Lumierehairs Reviews 

157
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases. Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as some reviewers praise the soft... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the soft and full texture along... See more

Order

Reviewers mention mixed experiences regarding order processing, with some customers expressing high... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express mixed feelings regarding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5

Rated 4 out of 5 stars

I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more

Rated 5 out of 5 stars

The hair was very nice and managed bundles were very full and stitched wells secure also easy to take care with little effort . Would like to fine a ginger color not ginger orange more rusted ginger i... See more

Rated 5 out of 5 stars

The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience... See more


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store
  4. Wig Shop

Written by the company

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.


Contact info

3.6

Average

TrustScore 3.5 out of 5

157 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(157)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

I’ve emailed customer service twice

I’ve emailed customer service twice. There was no response. I was attempting to return the hair. I received the wrong size.

August 18, 2025
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,

We’re truly sorry for the slow response and for the frustration this situation has caused.

There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return & exchange, as long as the hair product is same original style now.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 1 out of 5 stars

Bad Business

1. Delivery took forever, it’s from China.
2. Wig smelled bad
3. The hair density was too low, I might as well glue one string of hair to my head.
4. Customer service was UNRESPONSIVE when I inquired for a return multiple times.
I do not recommend this company!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

I ordered blonde wig from Lumierehairs and it came very full with minimal shedding. I can’t wait to install and I will be purchasing again.

July 16, 2025
Unprompted review
Rated 4 out of 5 stars

My experience thus far

The wig smell reminds me of tuna, and the density of the wig is not as thick as I thought it would be. I’m still inspecting the weave stitching. I wish that there was a faster shipping option. On a positive note, the color of the wig is very pretty, and the black headband appears to be attached well. Less density in the wig may prove to be a better option as it has been really hot in Alabama( I have frequent hot flashes as well). The wig also came with 2 different color headbands and a weft of blue hair (I think it’s a weft). Customer service is pretty quick to respond.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

The hair stink so bad

The hair stink so bad, that I soaked it and let it air out for over 3 months. The company said, “it’s the smell of their factory.” I may give it away because it can’t go on my head.

March 21, 2025
Unprompted review
Rated 4 out of 5 stars

I received my order very quick and just…

I received my order very quick and just in time for my graduation. The hair is very soft, doesn’t have a smell and gave very much 613. The only thing I would change about the wig is its density, it could’ve been a little more thicker, but overall I did love this unit!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a 613 blonde wig

I ordered a 613 blonde wig. It was a beautiful unit.. a little roomy could have been a little tighter. Other than that the lace was amazing, the hair took well to the hair dye I used. It was true to length and very soft and full… 10/10 I’d definitely buy again.

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it a zero I would!!

If I could give it a zero I would!!! DO NOT ORDER from this website! It’s been two weeks and I still have not revised my order after I paid $139. All it says label has been created. On top of that they will not issue my refund only $10 for the inconvenience! I will never order from them EVER again! Please do not order from them either

May 24, 2025
Unprompted review
Rated 4 out of 5 stars

The shipping took a little time but it…

The shipping took a little time but it was under 8 days so that’s good.

The hair came as described. Wefts are well built and the hair is very soft, & very full. I just installed it today so we shall see how it does through the weeks, but so far so good.

May 21, 2025
Unprompted review
Rated 3 out of 5 stars

This is the second wig that I have…

This is the second wig that I have purchased through your company. They are not good quality, they wear terribly do not look like the pictures of what I thought I was buying. I would not recommend this site to anyone.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

This time the wigs did not work for my…

This time the wigs did not work for my looks they made me look extremely antique. I've ordered wigs from your company numerous of times and I've had no issues but these three weeks we're not is advertised to me. Please send or email a return postage for a full refund. Respectfully
Christine Oliphant

April 29, 2025
Unprompted review

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