Lukas Distribution Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as well-made. Many people highlight the efficient delivery service, noting quick dispatch, prompt arrival, and excellent communication. Reviewers also appreciate the smooth ordering process and the helpful, professional service from staff, making transactions easy. However, some customers noted product issues, such as receiving items described as "scrap of bent tin" or finding parts missing bolts or having faulty threads. Additionally, a few people felt communication regarding order status and tracking was sometimes lacking, with parcels occasionally sent separately without notification or getting lost.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers pleased with items like the Bantam... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Order

Customers had positive experiences with order, finding the process very easy to place and pay, with quick... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(153)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Engine dresser bars

Purchased a set of engine dresser bars for goldstar 650 one mounting on the frame of my bike is missing so its an ongoing issue which they have kept in touch about

May 3, 2024
Rated 5 out of 5 stars

It looks good quality

It looks good quality, arrived quickly

May 10, 2024
Lukas Distribution logo

Reply from Lukas Distribution

Hi Brian, thanks for your review! We're so pleased to hear you had a great experience ordering on our new website.

Rated 5 out of 5 stars

Saturday 4 May at Thor motorcycles…

Saturday 4 May at Thor motorcycles Bodmin for a test ride on the BSA 500 Goldstar. Friendly and informative staff on the stand and several bikes( all Goldstars) available for pre booked rides. Brand new bike with only 30 miles on it, hour long ride which I rode quick A road, narrow unclassified , lovely twisty B road and dual carriageway. Great little bike, peace of an engine a little vibey at 5000, bags of torque . Fabulous brakes and really good handling, suspension a little harsh on rougher roads but then the bike was literally straight out of the box so not set up for me. Instrumentation a little bit small not easy to read at all. All in all a great package and certainly good value at the current price.

May 4, 2024
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Reply from Lukas Distribution

Morning David, thanks for your review! We're pleased to hear you had a great experience testing the BSA Gold Star at our Thor Motorcycles roadshow.

Rated 5 out of 5 stars

Very pleased

Good quality kit delivered in a timely manner.

March 21, 2024
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Reply from Lukas Distribution

Evening John. Thank you for your order and five star review. Happy riding!

Rated 3 out of 5 stars

The gloves are great

The gloves are great. Delivery was an issue as my address was incorrect on the labelling. FedEx stated this was normal for this supplier. My address had extra lines of someone else’s address included. FedEx phoned me to get the correct address.

February 7, 2024
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Reply from Lukas Distribution

Thank you for your review. We have looked into the error with FedEx to ensure there are no future issues. We hope you enjoy your Browning Leather Gloves :)

Show reviews in all languages. (153 reviews)

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