Lucy in the Sky Reviews 9,047

I received a ripped dress but customer service was good

I loved my dress, the quality is amazing, definitely I would shop there again!

The dresses are great quality and reasonably priced. I appreciate the quick refund when the item was not going to arrive in a timely manner.

They are a decent company. Clothes sometimes fit well and sometimes don’t but that is not their fault. The only problem is that the refund is a store credit. But i should have read that before buying. I didnt think at this day and age refunds to original payment was not standard.

I had some issues with the address, and the team from Lucy in the Sky helped me change it so quickly. The customer service is great, I'm just waiting for my dress to arrive.

I bought dresses here that my daughter loved. All good experiences.

We have always had a great experience shopping with Lucy in the Sky. The website is easy to use, their shipping is great, and customer service is very responsive.

Contacted customer support about a dress that did not fit and they were very quick to reply! Ordered a new dress in a different size and it shipped quickly!

Great customer service, quick response time and resolution.

Great service! I needed to return a dress, and the response was super quick and easy. I was emailed a shipping label and able to drop off the dress at the post office. Thank you!

Their customer service was super helpful and responsive, especially when I had questions about my order. They kept me updated and handled everything professionally.The support staff were very sweet, and very helpful.

My experience has been great with Lucy in the sky, i’ve had a lot of support through specific agents and the customer service is really good!!

After emailing my concerns for my dress not being shipped yet it was shipped right after and they gave me a whole bunch of options if I didn't want to wait for the dress.

I places an order on March 29th and the dress did not arrive until April 19th. My daughter’s dance was April 17th. I am in the United States and shipped should have never taken this long. Luckily we had a back up dress. I did contact customer service because I did not want a store credit for returning the late item. They did give me a refund which I appreciated. We love your dresses but the shipping process will make me question if I should order again.

Really disappointing experience. I ordered a dress for graduation and the quality was not worth the $55 at all—felt cheap and poorly made.
When I returned it (unworn with tags), I found out they only offer store credit, which is honestly a ridiculous policy that just locks you into buying more from them. I didn’t even think to check for that because most companies don’t keep your money when you return something.
Now I’m stuck with store credit I can’t use in time (shipping is slow and options are limited), and no dress.
Would not recommend—better quality and customer service elsewhere.

Dresses have been just as described and good quality. Refunds are easy to handle when needed.

Customer service was great! Daughter changed her mind on the dress she wanted and I was able to cancel the order before it shipped! Ordered the one she really wanted the same night! Came when it said it would and it didn’t take too long to get my refund! Will definitely order from here again! And very reasonable prices!!!

Fast shipping, great quality of the dress we ordered, however the dress didn’t fit well, but the return process was one of the easiest we have ever had with online shopping!

I was 1 day past the date to return a dress for store credit and unable to initiate the return. I emailed Lucy in the Sky for help. They sent a return label and instructions for the return the next day. I was very happy for the help.

I absolutely love this company! I’ve bought several dresses over the years since my daughter has been going to different things like formals, dances, proms, etc. and I have always been so happy with the merchandise and the service. If for some reason if we have to return a dress or there is any kind of an issue the customer service always replies so quickly and resolves the issue right away. This excellent service is why I will keep coming back and have given recommendations to all of her friends moms. Now they all shop at Lucy in the Sky!!
Again, thank you, I wish all companies could be this great.