Lufthansa Reviews 

My luggage was refused at the airport because it is 2 kgs over the limit and I had to throw away things to to get down to 23 kgs. And then, I was told i could check in my hand luggage that weighs 8 kgs. Why so strict with the checkin? It's a shame. Flew Lufthansa about 15 times in the last two years and with all of them, there were issues. Today is my last flight with them

Never again - there was plastic in the food!!
First the food was horrible and then a big piece of PLASTIC was in there (flight Mexico City to Munich on 8th of February 2025)

Lufthansa Airline's discrimination against disabled passengers is unethical, immoral, and unprofessional. I sent them all the documentation that I had sent before when I booked my flight from Europe to the USA, and when I flew through United Airlines and American Airlines. However, Lufthansa did not accept my documents requesting personal medical records and denied me and my service dog access to board the flight I paid for. When I called I was told by the Lufthansa agent I could cancel my tickets and I would received a full refund for my ticket and receive a full refund. Instead of refunding Lufthansa made additional charges to my ticket. When I called I was told by another agent that I could not receive a refund. I made several calls and was told something different each time: for example, I had received my refund or I received a refund for the ticket but not the taxes. In short, I have received no refund and Lufthansa's treatment of disabled passengers is discriminatory, unethical, and unprofessional.

NIGHTMARE
Lufthansa online seat booking is a nightmare. System does not work, when you try to get help on their chat assistant -Live, better you don't bother. No help at all. Germany efficiency does not exist here.

This sh*ty Company dont even deserve one star.

In September 2024, I flew through Munich airport with a connecting flight to Croatia. I missed this flight due to long lines at passport control, so I rebooked the flight at the airport. I made it to Croatia, but my checked bag did not. I immediately filed a missing bag form and hoped I would get my bag either that same day or the next day. I did not get my bag back for 7 days. Over the course of these 7 days I bought replacement clothes as well as a new suitcase in case the old one was never found. This amounted to $1,000 USD. Upon returning home, I filled out all the forms that Lufthansa needed for reimbursement. Over the course of the next few weeks, they kept asking for more information which I gave them. On Dec 2, 2024 I got an email they were denying my claim. So thanks to them I lost all that money.

Pray that everything goes well... They reject legitimate claims under EU compensation regulations with strange emails.

We traveled as a group of six and experienced a flight delay that resulted in no same-day alternative flights being available. We were provided with overnight accommodation and later rebooked on a flight that did not arrive at the same airport as our departure. According to EU regulations, we are entitled to compensation.

Initially, the airline acknowledged our claim in writing and requested our bank details, which we promptly provided. However, the process suddenly restarted with a series of rejections, claiming the case was closed due to "lack of response." I have since made numerous attempts to get a proper response regarding our compensation, but it feels increasingly clear that their replies are generated by AI, repeating the same responses over and over—even after they admitted liability for our claim.

We are now seeking legal assistance to take the case further with Lufthansa.

Based on this experience, I strongly advise others to AVOID Lufthansa at all costs if possible. Their customer service and handling of compensation claims are entirely unacceptable.

delayed flight by 12 hours but no responce to request for compensation

Extremely frustrated with Lufthansa. My wife and daughter flew from Munich to London on 30/8/24. Only 1 suitecase arrived and the other one didn’t. My wife completed the loose luggage form and we also filled a compensation form on 31/8/24. We have been calling the luggage service constantly and on occasions they told us something different, it was lie after lie. We received an email acknowledgment about the compensation on 1/9/24. We emailed twice for an update on our compensation and no reply. I am astonished that an airline like Lufthansa can have such a bad service and take the customers for idiots and ignore their commitments and policies for lost luggage.

I had a flight with Lufthansa recently and experienced the worst check-in ever. Basically, I tried to check-in first as a guest and it didn't work out several times in a row. I had to fill in all the details and then the web pages failed to check me in, I had to fill everything in again and, in this way, several times. Then I tried to open an account and, again, I failed. Finally, I loaded an app and did everything via an app. To sum up, I spent a lot of time just for trying to check in, a super simple procedure. It shouldn't be like that.

PS The flight was really nice and on time.

I don’t even know where to begin. This was by far the worst flight experience I have ever had. If you’re thinking about booking with this airline, do yourself a favor and look elsewhere – or swim across the ocean; it’d be faster and far more enjoyable.

First off, **the flight was delayed for 7 hours** with no proper explanation. We were left stranded at the gate with ZERO communication from staff, who were either nowhere to be found or too busy ignoring everyone. When we finally boarded, the chaos continued. The **cabin was filthy**—trash in the seat pockets, crumbs on the floor, and a stench that suggested they hadn’t cleaned the plane since the last century.

The **seats were unbelievably cramped**—I’m not tall, but my knees were practically in my chest. The **seat cushions were hard as rocks**; you might as well sit on concrete for hours. Worse, my seat was broken and wouldn’t recline, but the flight attendants couldn’t care less, even though they promised to "look into it." Spoiler: they didn’t.

