Lulu Guinness Reviews 404

Bought the cabin case and received an email confirming that but didn't receive any further info about delivery, I contacted them and they replied straight away, will shop again and it's good to know their there to help

I am a big fan of lulu Guinness bags.
For Christmas I did receive an umbrella which has the floaty lips in the handle but I am a little disappointed as it looks like the handle has got too much air in it so the lips do not float around correctly in it.
I haven't even used it yet !
.

Natalie was very efficient in her response to my contact.
One thing I would say would help customers returning an item if the order number was printed on the invoice you receive inside the parcel.

The customer service representative was excellent! She answer all my questions in a reasonable time. The issue ( which is not an issue but would make customers happy) would be that the company have an extra percentage off to shop for other items on the website, since it was a system mistake. Other than that, EXCELLENT work!!!

Excellent customer service, both by phone and by email. They were very attentive to my delivery issue and it's definitely not put me off buying from them again.

I used the live chat to query a refund a week after returning an item. Although I wish I had received a notification that the item was successfully returned (beyond the Royal Mail tracking code), I was very pleased with the support I received from Sophie who was able to process the refund promptly. Great customer service!

I had an issue logging into the new website. Contacted Customer Care, it was sorted in minutes.
Delivery of good ordered also very good, cannot complain and have recommended site to friends.

I called customer care to query a delivery that I was awaiting. Daniella mailed the warehouse straight away and said the delivery would arrive today which it did and I’m very happy with purchase. I have spoken to Daniella before and she was friendly and efficient. Great customer service.

My question was answered really promptly and resolved 🙂

I had a query over my refund but my fault didn't read the small print. But the response was very quick and good. Also very nice email back to me

I ordered the wrong size and customer service were amazing.They refunded my money immediately.I have bought many things from Lulu Guinness and will continue to do so.

I bought a wonderful handbag in the sale. Really pleased with it. My bag arrived well packed within a couple of days.
During those 2 days I sent a query to customer service which was answered almost straight away.
All round good experience.

I ordered a bag but managed to get the billing & delivery address mixed up. Lucy was so helpful and even sent me an email confirming she had managed to change the order.

called for a question about the price of a case which they had stopped making 2 o 3 years ago (to claim the reimbursement from the airline which badly damaged - but no broke it!!) and Lucy was very prompt and kind to give an answer, although i had not bought the case there but received it as a present. thank you!!

Lovely handbag at a very reduced price which is great! I already own this item and wanted a spare just in case. Unfortunately I ordered another item which turned out to be out of stock sadly. A full refund has been promised and I am waiting for that to happen. The company emailed me straightaway to explain their error.

Excellent customer service and could not fault it and a big thank you to Lucy for helping me with my query.

My experience has been awful. I purchased the Bag in Covent Garden London. The bag needed retuned as it was the wrong colour. Sent it back following the instructions from Head Office. To then receive an email once I sent a query asking where was the refund to be told not to send it to the head office. Too late i sent it in the pre paid label they sent. Still no refund and it arrived at the warehouse 18 days ago. then I have been asked to call Covent Garden shop. I said absolutely not. I have left it with the customer service team. lets see if I get the £400 back. Awful and antiquated service. Loved the bag but after this i will buy another bag from a retailer with better customer service.

All good from Daniella - slight hiccup on reactivating my account but promptly dealt with. Now to decide what to buy!

Lucy in Customer Services was extremely quick in her online chat and solved my questions with a friendly response

Quick, efficient response. No complaints