What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
Company replied
I took a try out membership of 1 month and just had my personal session with stylist Lorelai for the November look styling advice. She took her time, was friendly, polite and very connected with my in... See more
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I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was rea... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lumi Reviews
Dear Karen!
Thank you for your feedback!
We’re so glad to hear that the experience felt easy and straightforward for you.
Making style guidance and support simple and accessible is exactly what we strive for. We truly appreciate your support!
Warm regards,
Head of Customer Success
LUMI Team
Response was very fast and they took…
Response was very fast and they took care of my request immediately.
May 21, 2026
Reply from Lumi Reviews
Dear Maria!
Thank you so much for your feedback!
We’re very happy to hear that our team responded quickly and was able to take care of your request right away.
Providing prompt and efficient support is something we truly value, and we appreciate you taking the time to share your experience!
Warm regards,
Head of Customer Success
LUMI Team
Response was quick and to the point
May 21, 2026
Reply from Lumi Reviews
Dear Brigitte!
Thank you for your feedback!
We’re glad to hear that the response you received was quick and clear.
Providing efficient and helpful support is very important to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Head of Customer Success
LUMI Team
Helpful Style Training Tool
Great info and suggestions to elevate personal.
May 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Tracy!
Thank you so much for your kind feedback!
We’re delighted to hear that you found the information and suggestions helpful for elevating your personal style.
Our goal is to make style guidance practical, inspiring, and easy to apply, and we truly appreciate you taking the time to share your experience!
Warm regards,
Head of Customer Success
LUMI Team
I ended up with a subscription instead…
I ended up with a subscription instead of a week trial of body/styling which I thought I purchased, and did not realise it was an online fashion shopping app with style advice.
They were very prompt and obliging in cancelling the subscription and acknowledging the problem of online shopping for people who are not standard sizing
May 21, 2026
Reply from Lumi Reviews
Dear Jen!
Thank you for sharing your experience and feedback.
We understand how the subscription setup may have caused confusion, and we appreciate you bringing this to our attention. We’re glad our support team was able to assist promptly with your cancellation request and acknowledge your concerns regarding online shopping and non-standard sizing.
Feedback like yours is valuable and helps us continue improving both communication and personalization within the experience. We truly appreciate your thoughtful comments and the opportunity to assist you.
Warm regards,
Head of Customer Success
LUMI Team
The explanations of proportions and cut…
The explanations of proportions and cut of clothing were great. The color schemes were not always colors I feel flatter me. Grays do not flatter my skin and dark brown is not a color that is good near my face. But I do appreciate the teaching of proportions as I am a petite woman.
May 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Cheryl!
Thank you so much for your thoughtful feedback!
We’re really glad to hear that the explanations around proportions and clothing cuts were helpful, especially for dressing a petite frame. Understanding how fit and balance work for different body types is something we care deeply about.
We also appreciate your honest comments about the color recommendations. Personal coloring and what feels most flattering can be very individual, and feedback like yours helps us continue improving the personalization of our suggestions. Thank you again for taking the time to share your experience with us!
Warm regards,
Head of Customer Success
LUMI Team
It is nearly impossible to cancel your…
It is nearly impossible to cancel your subscription. No one answers the phone number and I have tried repeatly to cancel but am still being billed every month. Beware before signing up!!
May 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Debra!
Thank you for sharing your feedback.
We’re sorry to hear about the frustration you experienced while trying to cancel your subscription, and we understand how concerning continued billing can feel.
Our team has already reached out to you via email (customer.care@lumi-app.co) with a solution and additional information regarding your case. Please kindly check your inbox as well as your spam/junk folder in case the message was filtered there.
We appreciate the opportunity to assist and look forward to resolving this for you.
Warm regards,
Head of Customer Success
LUMI Team
I need help as I'm always unsure of how…
I need help as I'm always unsure of how to dress myself. I learned a lot!!!
May 19, 2026
Unprompted review
Reply from Lumi Reviews
Dear Karen!
Thank you so much for sharing this!
We’re really happy to hear that the experience helped you feel more confident and taught you useful new insights about dressing for yourself.
