Lucy in the Sky Reviews 9,047

Lucy in the sky has a foolproof return policy and is very easy to navigate. My daughter loves their dresses for events, from informal to formal.

The person helping me was so helpful and nice. Exceptional service on your part keep it up.

The dress I ordered was just like the picture, very cute, accurate color, and size/fit, and the fabric was nice. Also, customer service was very responsive and accommodating to my needs.

Everything about the website was super easy to manage and order, customer service was quick to respond and efficient. Only downside is it took way longer to ship than it says (it has been almost a month and it still has not arrived).

I was expecting an order to be shipped on a certain date that was given but I didn’t hear anything after that date had passed so I emailed customer service, they were very quick to get back to me on the issue and offered several acceptable solutions. I have ordered from this company before and absolutely love them and their merchandise.

I had a question about the date my dress was shipping - when I ordered the dress it was supposed to ship on April 8th, so when it didn't by April 10th I reached out to ask an for an update. They replied very quickly, and my dress was shipped promptly after. Even though it didn't come as expected, I understand that issues will always arise, and this specific issue was solved very well.

Great customer service and shipping response time! The dresses are good quality too

Great experience with customer service

Quick response and solved problem quickly

Their customer service was great! I was able to work out a refund process super easily. I got the refund within 6 business days and was able to place my new order with store credit!

My question was answered promptly and Rizza helped look into the delivery issue I had. It did turn out the package was delivered to the correct location. Prompt and polite costumer service.

Great quality, great prices, great costumer support

I’ve been shopping from Lucy in the Sky for years now, and they never disappoint. Their pieces are always so beautiful and unique✨ There are certain items I genuinely haven’t been able to find anywhere else.

The quality is amazing too. Everything feels great and holds up really well over time. Their customer service has also been consistently great in my experience. Even when there are occasional delays (like with made-to-order items), they stay on top of it, communicate well, and really make an effort to make things right♥️

The customer service was really nice! The dresses are also SO GORG! As soon as they realized I wouldn't be getting what I wanted, they immediately helped refund me, no questions asked! I didn't experience any sort of difficulties at all. Love it.

Fast customer service, dresses are always on point.

I emailed about a lost package and the person I connected with sent out a new package right away with express shipping. She was great!

While the dress was malformed which was disappointing, the customer service was super quick and very easy. They promptly offered me a refund for the dress!

The customer service was awesome and speedy!

The experience was good because when my dresses arrived in the mail, they looked similar to those on the website, and the quality was better than I expected. I ordered a satin dress, and I expected the quality to be lower, but it was actually comfortable on the skin. Aso, when I was having trouble with the return label, customer service was on point and provided me the return label with proficency.