Lumi ReviewsReviews 

5,470
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 684 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness, understanding, and compassionate approach, making them feel valued and well-cared for. The personal styling sessions are frequently highlighted as a significant time-saver and a source of valuable insights into personal style and body type, helping people make more coherent wardrobe choices. Reviewers appreciate the quick responses and efficient service, noting that issues are resolved to their satisfaction, which stands out compared to other companies. However, some people were dissatisfied with the product and user experience, finding the styling suggestions vague, not customized, or not suitable for their body type or preferences. A few other people also felt that the subscription process was unclear, leading to unexpected charges or unwanted annual subscriptions, and some found the clothing descriptions broad and vague.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing dissatisfaction regarding sizing,... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the personalized experience, easy... See more

Staff

Reviewers mention positive feedback about staff, highlighting their understanding, compassion, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers appreciating the quick and efficient... See more

Subscription

People report negative experiences with subscription, often citing issues with unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more

Company replied

Rated 5 out of 5 stars

I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more

Company replied

Rated 5 out of 5 stars

I took a try out membership of 1 month and just had my personal session with stylist Lorelai for the November look styling advice. She took her time, was friendly, polite and very connected with my in... See more

Company replied

Rated 5 out of 5 stars

I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was rea... See more

Company replied


Company details

Written by the company

LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(5,470)

624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Lumi Reviews logo

Reply from Lumi Reviews

Dear Heather!
Thank you for your feedback!

We’re so glad to hear that your issue was resolved quickly and that you had a positive experience with our support team.

Providing prompt and helpful assistance is always our goal, and we truly appreciate you taking the time to share this!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Very prompt customer service

Very prompt customer service that met my needs.

May 12, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Heather!
Thank you so much for your kind words!

We’re delighted to hear that our customer service team was able to respond promptly and meet your needs.

Providing helpful and timely support is very important to us, and we truly appreciate your feedback!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Good suggestions

Good suggestions. Haven't ordered yet so not sure of the clothing or styles

May 13, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Wendy!
Thank you for your feedback!

We’re glad you’ve enjoyed the suggestions so far. We completely understand wanting to see more before deciding on the clothing and styles, and we hope the recommendations continue to give you inspiration and confidence as you explore what works best for you.

We appreciate you giving Lumi a try!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

It was great

It was great - I got some really good take aways

May 13, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Julie!
Thank you so much for your feedback!

We’re so happy to hear you had a great experience and found some really valuable takeaways.

Helping people discover practical ideas and insights they can actually use is exactly what we aim for. We truly appreciate your support!

Warm regards,
Head of Customer Success
LUMI Team

Rated 3 out of 5 stars

I feel like I can just ask Chat for…

I feel like I can just ask Chat for these tips, not sure why I paid for this generic information.

May 13, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Valued Customer!
Thank you for sharing your honest feedback.

We understand your frustration, and we’re sorry the experience felt too generic for your expectations. Our goal is to provide guidance that feels personalized, practical, and easier to apply to your individual style journey, but we recognize that this may not have come through clearly in your experience.

Feedback like yours is incredibly valuable and helps us continue improving the depth and personalization of our recommendations. If you’d like to share more details about your experience, please feel free to contact us at customer.care@lumi-app.co. We appreciate you giving the app a try and taking the time to share your thoughts.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Very interesting concepts explained…

Very interesting concepts explained very well
The looks shown definitely give a clear vision of what Lumi is proposing. Easy Questions lead to build your style plan

May 13, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Karen!
Thank you so much for your wonderful feedback!

We’re delighted to hear that you found the concepts interesting and clearly explained.

It’s great to know the looks and visuals helped give you a strong sense of the style direction Lumi offers, and that the questions felt easy and helpful in building your personal style plan. We truly appreciate your support!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

My experience was great because I…

My experience was great because I realized I probably needed to be using a cell phone in order to use the app, and I cancelled and got very quick responses.
And I didn't read the other questions before I started typing in this box. Your customer care is excellent, in my experience.

May 12, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Norma!
Thank you so much for your thoughtful feedback!

We’re really glad to hear you had a positive experience with our customer care team and received quick responses when reaching out.

We also appreciate you sharing your experience with the app setup — feedback like this helps us better understand how we can make things clearer and easier for everyone. Wishing you all the best, and thank you again for your kindness and support!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Everything was great I just need to…

Everything was great I just need to cancel subscription

May 12, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Mariann!
Thank you for your feedback!

We’re so glad to hear you had a great experience overall. We understand subscription needs can change, and our support team will be happy to help with your cancellation request.

Please reach out to us at customer.care@lumi-app.co and we’ll assist you as quickly as possible.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Good ideas

This gives really good ideas and suggestions!

May 12, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Susan!
Thank you so much for the feedback!

We’re happy to hear you’re enjoying the ideas and suggestions. Helping people discover styles and inspiration that feel exciting and practical is exactly what we aim for.

We really appreciate your support!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

So Zen!

I am impressed with your relaxed and logical approach to my achetype, the Sage. The visual examples were very helpful to understanding the approach you presented. The many samples gave me faith that I can apply the guidelines to my wardrobe. So thanks a million.

May 12, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Patricia!
Thank you for reaching out and for giving us the opportunity to respond to your concerns.

We’re glad our team was able to reply promptly and acknowledge the issue. While we’re sorry to hear you’ve decided to cancel your involvement, we truly appreciate your feedback and the time you spent with us.