So many people feel unsure about style at times, and our goal is to make fashion feel more approachable, practical, and empowering. We truly appreciate your feedback and are glad you learned a lot along the way!
Warm regards,
Head of Customer Success
LUMI Team
My request was handled very quickly and…
My request was handled very quickly and efficiently- I appreciated the job and service provided.
May 11, 2026
Reply from Lumi Reviews
Dear Stephanie!
Thank you so much for your kind feedback!
We’re delighted to hear that your request was handled quickly and efficiently and that you appreciated the service provided by our team.
Delivering helpful and responsive support is very important to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Head of Customer Success
LUMI Team
Most of the information I already knew
Most of the information I already knew. Also putting red shoes with a outfit that doesn't have red is just drawing attention to your feet. That's not where it should be.
I changed my mind and would like to cancel.
May 16, 2026
Unprompted review
Reply from Lumi Reviews
Dear Patricia!
Thank you for taking the time to share your honest feedback.
We understand that style is very personal, and we appreciate your perspective regarding the outfit coordination and recommendations. Your comments about color balance and focal points in styling are thoughtful and valuable feedback for our team.
We’re also sorry to hear the experience didn’t provide enough new or relevant insights for you. If you’d like assistance with your cancellation request, please contact us at customer.care@lumi-app.co and our team will be happy to help.
Warm regards,
Head of Customer Success
LUMI Team
I am an apple
I am an apple, and I can't understand how these nipped in waist outfits would fit my large waist. It wasn't mentioned.
May 15, 2026
Unprompted review
Reply from Lumi Reviews
Dear Beverly!
Thank you for sharing your feedback so honestly.
We understand your concern, and you make a very valid point. Style recommendations should feel realistic and supportive for different body shapes, including apple-shaped figures and concerns around waist fit and comfort.
We appreciate you pointing out that the suggested silhouettes didn’t feel fully applicable to your needs. Feedback like this helps us improve how we personalize recommendations so they feel more practical, flattering, and inclusive for a wider range of body types and preferences.
Warm regards,
Head of Customer Success
LUMI Team
My question was answered within 5…
My question was answered within 5 minutes. Hoping the answer was correct and my account canceled.
May 15, 2026
Reply from Lumi Reviews
Dear Sarah!
Thank you for your feedback!
We’re glad to hear that you received a quick response from our team. We understand wanting reassurance that everything has been handled correctly, and we appreciate your patience while the cancellation is being finalized.
If you have any additional questions or need further confirmation, please feel free to reach out to us at customer.care@lumi-app.co — we’ll be happy to help.
Warm regards,
Head of Customer Success
LUMI Team
First day using Lumi
This is my first day using Lumi, and I must say that there are some great suggestions for my wardrobe. I'm finding some items that I'd been telling myself I should buy, but never really wanted to shop for... well, here they are! Being an XL, not everything is working, but it's pretty good!
May 15, 2026
Unprompted review
Reply from Lumi Reviews
Dear Amy!
Thank you so much for sharing your first impressions of Lumi!
We’re thrilled to hear that you’re already discovering wardrobe suggestions that feel helpful and relevant — especially those pieces you’ve been meaning to shop for but hadn’t gotten around to yet.
We also really appreciate your honest feedback about sizing and fit. Creating recommendations that work well across different body types and sizes is very important to us, and insights like yours help us continue improving the experience. We’re so glad your first day has been a positive one overall, and we hope you continue finding styles you love!
Warm regards,
Head of Customer Success
LUMI Team
Very prompt and thorough
Assuming that my account has been updated as requested (tbd), then today’s interactions were spot on.
May 14, 2026
Reply from Lumi Reviews
Dear Ann!
Thank you for your feedback!
We’re glad to hear that your experience with our team was prompt and thorough. We understand wanting to confirm that everything has been updated correctly, and we appreciate your patience while the request is being finalized.
Please don’t hesitate to reach out again at customer.care@lumi-app.co if you need any further assistance — we’ll be happy to help.
