Lufthansa Reviews 

On 14th August 2025, I was supposed to board Lufthansa flight LH5587 (Operated by: Brussels Airlines) at Gate 44, Brussels airport at 7 AM. Since I reached gate 44 early at 6 AM, I sat on one of the chairs in gate 44. Unfortunately, due to exhaustion, I passed out. In the meantime, the ground staff completed boarding, and the flight departed! And, all this time I sat there, albeit passed out, but at the right gate, 1 h before scheduled departure.
The ground staff never considered checking on me while I lay there passed out. Clearly, they had one passenger (me) missing, and I had done both check-in and security clearance at Brussels airport (both of which are verifiable). Yet, they completely ignored me.
I understand that it is my responsibility to present myself at the boarding gate, but it is appalling that the ground staff did not make any attempt to reach me, nor search for the missing passenger (me) who had checked in prior.
In great despair and panic, I rebooked the whole onward trip on the same day. Since my trip was urgent, I had to. The total fare amounted to 565 euros.
Two days later, when I tried to check in for my return flight, to my greatest horror, I saw that Lufthansa had cancelled my return flight unilaterally and without alerting me (no emails, no messages!). This has been the most irresponsible and arrogant treatment I have ever received from a flight.
I had to book a return ticket a day before my return. All of this amounted to a loss of 920 Euros.
I have sent several complaints to Lufthansa, but there has been no response.

Veeeeery dissapointed !!!!
I thought that with German company will be everything perfect but......wasn't. I had connecting flight Lufthansa & Discover and they lost my luaggage ! My hotel was 150km from airport and after two days I needed arranged transport myself to collected it from there ! 2am, 2h one way and €70 cost me this this trip and finally collected broken my €450 worth suitcase !!!! Lufthansa ignored me and found plenty of reasons not to take responsibility for this whole situation !!!!
VEEEEERY DISSAPOINTED !!!!

Had a brilliant efficient flight, with attentive staff and excellent food, on board. Pretty consistently good, in our experience. Even when we did suffer a delay, our family was taken care of efficiently. And the chocolates...!

Says you have a confirmed ticket and then says you are on waiting list! Never book. They say many airlines have this practice, but never book airlines with such practices.

Our internal flight in Indonesia was delayed causing us to miss our international flight. None of the phone numbers for lufthansa (that i could find) worked. No representation in the Airport. Eventually managed to get onto online chat who told me they couldn't get us back to the UK for another week! They wouldn't let us land at a different uk airport because its "not in fare conditions". Although it is ok for them to change our original flights so we had a 5.5hr layover instead of an hour and half without any consequences. I did ask what about compassion or customer service, they said they were offering us a flight in week, but when my sister called them there were flights available the next day. So liars with no compassion. Ended up having to pay out thousands of GBP to get home, lots o stress. I know they need to make money and it wasn't their fault we missed the flight but stuff like this must happen all of the time, they could be more flexible and more helpful.

Flight to IAD on 30th June 2025. Plane stopped in Boston, and did not go to IAD. I was forced to pay myself a night in hotel and lunches. No refund from Lufthansa. Shame on this company.

The flight attendant of the flight from OPO to Munich today told me not to worry after a delay while I was asking to please let me out first as my connection (also with Lufthansa) was already boarding. He told me that it would take only 5 minutes to arrive and that the information in the boarding pass of gates closing at 10:45 was not strict, as they let passengers board after this, mostly with same company connections. I explained I had a wedding in Poland and was the only flight I could take. Here I am now… flight missed as they didn’t allow me to board as the door closed 4 mins before I arrived (still on time). I went to the Lufthansa service office at the airport and they said it was wrong what they did. Mainly cause I asked several times to please say to wait for me. I los the train, I lost my best friend wedding and here I am going to Poland for nothing now. Requesting at least the compensation for a flight for nothing

Flights cancelled, no hotel provided and now they refuse to refund travel costs or offer compensation. Class action law-suit needed for all passengers affected on Aug 1st - Aug 3rd