Speaking of the crew, they were the rudest and most unprofessional I’ve ever encountered. They acted like passengers were an inconvenience to their day, barking orders and rolling their eyes when anyone asked for basic help. The flight attendants disappeared for hours, and when they finally came around with food, it was a **disgusting, soggy excuse for a meal**. I wouldn’t feed it to my worst enemy. And of course, it costs an outrageous amount for what I’m certain was recycled cardboard.

To top it all off, the **entertainment system was broken** for half the plane. So, after the already miserable 7-hour delay, we were stuck in the air for another 10 hours with nothing to do but stare at the dirty walls or listen to the engine that sounded like it was on the verge of exploding.

But wait, there’s more! The **landing was terrifying**. The pilot must have been training because the plane slammed down so hard, I thought it would break apart on the runway. People screamed. It was that bad.

In summary, this airline is a disgrace. From the unprofessional staff, the horrendous conditions, the dirty cabin, and the constant delays, I wouldn’t wish this experience on anyone. Save yourself the misery. Never again.

My falimy with 2 smal kids placed in four different seats in different parts of the plane.
How could it be possible???
Flight number: 4Y512

Even 1 star is TOO high.

They gave us the wrong information, wouldn't let us go through to the boarding. Missed the flight because of them not letting us go through the desk, whilst we had all the right documents.
Rebooking the ticket to the next day with the SAME conditions ended up by us not getting the same amount of luggage and paying 650 euro's extra for the rebooking only (hotel, transport, luggage costs exluded).

I've filed a complaint/feedback on August 5th. Asked for a refund or at least a compensation. After calling them back 4 times over a 7 week period, begging for a repsonse, I have received the response on September 26th:
They're telling me a refund is not possible as my case is not severe enough. Nothing is said about a compensation.

They won't take me serious. I wouldn't wish this terrible service on nobody. This is terrible.

Poor performance from Lufthansa. Firstly 40 minutes delay. Then serving continuous alcohol to an already drunk and apparently coked up abusive passenger who they did absolutely nothing to challenge or manage.

Avoid at al cost. This is a truly horrible airline. They operate like a gang with impunity. Will cancel flights and shuffle you around as they wish knowing that no one can do anything about it. They give you all this information on "compensation" for damages but they know they will never have to pay becuase they are happy to waste their time and yours in giving you the run around. It took me 14 hours to get from Birmingham to Stuttgart due to various delays and rebookings and then they lost my laggage. No way to contact them what so ever. HORRIBLE HORRIBLE HORRIBLE. Nothing can get me on a lufthasa flight again EVER!

It is simple : one out of two flights that I take with Lufthansa has a problem, delay, occurring missed connexion, and poorly handled with communication.
I have been rebooked three days in a row for the same flight ! They just can’t maintain their fleet in good conditions.
Their service is even worse than China Eastern Airlline.
I will never, ever, EVER, fly with them.

I traveled with Lufthansa from Copenhagen at the beginning of July. I was supposed to go to Lisbon with a layover in Munich. However, our flight from Copenhagen was so delayed that we arrived late in the evening in Munich with two small children. We were told we had to spend the night there and were given a new flight the next morning. We were taken to a hotel that was very far away, even though there were airport hotels right in front of the airport. When we returned from our vacation, I requested compensation and received a message a few weeks later stating that I was entitled to it. However, the money has still not been transferred, even though it's been several weeks and I've made many inquiries. When calling customer service, they say they can't do anything and apologize, saying it’s not their department. They can’t transfer you to the right department and claim that the only way to contact them is via email, which they then do not respond to. That was the last time I ever flew with that airline.

This is really as bad as it get get in terms of quality of the service and customer focus. They do not give a about about their customers.

Our wedding in Italy was ruined by Lufthansa's incompetence. We entrusted them with five priority-tagged suitcases containing everything for our big day in Italy—wedding dress, suit, decorations, gifts—only for them to be lost after a canceled connecting flight in Munich. Despite our desperate, repeated pleas, the Munich team completely ignored us. No response, no help—just silence. Our bags were finally found 10 days later and returned to the U.S. three days after the wedding, far too late to save our special day.
The emotional devastation of being forced to celebrate without everything we'd carefully planned for months is beyond words!
We also suffered significant financial loss due to their negligence, and we expect Lufthansa to take full responsibility for this.
Lufthansa’s negligence was total, leaving us heartbroken and with ruined memories.
As loyal premium members of Lufthansa, my husband and I are heartbroken and will never use this airline again. I would never recommend Lufthansa to anyone, especially for life’s most important events.

An absolute inconmpetent company that gives zero f*cks about helping their customers, even though it's the company itself that messed up in the first place.
They did not get our luggage with us for our honeymoon, and sent the two bags by seperate planes at seperate days to napples, all while giving us contradicting information - saying our luggage was located and suddenly not located. They refer you to their luggage status page often, which they never update!
We had over an hours drive to the airport, and even though we asked them to deliver the luggage to our temporary address they refused to deliver it. Which was perhaps a mix of Lufthansas incompetance fusing with the incompetence of Napples Airport, that sort made this super monster of lethal incompetence that makes you spend most of your vacation, in this case honeymoon, calling and filling out forms and being stressed, getting confused by the lack of information or the little information that you can access, being contradictory.
I cannot recommend enough to never use this airline.