It was faster shipping than I expected! The packaging was so good and the items came in perfect condition! I couldn't ask for better service. I did have some trouble tracking my package but that was r... See more
Company replied
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See what reviewers are saying
I’d just like to give LumiBeauty a 5/5 stars (I’d give a 10 if I could). Their shipping was fast, they have quick responding customer service and the best of all THEIR PRODUCTS ARE SEALED!!! Finding o... See more
Company replied
I’m extremely disappointed with the ponytail. In the photo it looks about four times the volume of the product I received… I have a lot of hair so it looks ridiculous. The texture is not kinky at... See more
Company replied
This is my second time ordering from Lumi Beauty as they seem to be the only online store that stocks the wider range of a Mizani hair care products. The entire process has been seamless with quick de... See more
Company replied
Company details
Written by the company
umibeauty est la boutique en ligne dédiée aux soins capillaires et cosmétiques professionnels. Découvrez une sélection de produits innovants, vegan et performants : shampoings, masques réparateurs, lissages brésiliens, soins hydratants et sérums pour tous types de cheveux et de peaux. Notre mission est de révéler votre beauté naturelle grâce à des formules efficaces, respectueuses et adaptées à vos besoins. Lumibeauty, l’expert beauté en ligne.
Contact info
Rue de Visé 148, 4020, LIEGE, Belgium
- +32499505777
- client@lumibeauty.com
- lumibeauty.com
4.2
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Service client au top
March 10, 2020
Unprompted review
The products have been working well for…
The products have been working well for me, and I will be sure to purchase from this website again
March 9, 2020
Unprompted review
How fast was for the delivery
The delivery was very fast ,much appreciated.
February 22, 2020
Unprompted review
They didn’t reply to my E-Mail where I…
They didn’t reply to my E-Mail where I was asking for a refund for products that caused me hair loss. Except that I was alway very happy with Lumybeauty products, but customer service is the crown of any online platform.
February 18, 2020
Unprompted review
Reply from lumibeauty
Hello,
thank you for your opinion.
According to the tracking of the post, your package was delivered on February 17, 2020 8:44 a.m.
We sent you a message on February 11, to give you back your tracking number which is CD155039335BE. You can check by going to the post office website which link is: https://track.bpost.be/btr/web/#/search?lang=fr&itemCode=CD155039335BE&postalCode=71000
and by putting your postal code which is 71000
Best Regards
Lumibeauty Team
I haven't recieved my product yet.its…
I haven't recieved my product yet.its almost two weeks now.
February 11, 2020
Unprompted review
Reply from lumibeauty
Hello Madam
We are sorry for the delay in the delivery of your package.
You ordered on February 4 at 9 p.m. The shipment was made on February 5 via bpost as shown by the tracking, the number of which is as follows : CD154795412BE (https://track.bpost.cloud/btr/web/#/search?itemCode=CD154795412BE&lang=fr&postalCode=BD48JJ ). Today we made a complaint to the post office to locate your package. We will get back to you by email as soon as we have a reply from the post. we apologize for the delay.
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