What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
Company replied
I took a try out membership of 1 month and just had my personal session with stylist Lorelai for the November look styling advice. She took her time, was friendly, polite and very connected with my in... See more
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I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was rea... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Listened
Listened, and cancelled my subscription, as requested. I would say they are honest brokers and I appreciate it.
Thank you
Helen Campbell
June 4, 2026
Unprompted review
Reply from Lumi Reviews
Thank you, Helen — this is genuinely kind of you to share. We're glad the experience felt honest and straightforward, and we hope our paths cross again someday ?
Great experience with styling expert Kiara
I had a great experience with the styling expert, Kiara. She was thoughtful in her interactions, ready to listen and walk me through her ideas on my style based on my color and preferences. Overall, great experience!
June 4, 2026
Unprompted review
Reply from Lumi Reviews
Thank you for sharing this, Juli — hearing that Kiara made such a positive impression means everything to us. We'll be sure to pass your kind words along to her. We're glad you felt heard and taken care of ?
Educating how each piece work together…
Educating how every peace work together to make a outfit and mix match
June 3, 2026
Reply from Lumi Reviews
Thank you so much for this — knowing that the mix-and-match guidance is actually landing is what we're here for. We'll keep building on it ?
Reframed my appearance with pictures…
Reframed my appearance with pictures and explanations. Looking forward to reviewing my wardrobe with the new rules.
June 3, 2026
Reply from Lumi Reviews
Thank you, Christine — it's great to hear the experience helped you see things differently. Exploring your wardrobe with a fresh set of rules is where it really starts to come together. Enjoy the process ❤️
I'm questioning the archetype and would…
I'm questioning the archetype and would like to see others. I'm seeing outfits I like that are not Sage.
June 3, 2026
Reply from Lumi Reviews
Thank you for the feedback, Kerstin — and for the 4 stars. Wanting to explore beyond your assigned archetype is completely valid, and the outfits that catch your eye are a great signal. Write to us at customer.care@lumi-app.co with a few examples of what you're loving and we'll look at how your profile can better reflect your actual style.
Reply from Lumi Reviews
Thank you, Sarah — we're so glad the selections are landing well for you. Reviews like yours mean a lot to the team ❤️
Loving the personalized experience
Loving the personalized experience, the interface and the videos/stories. A great way to learn.
June 3, 2026
Reply from Lumi Reviews
Thank you, Kathy — it's wonderful to hear that the personalized experience is resonating with you. That's exactly what we set out to create. We're always working on new content and features, so there's more to look forward to ❤️
Stellar personal stylist appointment
The personal stylist appointment I had with Kiara was WONDERFUL. It made the LUMI experience more exciting and real. She helped me see a few pieces that would work for my style and life, after I explained to her about myself. It was really lovely talking to a professional and she was super sweet.
June 3, 2026
Unprompted review
Reply from Lumi Reviews
Thank you for sharing this about your styling session with Kiara — hearing that it made a real difference means everything to us. We'll pass this along to the team ?
Reply from Lumi Reviews
Thank you, Kaye — it's wonderful to hear the advice is landing that way. We work hard to keep things practical and clear, so this really means a lot ?
Reply from Lumi Reviews
Thank you, Mary — that's exactly the feeling we're here for ✨ We're glad LUMI is part of making it happen.
They offer vague styling suggestions
They offer vague styling suggestions. You change various aspects of your profile and it is still poor advice. There's not one "customized" suggestion. And the app isn't cheap. I canceled my membership after an hour (though they'd already charged me for a month). They didn't even check why.
June 1, 2026
Unprompted review
Reply from Lumi Reviews
Thank you for sharing this, Mira. The suggestions should feel tailored to you — not generic — and it sounds like that wasn't your experience, which is fair feedback we take seriously. We'd also like to look into the billing side of things. Please write to us at customer.care@lumi-app.co with your account details and we'll review what happened and make sure it's addressed.
Reply from Lumi Reviews
Thank you so much for the kind words, Merry — we're really glad the experience felt that way. We'll keep working to bring you more of the same ?
I like knowing what will work on me.
May 31, 2026
Reply from Lumi Reviews
That's exactly what LUMI is here for — knowing what works for you makes every outfit decision so much easier. Thank you for sharing this ❤️
Most of the outfits picked in last…
Most of the outfits picked in last article were sleeveless. I am a 3/4 length sleeve girl. In other words, they did not match my style preference presented in quiz
May 31, 2026
Reply from Lumi Reviews
Thank you for the feedback, Abigail — and for being specific about what didn't match. Your style preferences from the quiz should absolutely be reflected in what we recommend, and sleeveless styles missing the mark on a 3/4 sleeve preference is something we want to fix. Please write to us at customer.care@lumi-app.co with your account details and we'll take a close look at your profile to make sure your recommendations are properly aligned going forward.
Reply from Lumi Reviews
Thank you, Sandra — figuring out what works for your body type is exactly what LUMI is built for. Really glad it's clicking for you ?
How to combine mother and summer in colours
Not every outfit seems to match the body shape and also I am more of a summer so not every earthy colour suita me.
May 30, 2026
Reply from Lumi Reviews
Thank you for sharing this, Gosia — and for being so specific about what's not landing. Color season compatibility is something the system should be factoring in, and if earthy tones keep showing up when you're a summer, that's worth a closer look. Write to us at customer.care@lumi-app.co with your profile details and we'll dig into what's happening with your recommendations.
It’s all about balance and Lumi does…
It’s all about balance and Lumi does balance. They’re the experts. Excellent
May 29, 2026
Unprompted review
Reply from Lumi Reviews
Thank you, Kristen — balance really is what it's all about, and we're glad that comes through. Reviews like yours mean a lot to the whole team ❤️
Amazing app!
May 29, 2026
Reply from Lumi Reviews
Thank you so much, Anastasiia — this made our day. We're really glad LUMI is working for you ❤️
Can’t cancel the charges
I have not received any Lumi products for almost a year and suddenly I’m getting charges for Lumi @ 19.99. I’ve had to cancel my credit card to stop the charges. I cancelled my account a year ago.
May 23, 2026
Unprompted review
Reply from Lumi Reviews
Hi, Sally! It’s concerning to learn about the unexpected charges you've encountered since canceling your account a year ago. For a quick resolution, please connect with our support team at customer.support@lumi-app.co, and they will help you address these charges. Your experience matters, and we appreciate your feedback. Thank you!
Reply from Lumi Reviews
Dear Becky!
Thank you for your feedback!
We’re glad to hear that your questions about the subscription were answered quickly.
Providing clear and timely support is very important to us, and we truly appreciate you taking the time to share your experience!
Warm regards,
Head of Customer Success
LUMI Team
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