“My experience with Lucy in the Sky was amazing! The quality of the pieces I ordered was even better than expected, and everything looked exactly like the photos. Shipping was smooth, and I loved how... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service care. We were worried about dealing with online companies. The dresses that came were earlier than excepted. Although one did not ship do to low volume, we received notice imm... See more
Company replied
I recently had an issue with a separate vendor who refused to help me with a product issue. How refreshing to work with a vendor like Lucy in the Sky who clearly prioritizes their customers. I needed... See more
Leeza D. Was super understanding and helpful. After getting nowhere with the post office about our lost package, Leeza offered two great options to get my daughter her dress in time for a dance. The... See more
Company replied
Company details
Written by the company
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Contact info
748 S Main Street, 90014, Los Angeles, United States
- resolution@lucyinthesky.email
- lucyinthesky.com
4.3
Excellent
9K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quickly resolved my issue
Quickly resolved my issue, fast and polite service!
December 10, 2025
Unprompted review
The dresses never arrived despite…
The dresses never arrived despite several emails to Lucy in the Sky
December 10, 2025
Unprompted review
the quality for the dress is amazing…
the quality for the dress is amazing and the sipping is fast as written thank you so much
December 6, 2025
Unprompted review
Good costumer service
Good costumer service, they answer all my questions immediately and the problem was solved.
December 4, 2025
Unprompted review
Top notch customer service
This was by the best customer service i have received in a long time. The customer service rep was friendly and responded quickly in turn My issue was resolved easily and quickly with absolutely no push back from the company. I will DEFINITELY order from Lucy in the sky again and will refer them to friends and family!!
December 3, 2025
Unprompted review
great customer service
great customer service, solved my issue immediately.
December 3, 2025
Unprompted review
Leeza D Provided excellent customer…
Leeza D Provided excellent customer service. Very professional and patient explaining the credit process. The customer service representative went above and beyond to ensure I was happy with my orders and returns.
December 1, 2025
Unprompted review
Prompt customer service!
Customer service rep Leeza D. helped me change a size after I ordered and was able to update my order asap. I was relieved that she was able to accommodate my request!
November 29, 2025
Unprompted review
Leeza D helpful customer service agent
Leeza D. was helpful in resolving my issue with logging into the ap. She responded to my initial question within an hour and also responded to my follow up question quickly. She was courteous and clearly explained steps.
December 1, 2025
Unprompted review
Took forever to ship
December 3, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Gabriela,
Thanks for reaching out. We're so sorry to hear there was a delay. Please email us at resolution@lucyinthesky.email so that we can further assist you better.
-Kate
Reply from Lucy in the Sky
Hi Delia,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Lucy in the sky has great customer service!
Lucy in the sky had great customer service! They responded immediately to let me know they received my message, an within 24 hours, I got an actually reply, just like they said!
November 30, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Quinn,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
My daughter loves their clothes and…
My daughter loves their clothes and they have amazing customer service.
November 20, 2025
Unprompted review
Reply from Lucy in the Sky
Hi lla,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Perfect
Perfect. These dresses are well made. We had a photo shoot, each dress resulted in a out of a Vogue magazine portrait.
November 19, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Margaret,
Thanks for reaching out. Wow! Thanks so much for the love!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
The person who assisted me was very…
The person who assisted me was very helpful and responsive. She was able to resolve my issue.
November 25, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Lynette,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
good reply time and very helpful
good reply time and very helpful. not a big fan of getting store credit instead of an actual money refund but oh well.
November 24, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Sophia,
Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
lucy in the sky in amazing!
“My experience with Lucy in the Sky was amazing! The quality of the pieces I ordered was even better than expected, and everything looked exactly like the photos. Shipping was smooth, and I loved how quickly I got updates on my order. The fit, style, and overall look of the clothes were perfect. This company is doing a great job with trendy designs, fast service, and reliable quality. I’ll definitely be ordering again!”
November 28, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Therese,
Thanks for reaching out. We're so glad you were so happy with your style!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Easy return
We bought an element for our daughter. Sadly, the item wasn’t the right size for her, but we were able to return it easily and without a hassle.
November 20, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Michael,
Thanks for reaching out. Sorry the style didn't work out but glad the return process was easy.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Super easy cancelation process!
November 5, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Jennifer,
Thanks for reaching out. Glad that the process was easy.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Customer service
It was so nice to ask a question from lucy in the sky and receive a very personalized answer from a customer service individual great customer service highly recommend this brand
November 13, 2025
Unprompted review
Reply from Lucy in the Sky
Hi Jahs,
Thanks for reaching out. We're glad that our customer service team was able to assist you!
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
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