We wish you all the best moving forward.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

I reached out with my concerns

I reached out with my concerns - and was instantly rewarded with return email - acknowledging my concerns - t hank you for your prompt reply
I am cancellation my involvement

May 11, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Hi Gerri!
Thank you for reaching out and for giving us the opportunity to respond to your concerns.

We’re glad our team was able to reply promptly and acknowledge the issue. While we’re sorry to hear you’ve decided to cancel your involvement, we truly appreciate your feedback and the time you spent with us.

We wish you all the best moving forward.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Quick response and acknowledged there…

Quick response and acknowledged there was an issue. Hopefully it will be resolved soon.

May 10, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Stephanie!
Thank you for your feedback.

We’re glad our team could respond quickly and acknowledge the issue. We understand how important it is for things to work smoothly, and we’re actively working on resolving it as soon as possible.

We really appreciate your patience in the meantime.

Warm regards,
Head of Customer Success
LUMI Team

Rated 3 out of 5 stars

It’s useful but the quiz doesn’t take…

It’s useful but the quiz doesn’t take into account the pain points women focus on when they look for clothes:
Protruding belly. Breasts too big or too small. Wide shoulders. Short legs. Etc

May 10, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Danielle!
Thanks for sharing this thoughtful feedback.

We’re glad you find the app useful, and we also hear your point clearly. Body concerns like proportions, fit challenges, and specific areas of discomfort are often central to how people choose clothing, and if the quiz doesn’t reflect that well enough, it can definitely feel incomplete.

This is exactly the kind of insight that helps improve the experience. We’ll pass this on to the team so we can better capture fit-related concerns like belly area, bust size, shoulders, and leg proportions in a more practical way.

If you’d like to share anything more directly, you can also reach us at customer.care@lumi-app.co. Appreciate you taking the time to point it out.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Quick response to address my concerns…

Quick response to address my concerns and professional message.

May 10, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Lorraine!
Thank you for your kind feedback!

We’re really glad to hear that your concerns were addressed quickly and professionally. Providing prompt and supportive help is very important to us, and we’re happy we could deliver that experience for you.

Warm regards,
Head of Customer Success
LUMI Team

Rated 4 out of 5 stars

It was fun but I thought I would get my…

It was fun but I thought I would get my arctype

May 9, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Belinda!
Thanks for sharing your feedback.

We’re glad to hear you enjoyed the experience overall. Regarding your expectation about getting your archetype, it’s understandable to feel disappointed if that wasn’t delivered as expected. The styling process is often designed to explore multiple directions based on your preferences, body shape, and feedback from the session rather than assigning a single fixed “archetype” label.

That said, your point is valuable — if you were expecting a clear archetype outcome, the experience should make that more explicit upfront. We’ll make sure this feedback is passed on so expectations around results are clearer in future sessions. If you’d like, you can also reach out to customer.care@lumi-app.co for follow-up support or clarification on your styling results.

Warm regards,
Head of Customer Success
LUMI Team

Rated 3 out of 5 stars

Kiara was FANTASTIC!

The app hasn't been great, so I've already cancelled it within the first week of trial. It gave me two different results. However, I did purchase the video styling session. Kiara was FANTASTIC! She helped me find some new looks that I'm excited to try. She also helped me define my body type & shared ideas to flatter.

May 9, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Mary!
Thank you for sharing your honest feedback.

We’re sorry to hear the app experience itself didn’t fully meet your expectations, and we appreciate you pointing out the inconsistency you encountered.

At the same time, we’re so happy to hear Kiara made such a positive impact during your styling session. Helping clients feel confident, discover new looks, and better understand what flatters them is exactly the experience we aim to create. We’ll be sure to pass your kind words along to her — she’ll be thrilled to hear this!

If there’s anything further we can assist you with, please feel free to reach out to us at customer.care@lumi-app.co.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Simply the best of them all

Simply the best of them all. Thank You so Much.

March 16, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Lawrence!
Thank you so much for the wonderful feedback!

We’re truly grateful for your support and so happy to hear you had such a positive experience!

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

I received my cancellation order…

I received my cancellation order promptly from customer care!

LUMI however was not a good experience . I had problems logging in right after I paid . I don’t have time for that nonsense.

May 8, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Valued Customer!
Thank you for sharing your experience.

We’re glad customer care was able to process your cancellation promptly, though we’re sorry the login issues made your overall experience frustrating.

We understand how valuable your time is, and feedback like this helps highlight where improvements are needed.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

Very customer-centric

Very customer-centric! I am more than interested but the timing for me is chaotic now as I’m preparing to move soon. My life is currently in a blender.

May 8, 2026
Unprompted review
Lumi Reviews logo

Reply from Lumi Reviews

Dear Janet!
Thank you so much for your kind words!

Moving can definitely make life feel like it’s in a blender! Wishing you a smooth transition, and we’ll be here whenever the timing feels right for you.

Warm regards,
Head of Customer Success
LUMI Team

Rated 5 out of 5 stars

The outfits look good but prices are…

The outfits look good but prices are out of my reach.

I am sorry.

May 7, 2026
Lumi Reviews logo

Reply from Lumi Reviews

Dear Francisca!
Thank you for your feedback, and no need to apologize!

We completely understand that budget plays a big role when shopping for clothing, and we appreciate your honesty. While some outfit suggestions may be outside your current comfort range, the goal is also to provide inspiration that can be adapted to different budgets and personal preferences.

Thank you for taking the time to share your experience with us!

Warm regards,
Head of Customer Success
LUMI Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look