Warm regards,
Head of Customer Success
LUMI Team
The bones of it are good
The bones of it are good, I just need to tweak my style a bit.
May 14, 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you for sharing your thoughts!
We’re glad to hear the foundation felt helpful and that the experience gave you ideas for refining your personal style.
Sometimes even small tweaks can make a big difference, and we’re happy to be part of that journey with you!
Warm regards,
Head of Customer Success
LUMI Team
Thank you Alex!
I had to cancel my subscription today after getting a reminder that my free trail was expiring tomorrow, a reminder that I truly appreciated! I got a prompt response from Alex at Lumi who assured me that my cancellation was taken care of. Lumi is certainly a wonderful company. It just wasn’t right for me.
May 14, 2026
Reply from Lumi Reviews
Dear Duber!
Thank you so much for your thoughtful and kind review!
We’re really happy to hear that the reminder was helpful and that Alex was able to assist you promptly with your cancellation request. Providing clear communication and supportive customer care is very important to us.
While we’re sorry Lumi wasn’t the right fit for you at this time, we truly appreciate you giving us a try and sharing such warm feedback about your experience with our team. Wishing you all the best moving forward!
Warm regards,
Head of Customer Success
LUMI Team
Terrible!!
Terrible!!! Do not by any product from this company unless you are 100% sure that you will not have to return it. My item took around 2 months to get, so I placed a dispute with my credit card that I did not get the item. The next week it showed up so I called the credit card back to say it was ok, but they had to wait for the company to respond.This was all taken care of, but I wanted to return the item because at this point it was too late to use. I kept on them for almost 9 months and they kept saying I had to remove the dispute or they could not give me the 50% refund as they said they would. I even sent a letter from the credit card company stating it was resolved many months ago. The last and final message today said it had been to long and they could not credit my item! NEVER purchase from this place unless you are loaded and can lose your money if you don't get or want the item.
May 13, 2026
Unprompted review
Reply from Lumi Reviews
Dear Jean!
Thank you for your feedback.
We’ve carefully reviewed our records but were unable to locate any account or order matching the details provided in your review.
We take all feedback seriously and would genuinely like to investigate this further. To help us assist you, we kindly ask that you either respond directly via Trustpilot so we can connect with you, or contact us at customer.care@lumi-app.co with any relevant account information, such as the email used for the order or additional order details.
In the meantime, we have flagged this review with Trustpilot for verification, as we want to ensure all reviews accurately reflect genuine customer experiences. We look forward to resolving this for you.
Warm regards,
Head of Customer Success
LUMI Team
Prompt response and willing to help
May 14, 2026
Reply from Lumi Reviews
Dear Jane!
Thank you for your kind feedback!
We’re very glad to hear that you experienced a prompt response and felt supported by our team.
Providing helpful and timely assistance is something we truly value, and we appreciate you taking the time to share your experience with us.
Warm regards,
Head of Customer Success
LUMI Team
They were so easy to inform you of…
They were so easy to inform you of things that you want to know... Got bad to you fast..
May 13, 2026
Reply from Lumi Reviews
Dear Wanda!
Thank you for your feedback!
We’re happy to hear that communicating with our team felt easy and that you received a quick response.
Providing clear and timely support is very important to us, and we truly appreciate you taking the time to share your experience!
Warm regards,
Head of Customer Success
LUMI Team
Did not meet my expectations
The product was not at all what I expected. The color, seasonal fabric, and style did not meet my expectations. On the other hand; the customer service was very good.I received a no haggle refund right away and that was impressive.
May 13, 2026
Reply from Lumi Reviews
Dear Joaniee!
Thank you for sharing your feedback.
We’re sorry to hear that the color, fabric, and style did not meet your expectations, though we truly appreciate your kind words about our customer service experience.
We checked the case under the email provided through Trustpilot and can confirm that the refund has already been processed. Our team also shared the details in ticket #3141087. Please kindly check your inbox and spam/junk folder for our message(from customer.care@lumi-app.co). If you have any additional questions or need further assistance, we’ll be glad to help.
Warm regards,
Head of Customer Success
LUMI Team
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