Lumena Lights Reviews 34

TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

Landscaper chose these - we have about 30 lights dotted around the garden in a number of circuits. They look really nice and the light units feel well made. The problem I have is that EVERY ONE o... See more

Company replied

Rated 1 out of 5 stars

New light tubes arrived broken. Awaiting replacement. Not entirely suppliers fault but a more rigid package could have avoided transport damage.

Company replied

Rated 4 out of 5 stars

Good source of hard-to-find bits for garden lighting. Well-priced and good quality. Only criticism would be: need some cheaper delivery options for small orders.

Company replied

Rated 4 out of 5 stars

Great service, light a little flimsy. Easy fit, ok satisfaction I think!!!

Company replied

Company details

  1. Lighting Store

Written by the company

High quality outdoor lighting available with next working day delivery. Specialists in Solar, 12V low voltage and bollard lighting.


Contact info

3.1

Average

TrustScore 3 out of 5

34 reviews

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Rated 5 out of 5 stars

Excellent product and service

August 24, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you for your positive review, we are happy to see you are pleased with your product and our service.

Best Regards,
Lumena Lights Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, yet again. Great products supplied by good people

August 19, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you very much for your positive review Andrew, we are glad you are happy with the service our team provides.

Best Regards,
Lumena Lights Team.

Rated 4 out of 5 stars

Brilliant works a treat

August 12, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you for your positive review Tracy, we are glad that you are happy with your order.

Best Regards,
Lumena Lights Team.

Rated 4 out of 5 stars

Great service

Great service, light a little flimsy. Easy fit, ok satisfaction I think!!!

August 5, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you Kevin for your review, I'm glad to hear you are happy with the service we provide.

Best Regards,
Lumena Lights Team.

Rated 5 out of 5 stars

Great service, delivery and quality

Great knowledge and help when I called, and very friendly.
Delivered very quickly and well packaged.
Goods are correct and look great quality. Haven't got them installed yet.

July 29, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you for the positive review, Lesley. We are happy to be of service anytime and would very much love to see some photos when the lights are installed (if you get the chance).

Best Regards,
Lumena Lights Team

Rated 1 out of 5 stars

New light tubes arrived broken

New light tubes arrived broken. Awaiting replacement. Not entirely suppliers fault but a more rigid package could have avoided transport damage.

June 30, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you very much for your review, Ken. You are right, unfortunately this is not our fault and we do our best to ensure all goods are packaged well considering the delicacy of the majority of our deliveries. We have emailed you in relation to this and we will be bringing this up with our courier too; replacements will be with you ASAP.

Best Regards,
Lumena Lights Team

Rated 5 out of 5 stars

Quality product

Looks like a good quality product. Quick delivery

June 29, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you very much for your positive review, James. We are glad to hear you like the product and received it quickly!

Best Regards,
Lumena Lights Team

Rated 5 out of 5 stars

Excellent service,ordered Sunday…

Excellent service,ordered Sunday evening delivered Tuesday,cannot ask for better.

June 27, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you very much for your positive review, Yvonne. We are glad you were happy with our speedy delivery!

Best Regards,
Lumena Lights Team

Rated 5 out of 5 stars

Good delivery time and lamp is as…

Good delivery time and lamp is as described with clear instructions.

June 25, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you very much for your positive feedback and we are glad you like your new light fitting!

Best Regards,
Lumena Lights Team

Rated 5 out of 5 stars

Great service

Received within 48 hours.

June 9, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you David for your positive feedback, we really appreciate it.

Best Regards,
Lumena Lights Team

Rated 5 out of 5 stars

Great Service in a world of generally very poor service.

Approached to set up a trade account - wow that was fast. Then ordered some products - they didn't reach me as they had been damaged by courier and returned to Lumena. Lumena then contacted me to explain and despatched replacements which arrived next day. Great service from Lumena in an age where below-par has become the norm for most companies. Keep it up folks and your customers will stay :)

June 8, 2018
Unprompted review
Lumena Lights logo

Reply from Lumena Lights

Thank you James for your positive feedback, we really appreciate it. We're pleased to see that you have now received your order.

Best Regards,
Lumena Lights Team

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