I travelled with Lufthansa from Tirana to Copenhagen via Frankfurt on July 30th, 2025 – and it was one of the most frustrating travel experiences I’ve ever had.
Already in Tirana, we were forced to check in our hand luggage, despite it containing valuable personal items. The reason? Allegedly no more space in the cabin. Unsurprisingly, both our hand luggage and our checked baggage were left behind in Frankfurt and didn’t make it to Copenhagen.
We only had a one-hour layover in Frankfurt – which Lufthansa should have known was too short to transfer baggage between flights. It’s irresponsible to even sell such tickets if they can’t ensure luggage will arrive on time.
When we landed in Copenhagen at 11:35, Aviator staff told us we couldn’t report our baggage as missing or request home delivery until we saw whether it arrived on the next flight. So we were forced to wait in the airport for over 6 hours, only to watch the luggage belt stop without our bags showing up. Neither the paid checked baggage nor the hand luggage with valuables.
Only at 17:15 were we finally allowed to file a missing baggage report and leave the airport. Until then, we were kept in limbo with no clear guidance or solution.
We were promised updates – but heard nothing for two days, unless we contacted them ourselves. There was no information, no sense of responsibility, and no follow-up from their side.
Luckily, I had an AirTag in one of the bags and saw it had arrived in Copenhagen on Friday morning. After several failed attempts to get help from Lufthansa – and no way to reach Aviator, despite calling during their official phone hours – I decided to go to the airport myself.
Thankfully, the kind staff at Copenhagen Airport helped me locate both suitcases – which were just randomly left between the baggage belts, without any tracking or system.
We had also paid 1,300 DKK for checked baggage, which Lufthansa failed to deliver properly – and yet we’re not entitled to a refund.
All in all, a terrible experience with a complete lack of communication, accountability, and customer service – both from Lufthansa and their baggage handler Aviator. I strongly recommend choosing another airline if you want to avoid this kind of stress, wasted time, and the feeling of being completely left on your own when things go wrong.

I arrived more than 4 hours before my Lufthansa flight, yet I was given a standby ticket and denied boarding. After insisting strongly, I was rebooked on a delayed flight.
I arrived at my destination at 23:30 and reached my hotel at 00:30. Due to the late arrival, the hotel refused to check me in, and I had to stay outside at night.
I submitted a refund and compensation request through the feedback form and email, but received no reply. Extremely disappointing experience.
Never flying Lufthansa again.

The worst customer service ever. Avoid flying with this airline at all costs. My suitcase has been missing now for 8 weeks now I rang the call centre more than 5 times no one wants to take any ownership and sent a complaint which the say "feedback" to the compliant team and I am no further forward than I was 8 weeks ago!. Avoid this airline . They don't care!

I would give Lufthansa zero stars if I could. A plane got cancelled, and there was over a six hour wait to reschedule at the airport. On a one hour connected flight (Frankfurt to Copenhagen). Now the verdict is the flight has been rebooked as a whole day trip (should have been ONE hour), three hours one way, six hour overlay in a country not even close to the where it was supposed to go, and then another over two hours back. (Frankfurt to Tallin, Tallin Copenhagen). Is this the worst airline in the history of airlines? And the trip was undertaken with two underage children with special needs (autism). They’ve ruined the vacations we were supposed to be on, by delaying a one hour trip by some 30 hours of grueling nonsense. If they had bothered announcing their lag of devotion to caring for their customers, renting a car would have been an option. The children are beyond exhausted. After two hours of waiting to get through on the phone, the connection was cut. Never again

This company used to be great and now it's worst than Ryanair.
Last year we had to postpone our flights to this year as I broke my leg and I couldn't fly. They said we would need to pay £400 difference. They issued the new booking after taking our card details and we could see the new flights details on the app, so felt reassured.
A week before departure we are trying to buy seats to sit together (unlike Ryanair, Lufthansa is not cheap and if you think that once upon a time this was free...) and we can't so we call customer service and this is where our journey to hell begins. First they tell us that they never issued a ticket, despite we could see the new flights on the app, then they ask us to now pay £>1000 to confirm the change. We complain but had no choice other than to accept this, despite it is obviously their fault, if they haven't taken the payment. 4 days before we still haven't received the tickets and payment hasn't been taken, so we call them again and say everything is fine we need to wait until the day before departure. My husband calls again 2 days before departure as we are getting scared that something is going on and they tell us they are not going to issue the tickets and our only option is cancelling our flights because we should have taken the trip within 1 year of the booking, not 1 year of when the flights were supposed to leave. This is no sense, we were supposed to fly in September 2024 and have rebooked for July 2025. They changed the booking themselves and they never raised this problem beforehand. To book a new flight is gonna cost us >£2800. This is absolutely outrageous. Customer service is useless as they say they can't do anything about it as they do not have any power, if anything they only keep doing a mess or tell you the wrong information.
Update: in the end we managed to fly but we received the tickets only the day before departure, after having called again Customer service. I cannot explain the stress we went through in those days.
P.S. they removed the two people in the cockpit at all time rule, years ago and I didn't know. Another reason no to use Lufthansa again.

