experience!!
November 26, 2025
Unprompted review
Reply from LuckyWave
Hello Kahlam Merchant,
We are delighted that you had such a memorable experience on our platform! It is precisely for these emotions that we created our service. We hope that your next visit will be just as exciting!
Kind regards,
LuckyWave
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