I had to skip my flight from Charlotte to AAL, DK because my father died and I I had to rush home, so needed to buy other tickets as there was no available seats at Lufthansa. I made a refund claim in May 2024 for my ticket as this was a family emergency and I am entitled to refund.

After numerous reminders and escalations my refund was approved in November 2024, I just had to enter my request to another system and attach certificate of death (which I had also attached the first claim). I have sent reminders and escallations numerous times, I have called Lufthansa (no one is able to do any support at phone except for selling tickets and upgrades) I have mailed any available email address I can find at their webpage, I have submitted dozens of feedback forms.

But I still have not had any useful reply except for autogenerated emails.

I am desperate and do not know how to proceed from here. Do I need to go to a Lufthansa facility and lock myself to the gate with chains?

I cannot recommend anyone to every consider traveling using Lufthansa. Never have I ever meet this lousy customer service!

Terrible service. The two employees were completely unhelpful and kept insisting they couldn’t assist me because the counter was closing in ten minutes. Instead of helping a customer who missed a Lufthansa connection due to their own flight’s delay, they preferred to stand around doing nothing for those ten minutes.

They even told me I should have arrived earlier, despite the fact that my flight was delayed by 2.5 hours. Their attitude was rude and unprofessional. Overall, a really terrible service and customer experience.

Worse experience ever
I never saw worse then this hassle in my life time all this from day ticket was bought until now June 13 until June 25 Thursday my flight is on July 4th 2025. I am only connecting 2 flights with lufthansa and thanks God only 2 flights not more. A big nervous breakdown and hopefully I will make my flight.
Main issue lufthansa don't give a F about their customers otherwise they never higher this kind a customers care and relation.
No other way to bring my experience to lufthansa but write how bad they are. I don't have to take this specially while paying for hassles. ADX65Q never never never ever in my life i make this mistake again

This their email:
Money never paid.
FB ID 41438549
Dear Nicholas Nolan,

Thank you very much for your inquiry dated April 16, 2025.We are happy to confirm, pursuant to Regulation (EC) No. 261/2004, you are entitled to a payment of 194.50 GBP. Kindly provide our service team with your bank details including the account currency. Please note that credit card payments as well as Mangopay and Paypal payments are not possible.

You can send us the bank details as reply to this e-mail. Please make sure that the case number (FB ID) is included in the subject line of the e-mail. E-mail communication is not protected by encryption. Alternatively, you can also use our Feedback Form to send us your details securely. To do this, please enter your bank details in the free text field ("Your feedback").

My friend and I flew with Lufthansa LH492 on Nov. 4, 2024 from Frankfurt to Vancouver. Our flight was delayed, and we missed the connecting flight from Vancouver to Las Vegas. We departed Vancouver on Nov. 5, 2024. The flight delay entitled us to 600 Euros compensation per EC Regulation 261/2004/EC. My friend was compensated; I did not, what I got was a run around from the following Customer Relations
representatives: Priyanka K., Nitesh S., and Anshika K. All of them affirmed and validated my compensation claim #FB ID.... 8586, and that I was entitled to the 600 Euros and that I have to provide my bank info. in order for them to transfer the payment to my account, which I did multiple times by email and also on their encrypted
form Lufthansa Feedback website. Then another representatives, Vishal V. sent an email that I need to provide receipts of my boarding pass, and etc. I responded that my claims has been processed by the above mentioned representatives, I did not hear from him. Finally, I received an email from Anshika K. that she's closing my case due to my failure of not providing my bank info. Lufthansa representatives did not HONOR the company's commitment to the airline passenger's rights. I also wrote to their office in Uniondale, New York; to date no response. So future passengers, beware of this company's unscrupulous practice.

Useless customer service! They lost my luggage and I've been trying to get a reimbursement for over three weeks. At first they selectively replied to some of my emails, now they are completely ignoring me.

It works as the same way as a low cost but you pay as it was a good company